The Poolside Café Lead is responsible for overseeing daily operations, ensuring excellent customer service, managing staff, and maintaining a clean, welcoming environment. This role balances hands-on service with leadership and organization.
Key Responsibilities
Staff Lead
train, and schedule employees
Supervise daily staff performance
Handle employee issues and maintain team morale
Ensure proper coverage during shifts
Daily Operations
Open and close the café
Manage cash handling, registers, and deposits
Monitor inventory and order supplies
Ensure food safety and health standards are followed
Customer Service
Provide friendly, high-quality service
Handle customer concerns or complaints professionally
Maintain a welcoming atmosphere for guests
Inventory & Ordering
Track stock levels (coffee, food, supplies)
Place orders with vendors
Reduce waste and control costs
Financial Oversight
Monitor daily sales and expenses
Help meet revenue goals
Control labor and food costs
Cleanliness & Compliance
Ensure café is clean and always organized
Follow local health and safety regulations
Skills & Qualifications
Previous food service or café experience
Strong leadership and communication skills
Basic math and cash-handling ability
Ability to multitask in a fast-paced environment
Reliable, organized, and customer-focused
Typical Work Environment
Fast-paced café setting
Standing for long periods
Early mornings, weekends, and holidays may be required
Living Our Core Values
Our Core Values are a way of life, not just empty promises. We’re searching for Team Members who:
Love what they do to make our guests’ dreams come true and shows it through delivering service excellence authentically.
Continually raise the bar by investing in their own personal development and looking for innovative ways to exceed our guests’ expectations.
Make every moment count, so our Team Members look forward to coming to work every day and our guests look forward to creating new memories on their return visits.
Consistently do the right thing for our Team Members and guests by keeping promises and delivering on commitments, building trust along the way.
Demonstrate kindness by following the ‘Golden Rule’, ensuring that Team Members and guests have a voice and feel valued.
About Cove Communities
Cove Communities is well capitalized, progressive real estate company that acquires manufactured housing communities and RV resorts in the US. The founders of the company have a track record of building and managing dynamic, fast-growing companies with exciting upward mobility and remuneration for those Team Members that propel results.
Numbers & Facts
Location
Leesburg, Florida
Skills
Cash Managementunmatched
Communication Skillsunmatched
Cost Controlunmatched
Customer Relationsunmatched
Customer Support/Serviceunmatched
Food Safetyunmatched
Food Servicesunmatched
Leadershipunmatched
Mathematicsunmatched
Meet Sales Quotaunmatched
Multitaskingunmatched
Operationsunmatched
Order Suppliesunmatched
Organizational Skillsunmatched
People Managementunmatched
Real Estateunmatched
Regulationsunmatched
Resolve Customer Issuesunmatched
Safety/Work Safetyunmatched
Salesunmatched
Service Deliveryunmatched
Workplace Issuesunmatched
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