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Pop-Up Experience Manager

Atrium

Costa Mesa, CA

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JOB DETAILS
SALARY
SKILLS
Artificial Intelligence (AI), Coaching, Communication Skills, Corporate Policies, Customer Experience, Customer Relations, Customer Satisfaction, Customer Support/Service, Genetics, Interviewing Skills, Inventory Management, Leadership, Maintain Compliance, Meet Sales Quota, Merchandising, Operational Communications, Operations, Organizational Skills, Performance Analysis, Performance Metrics, Problem Solving Skills, Retail, Retail Management, Revenue Growth, Safety Process, Safety Standards, Sales, Short Messaging Service (SMS), Team Building, Team Lead/Manager, Team Player, Visual Merchandising
LOCATION
Costa Mesa, CA
POSTED
Today
Client Overview:
Our client is a globally recognized luxury beauty and fragrance house celebrated for its heritage, craftsmanship, and exceptional client experiences. They are looking to add a Pop-Up Experience Manager to their team. This Pop-Up Experience Manager opportunity supports an exclusive luxury fragrance pop-up activation, where elevated service, operational excellence, and memorable customer interactions are at the heart of the experience.

Salary/Hourly Rate:
$37/hr

Position Overview:
Our client is seeking an experienced and dynamic Pop-Up Experience Manager to oversee the daily operations of a luxury fragrance pop-up boutique. This leadership role is responsible for delivering an exceptional client experience, driving sales performance, coaching Brand Ambassadors, and ensuring seamless execution of all operational and merchandising standards throughout the duration of the activation. The ideal candidate is a hands-on leader with a background in luxury retail, beauty, or hospitality who thrives in fast-paced, client-focused environments.

Responsibilities of the Pop-Up Experience Manager:
  • Lead the day-to-day operations of the luxury pop-up boutique.
  • Inspire, coach, and motivate the Brand Ambassador team to deliver exceptional client service and achieve sales goals.
  • Ensure every guest receives a personalized and elevated luxury shopping experience.
  • Monitor daily sales performance and key performance indicators while driving results.
  • Oversee staff scheduling, breaks, and daily task delegation.
  • Maintain visual merchandising standards and ensure the boutique remains clean, organized, and presentation-ready.
  • Manage inventory, stock replenishment, and product availability throughout the event.
  • Resolve client concerns professionally while maintaining the highest level of customer satisfaction.
  • Partner with event and retail leadership to ensure flawless execution of promotional activities and special events.
  • Complete daily operational reports and communicate business updates as needed.
  • Ensure compliance with company policies, procedures, and safety standards.
Required Experience/Skills for the Pop-Up Experience Manager:
  • 3+ years of leadership experience in luxury retail, prestige beauty, fragrance, hospitality, or a high-end client service environment.
  • Proven success managing teams and driving sales performance.
  • Strong leadership, coaching, and team development skills.
  • Exceptional client service and relationship-building abilities.
  • Excellent organizational, communication, and problem-solving skills.
  • Ability to thrive in a fast-paced, event-driven environment.
  • Professional, polished appearance and demeanor.
  • Flexibility to work evenings, weekends, and holidays as required.
  • Authorized to work in the United States.
Preferred Experience/Skills for the Pop-Up Experience Manager:
  • Experience managing luxury retail boutiques, pop-up activations, or special events.
  • Background in prestige fragrance, beauty, skincare, or cosmetics.
  • Experience with clienteling and VIP customer engagement.
Education Requirements:
  • High school diploma or GED is required.
Benefits:
  • Atrium Care Package available, upon eligibility (including healthcare plans, discount programs, and paid time off).
Job Wrapping ID: #LI-AJ3

About Atrium:What you do matters. Guided by our Applicant-Centric™ approach, we foster an environment of collaboration, high performance, and innovation where your talents are valued, and your achievements are celebrated. Join us and become part of an inclusive team committed to your growth and success. By applying to this job, you agree to receive calls, AI-generated calls, text messages, and/or emails from Atrium and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to opt out on any message you receive. For more details, please review our Terms of Use and Privacy Policy . As a woman-owned firm, we value diversity. We are an equal opportunity and affirmative action employer and will consider all applications without regard to race, sex (including gender, pregnancy, sexual orientation and gender identity), age, color, religion or creed, national origin or ancestry, veteran status, disability (physical or mental), genetic information, citizenship or any other characteristic protected by law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Candidates who apply for roles through the Atrium website will be added to our candidate pool and may be considered for additional roles of a similar title. Please contact us to request an accommodation.
EOE/M/F/D/V/SO

Position ID: 402163

About the Company

A

Atrium

Founded in 1995, Atrium is a global WBENC certified leader in Extended Workforce Management and Talent Solutions that partners with the world’s largest brands to reimagine how work gets done. Guided by our Applicant-Centric™ philosophy, we approach hiring from the perspective of the candidate. By getting to know you and listening to what truly motivates you, we build lasting relationships and find our applicants jobs they love.

COMPANY SIZE
250 to 500 employees
INDUSTRY
Staffing/Employment Agencies
FOUNDED
1995
WEBSITE
https://www.atriumglobal.com

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