Career Development, Communication Skills, Cook Dishes, Customer Experience, Customer Support/Service, Detail Oriented, Food Delivery, Interpersonal Skills, Inventory Management, Leadership, Operations Management, Problem Solving Skills, Resolve Customer Issues, Restaurant, Safety Process, ServSafe Certification, Service Delivery, Team Lead/Manager, Team Player, Time Management
A Popeyes Shift Manager ensures all Team Members during a shift exemplify Popeyes famous Cajun Hospitality while serving Guests and creating a memorable experience while upholding Popeyes’ Brand Standards. Shift Managers support the Restaurant General Manager (RGM) and Assistant Manager (AM) in making sure all food is freshly prepared and cooked to perfection for every Guest. The Shift Manager ensures Team Members deliver food to guests that is cooked to perfection, made with love, and served up with Popeyes® famous Cajun Hospitality. Shift Managers enjoy creating a collaborative spirit within the restaurant – they are energized by the opportunity to learn and grow.
Responsibilities:
- Supervise and motivate team members to deliver exceptional service and uphold Popeyes standards.
- Assist with opening or closing procedures, including cash handling, inventory management, ordering and ensuring the restaurant is clean and ready for business.
- Train new team members on proper food preparation, customer service, and safety procedures.
- Handle customer inquiries and resolve any issues or complaints in a professional and timely manner.
- Collaborate with management to ensure operational efficiency and adherence to company policies and procedures.
Requirements:
- Previous experience in a leadership or supervisory role in the industry preferred.
- Strong leadership skills with the ability to effectively delegate tasks and manage a team.
- Excellent communication and interpersonal skills.
- Detail-oriented with a focus on delivering outstanding customer service.
- Flexibility to work varying shifts, including nights, weekends, and holidays.
- Valid ServSafe
Benefits:
- Competitive pay rates with opportunities for advancement.
- Employee discounts on Popeyes employee meal
- Leadership and management training to enhance your skills and career development.
- Supportive work environment with opportunities for growth and advancement within the company.
- Opportunity to make a positive impact on our team and customers' experience at Popeyes
Job Type: Full-time
Pay: $21.00 - $22.50 per hour