Porter

About Us:

Opensity Solutions is the largest tech‑enabled managed services organization serving leading law firms, financial institutions and professional services firms. At Opensity, we provide integrated operational platforms, automation and advisory services that enable clients to modernize operating models, reduce cost and accelerate growth. Our capabilities include IT and technology solutions, document processing and administrative support, marketing and communications, billing and AP/AR services, records and information governance, workflow automation, consulting and hospitality and facilities services.

Our Mission:

Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best.

Job Descripton

The Porter is responsible for maintaining the cleanliness, organization, safety, and overall appearance of Opensity Solutions client facilities. This role supports daily facility operations by performing maintenance tasks, ensuring workplace readiness, managing supplies, and delivering exceptional customer service to employees, clients, and visitors. The Porter plays a key role in creating a clean, safe, and professional environment that reflects the service standards and values of Opensity Solutions. The position reports to the Lead Porter or Client Relations Manager and is classified as non-exempt. 

ROLES & RESPONSIBILITIES: 

• Maintain cleanliness, organization, and presentation standards throughout office spaces, common areas, and client facilities. 
• Conduct regular inspections of facilities to identify maintenance needs, cleanliness concerns, or safety issues and address them promptly. 
• Perform general facility maintenance and light repairs, including basic plumbing, electrical, carpentry, painting, and equipment setup tasks. 
• Repair and maintain office furniture, doors, fixtures, windows, and related facility components as needed. 
• Patch and paint walls, ceilings, and surfaces to maintain a professional workplace appearance. 
• Install appliances, office fixtures, equipment, and furniture as required to support workplace operations. 
• Assist with furniture assembly, workspace setups, and facility support projects. 
• Collaborate with facilities, maintenance, and operational teams to support facility improvement initiatives and workplace readiness. 
• Provide professional and courteous customer service to employees, clients, and visitors while responding to facility-related requests and concerns. 
• Serve as a point of contact for facility support issues and escalate concerns appropriately when necessary. 
• Maintain inventory of cleaning supplies, maintenance tools, equipment, and workplace materials to ensure operational readiness. 
• Monitor supply levels and coordinate replenishment orders while maintaining adherence to budgetary and operational guidelines. 
• Support inventory control processes and identify opportunities to improve efficiency and resource management. 
• Promote and maintain compliance with workplace safety policies, procedures, and regulatory requirements. 
• Conduct routine safety inspections to identify potential hazards and support corrective action initiatives. 
• Collaborate with management and stakeholders to improve workplace safety standards and facility conditions. 
• Prepare reports related to facility maintenance activities, operational concerns, inventory status, and customer feedback as needed. 
• Participate in ongoing training and professional development programs, including workplace safety, equipment operation, and customer service training. 
• Support team development initiatives by sharing operational knowledge and best practices with peers and team members. 
• Maintain confidentiality, professionalism, and adherence to Opensity Solutions service standards at all times. 

KNOWLEDGE, SKILLS & ATTRIBUTES: 

• Strong understanding of facility maintenance, workplace cleanliness, and porter support operations. 
• Basic knowledge of plumbing, electrical, carpentry, painting, and general repair techniques. 
• Excellent customer service and interpersonal communication skills with a client-first mindset. 
• Strong attention to detail with the ability to maintain high cleanliness and presentation standards. 
• Ability to multitask and manage priorities in fast-paced workplace environments. 
• Strong organizational and problem-solving skills with the ability to work independently and collaboratively. 
• Ability to identify facility issues proactively and implement timely solutions. 
• Strong commitment to workplace safety and operational compliance. 
• Basic proficiency in Microsoft Office applications and workplace technology systems. 
• Positive attitude, adaptability, professionalism, and strong teamwork skills. 
• Ability to lift or move 40 lbs. or greater
• Ability to grasp, lift or carry packages on a standard wheeled cart with a load capacity of 75 lbs.
• Ability to walk, bend, kneel, stand or sit for an extended period of time

QUALIFICATIONS: 

Education: High school diploma or equivalent required;  

Experience: Minimum of 1- 3 years of experience in porter services, hospitality support, facilities maintenance, corporate services, or related operational roles. 

Technical Skills: Experience performing light maintenance, facility support, inventory management, and workplace setup activities. Basic proficiency in Microsoft Office Suite preferred.

The Compensation range for this role is 21.00 to 24.00 USD per hour and may be eligible for an annual bonus. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications.

All eligible employees receive access to a comprehensive benefits package, including:

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid Time Off (PTO)

Opensity is committed to fostering an inclusive, equitable, and accessible workplace. We believe diverse perspectives strengthen our teams and the work we do for our clients. 

Opensity provides equal employment opportunities to all applicants and employees and does not discriminate on the basis of race, colour, religion or creed, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, ancestry, citizenship, disability, family status, marital status, source of income, record of offences, or any other characteristic protected under applicable federal or provincial human rights legislation. 

We are committed to fair and barrier free recruitment, selection, and employment practices, and to providing reasonable accommodation throughout the hiring process and employment lifecycle, in accordance with applicable human rights legislation. 

Candidates who require accommodation during any stage of the recruitment process are encouraged to advise our Talent team so appropriate support can be provided.