Portfolio Management Assistant Manager

Here at Discount Tire, we celebrate the spirit of our people with extraordinary pride and enthusiasm. Our business has been growing for more than 60 years and now is the best time in our history to join us. We are opening more locations every year and we are always looking for qualified individuals to join us in our growth. 

The Portfolio Management Assistant Manager oversees the project portfolio for assigned business segment. As part of the PMO Management, participates in strategy development and implementation; operating plans and budgets; value generation initiatives; policies, procedures, systems, and reporting. Builds and manages a high performance project management team that is responsible for facilitating critical enterprise investments and driving the implementation of strategic and transformational change by providing leadership and direction within IT and to assigned Business Segments. 

Essential Duties and Responsibilities: 

• Participates in Project Management Office (PMO) recruitment, hiring, training, employee development and performance management. 
• Communicates clear job expectations, goals and development opportunities to employees. Prepares employee development plans; recommends appropriate action to upper management. Conducts performance reviews. Regularly meets with employees in a one-on-one setting. 
• Manages work schedules and performs time keeping activities. Monitors and adjusts employee workloads. Provides direction and feedback on the day-to-day activities of employees. Coaches and mentors employees. Serves as an escalation point for interpersonal and operational employee challenges. 
• Monitors teams’ projects to ensure projects are delivered on time, within budget and to agreed quality level. Gathers, tracks and reports department attainment of Key Performance Indicators (KPIs) to upper management. Ensures teams deliverables are to the highest standards. 
• Works collaboratively across departments to identify and resolve risks, conflicts and challenges, recommends resolution and implementing process improvements. Develops and maintains departmental governance procedures. 
• Participates in development of PMO best practices, tools and templates and holds employees accountable for execution of these. Ensures Company procedures are followed, including the tracking and publishing of metrics. 
• Ensure new methods and tools are researched and adopted by their team members. 
• Provides steady leadership in the face of uncertainty, change, and aggressive deadlines. 
• Ensures the highest level of Customer Delight by promoting and providing excellent customer service. 
• Stays current on the latest industry technologies, trends, and strategies; brings forward solutions and serves as a Trusted Expert. 
• Participates in Company management initiatives such as: meetings, conferences, and committees. Supports decisions made by Company leadership. 

Specific Duties to PMO: 

• Be aware of all work being performed relating to the IT Books of Business within their AOR and assists CIO Direct Reports, Engagement Managers in managing the Portfolio. 
• Assist the CIO Direct Reports and Engagement Managers in the facilitation of the Portfolio strategic vision, execution, maintenance and quality assurance for enhancements, operational initiatives, projects and programs. 
• Collaborates with CIO Direct Reports and Engagement Manager in forecasting activities on initiatives prior to a Project Manager being assigned.  
• Manages AOR level risks, dependencies, contingency planning and ensures defined best practices are followed through all stages of the project and partnering with Engagement Manager to ensure smooth running of the assigned AOR. 
• Facilitates the creation of project/program business cases, value outcomes, assumptions, risks, key success factors, and mitigation planning. 
• Build and maintain a comprehensive milestone plan for the portfolio, based on the current plans of each project or program aligned with the Segment prioritization and Enterprise Strategic Alignment. 
• Monitor overall progress of the portfolio, with particular focus on budgets, key milestones, resources, and dependencies. 
• Report progress of the portfolio to senior management with specific emphasis on business outcomes/value delivery, efficient resource deployment, effective risk and issue management, scope, quality and cost changes, etc. 
• Provides steady leadership in the face of uncertainty, change, and aggressive deadlines. 
• Promotes collaboration and coordination across broad categories of stakeholders.  
• Leads cross-functional meetings and fosters teamwork; drives escalation and resolution of issues. Participates in all project Leadership meetings for projects within the program. 
• Monitor staff deployment to ensure individuals are effectively contributing to the organization while developing skills and gaining experience. 
• Create and maintain individual development plans for the PMO staff involved.   
• Address escalated resourcing issues with project manager and resource manager, as needed. 
• Will continue to manage projects and perform all the duties of a Project Manager when needed. 
• Ensures Discount Tire’s vendor management, procurement and sourcing procedures are followed. 
• Maintains excellent relationships with all levels of the matrix organization. 
• Co-ownership of Sponsor/Stakeholder Engagement Training and communication. 
• Provides Program/Project Management consulting services as appropriate. 
• Other duties as assigned. 

Qualifications  

• This position requires a minimum of eight years progressive experience in Project and Program Management. Including managing large-scale complex projects. 
• Must have demonstrated leadership ability, business acumen, and industry knowledge. 
• Proven ability to build and lead integrated teams from various internal and external organizations across multiple sites. 
• Adept at helping team members harness and develop strengths in pursuit of successful program outcomes. 
• Ability to achieve broadly communicated objectives with a minimal amount of supervision. 
• Ability to promote innovative ideas and accept the risks that are required to lead change. 
• Ability to make decisions independently and to assume higher-level leadership responsibilities in critical situations. 
• Strong analytical and financial skills. 
• Ability to innovate under new and/or changing conditions. 
• Proven problem-solving and decision-making skills. 
• Effective consultative and influencing approach. 
• Excellent interpersonal and communication skills, and proven ability to work effectively with all organizational levels. 
• Ability to succeed in a dynamic matrix organization. 
• Excellent facilitation and presentation skills. 
• Cultural adaptability. 
• Ability to work efficiently under pressure, accurately meet deadlines, present a professional demeanor and work well independently is essential. 
• Customer service skills including the ability to manage and respond to different customer situations while maintaining a positive and friendly attitude. 
• Maintaining confidentiality, treating others with respect and upholding Company values is key. 

Educational Requirements: 

This position requires a bachelor’s degree or equivalent work experience in Project Management, Information Technology, Retail, Business Administration, or related field. 

Work Days: 

Normal work days are Monday through Friday. Occasional Saturdays and Sundays may be necessary. 

Work Hours: 

Normal work hours are 8:00 a.m. to 5:00 p.m. Additional hours may be necessary. 

Discount Tire provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local law. 

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