POS Manager

Responsibilities but not limited to:

• Supervise and provide technical guidance to the POS team.
• Review technical risks and forecast future needs
• Perform proactive risk prevention and oversee individual problem-solving within the team Strategic Payment Management
• Oversee processes to transfer funds between customers, merchants, and financial institutions.
• Serve as the final escalation point for payment processing or security issues.
• Monitor and resolve critical discrepancies in transactions at an enterprise level. System Innovation & Roadmap
• Approve and lead complex Proof of Concept (PoC) initiatives to improve/expand payment systems.
• Drive the development and automation of new innovative features. Maintenance & Reliability
• Ensure system stability and performance through routine maintenance oversight
• Act as the authority for Tier 3 technical troubleshooting and root cause analysis. Stakeholder Communication
• Collaborate with functional leaders and managers across the company to maximize technology effectiveness
• Communicate persuasively with store personnel and executives to resolve high-level technical challenge Compliance & Vendor Strategy
• Establish day-to-day operation standards to meet legal and PCI compliance requirements
• Execute strong vendor management, including contract renewals and licensing

Qualifications / Skills: 

• Bachelor's Degree, Information Technology/Computer Science
• 10+ years as a POS Engineer/Manager 
• Expert understanding of payment system flow and structure
• Linux-based system operation and basic network knowledge.
• PCI Compliance and data analysis
• Strategic leadership and interpersonal skills
• Critical thinking and advanced problem solving
• Customer service orientation and attention to detail Experience
• Mastery of Toshiba POS hardware installation and operation
• Proven track record with merchant processors and payment gateways
• Experience in POS software development is a strong plus 

Benefits:

• Health, Dental & Vision insurance / EAP (Employee Assistance Program) per company policy
• 401 (k) Retirement Plan with up to 5% match per company policy
• Life Insurance and AD&D (Accidental death & Dismemberment) per company policy
• BTA Insurance (Business Travel Accident Coverage)
• Company provided lunch
• Paid-time off (PTO) and Paid Holidays per company policy
• Celebration & Condolence Benefits per company policy
• Smart Card: Earn additional 4 points to the standard $1 = 1 point
• Holiday Gift certificates per company policy
• FSA (Flexible Spending Account) per company policy
• DCFSA (Dependent Child Care Spending Account) per company policy

Work Hours: 8:30 AM - 5:30 PM, Mon - Fri 

Salary Range: $156,000 - $162,000