POS / Pin Pad Field Technicians

Requirements

• Previous field service experience with POS systems, pin pads, or retail technology
• Strong hardware troubleshooting and installation skills
• Basic networking knowledge, including Ethernet connectivity
• Ability to follow detailed installation instructions
• Reliable transportation and willingness to travel to customer locations
• Smartphone with internet access for communication and ticket updates
• Strong customer service and communication skills
• Ability to work independently and manage multiple service calls

Preferred Qualifications

• Experience with Verifone, Ingenico, PAX, or similar payment devices
• Experience supporting retail technology deployments
• Low-voltage, structured cabling, or networking experience

• Install, replace, and configure payment terminals and pin pad devices
• Perform onsite troubleshooting and break/fix repairs
• Disconnect and reconnect peripherals, power, and network connections
• Verify device functionality and successful transaction processing
• Complete equipment upgrades, swaps, and deployments according to project guidelines
• Document work performed and update service tickets in real time
• Communicate professionally with store personnel and support teams
• Follow all site procedures and service-level requirements