Accounting, Communication Skills, Content Management Systems (CMS), Customer Experience, Customer Relations, Customer Relationship Management (CRM) Systems, Customer Support/Service, Detail Oriented, High Tech Industry, Identify Issues, Online Chat, Organizational Skills, Policy Development, Presentation/Verbal Skills, Problem Solving Skills, Resolve Customer Issues, Team Building, Team Player, Time Management, Trend Analysis, United States Citizen, Writing Skills
Job Summary:
We're looking for a highly motivated and resourceful Customer Service Representative who is dedicated to providing world-class support and exceeding customer expectations. Your mission is to work with customers to find solutions and continually improve customer experience. As a Customer Service Representative you will be a loyal advocate for our customers, a creative problem-solver, and a collaborative team member. The ideal candidate is energized by working with people, and calm and collected with clients. You will also have the opportunity to undertake a variety of interesting and challenging projects within a forward-thinking environment. This is a high growth, tech company so get ready to go fast!
Responsibilities:
- Effectively solve customer inquiries via phone, email, and live chat using a CRM tool
- Set a high bar for Support when owning customer interactions
- Identify, document and follow up with operations, accounting, and other departments to resolve issues
- Advocate for customers by identifying trends in issues and suggesting improvements to processes, policies and products
- Recognize errors and create how-to content for our content management system utilized by support and internal departments
- Collaborate with members of other teams to root out answers and be a resource to teammates
Requirements:
- This position is on-site at our Roseville, CA office on Tuesdays, Wednesdays, and Thursdays
- MUST BE A U.S. CITIZEN OR PERMANENT RESIDENT
- 4 year degree preferred or degree in progress
- Genuine curiosity about people and business, while possessing the ability to inspire passion in others
- Experience in direct customer or client-facing roles
- Interest in implementing feedback and dedicated to the improvement of your skills and work
- Strong organizational, analytical, written and verbal communication skills
- Superb attention to detail
- The ability to quickly adapt to new situations and think on your feet
- Excellent time-management skills
- A desire to help people and improve the customer experience
Compensation:
Compensation Range: $37,000-$47,000
Actual annual salary offered to a candidate will be based on a number of variables including work experience, education and skills/ achievements, and will be mutually agreed upon at the time of offer. This position is not eligible for a variable pay component as part of the hiring range.
While we're committed to providing top-tier solutions, we're just as committed to supporting our own team. Our employees enjoy a variety of comprehensive benefits, including medical/dental/vision coverage, life insurance, and a 401(k) plan with matching provision. Outside of CA, ScanSource grants 128 hours of paid time off (PTO) each calendar year (prorated for date of hire). In the state of CA, employees accrue a set number of hours each pay period equaling the same 128 hours of PTO. ScanSource also celebrates 10 paid company holidays.
POS Portal/ ScanSource, Inc. is an Equal Opportunity Employer
EOE/M/F