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Post Closing Specialist

Dominion Financial Services

Baltimore, MD

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JOB DETAILS
JOB TYPE
Full-time
SKILLS
Administrative Skills, Artificial Intelligence (AI), Continuous Improvement, Customer Experience, Customer Satisfaction, Decision Support, Detail Oriented, Emerging Technology, Financial Services, Loan Documents, Loan Operations, Loan Processing, Loans, Maintain Compliance, Microsoft Office, Mortgage, Operations, Organizational Skills, Post Closing, Problem Solving Skills, Process Improvement, Productivity Management, Property Rentals, Real Estate, Regulatory Compliance, Risk Management, Salesforce.com
LOCATION
Baltimore, MD
POSTED
4 days ago
Dominion Financial Services (DFS) is a nationally recognized private lender dedicated to supporting real estate investors. With a focus on Short-Term Bridge Loans and Long-Term Rental Loans, DFS empowers clients to scale their businesses and build lasting generational wealth. DFS stands out as a leader, consistently achieving strong, measurable growth quarter after quarter. We are currently seeking a detail-oriented and driven Post-Closing Specialist to join our rapidly expanding team and contribute to our mission of empowering real estate investors across the nation.

At Dominion, we are committed to building a culture of continuous improvement and innovation. We embrace emerging technologies, including AI, to help our team members work more efficiently, solve problems more effectively, and create greater impact in their roles. Employees are encouraged to explore new tools and processes that improve productivity, enhance the customer experience, and support the company's growth.

Our Company's Core Values:
  • Integrity
  • Accountable & Dependable
  • Team Centric
  • System & Process Oriented
  • Service Ethic
  • Organized Efficiency - Risk Management & Compliance

Your Impact:
  • Play a key role in ensuring loan files are completed with accuracy and efficiency, upholding compliance standards while enhancing client satisfaction
  • Help drive the seamless completion of transactions while safeguarding the integrity and reputation of DFS’s lending operations

In This Role You Will:
  • Conduct phone calls with external parties including title companies and attorneys
  • Collaborate across departments with the Loan Processing team to ensure compliance
  • Communicate with title companies via email regarding outstanding trailing documents
  • Maintain and log received trailing documents in Salesforce and save in All Loans File (ALF)
  • Create and record assignments of mortgage
  • Track & clear post-closing exceptions
  • Upload information to secondary market buyers and warehouse lenders
  • Document loan packages to custodians, clear exceptions, and coordinate with team members remotely.
  • Continuously look for opportunities to improve workflows, increase efficiency, and enhance the borrower experience
  • Utilize company-provided AI technologies, including Claude with unlimited token access, as a regular part of daily responsibilities to improve efficiency, automate administrative tasks, enhance communication, support decision-making, and continuously optimize business processes
  • Contribute ideas that help the team scale effectively while maintaining a high standard of service and risk management.

Requirements:
  • 5+ years of experience within the mortgage industry, ideally in Post Closing
  • Strong proficiency with Salesforce and Microsoft Office Suite, with emphasis on Excel
  • Prior experience with AI tools is a plus

AI-Enabled Workplace
Our company actively incorporates artificial intelligence into daily operations and expects team members to utilize AI tools as part of their standard workflow. All employees are provided with access to Claude, including unlimited token usage, and are encouraged to leverage AI to increase productivity, automate routine tasks, improve communication, enhance decision-making, and drive innovation. Experience with AI tools is preferred, and a willingness to adopt AI-assisted work practices is expected for this role.

Benefits:
  • Health insurance
  • Dental insurance
  • Vision insurance
  • 401(k)
  • 401(k) matching
  • Paid time off

While At Dominion You Will Enjoy
  • Company outings & social events 
  • Virtual events 
  • Professional development and AI training opportunities
  • Access to leading AI tools, including Claude
  • Companywide competitions and raffles 
  • Personal Financial Workshops
  • Orioles Season Tickets

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About the Company

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Dominion Financial Services

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