Powderbird Event Sales Concierge

Powderbird, founded in 1973, is a leader in helicopter skiing, offering premier single-day and multi-day heli-skiing and lodging packages. Based at Snowbird Resort in Utah, we are the only permitted helicopter ski outfitter in the state. Our heli-skiing and riding adventures depart daily from our heliport located slope-side at Snowbird.

Our operations include a fleet of high-performance aircraft and a team of experienced guides dedicated to providing exceptional mountain experiences. When weather conditions limit helicopter access, we offer alternative full-day guided skiing at Snowbird, complete with lift line access and amenities at The Cliff Lodge. Powderbird's unique location in the Wasatch Mountains, just 45 minutes from Salt Lake City International Airport, makes it an ideal place to work for those passionate about skiing and the outdoors.

Powderbird is seeking seasonal Event Sales Concierge team members. The Event Sales Concierge is responsible for delivering an exceptional guest experience while supporting Powderbird's daily operations and sales efforts. This seasonal role serves as a primary point of contact for guests, coordinating helicopter skiing, snowboarding, and sightseeing experiences from initial booking through trip completion. The Event Sales Concierge manages reservations, assists with equipment organization, supports day-to-day operational needs, and builds strong guest relationships that drive sales and repeat business. Success in this role requires strong organizational skills, attention to detail, excellent communication, and a commitment to safety and hospitality in a fast-paced environment.

Essential Duties and Responsibilities:

• Manage reservations, organization, and hospitality of Powderbird's daily clients
• Book and coordinate helicopter trips including skiing, snowboarding, and sight seeing
• Generate sales revenue by promoting Powderbird experiences, upgrades, and additional services through guest interactions
• Support daily operational activities to maintain efficient and seamless guest experiences
• Providing Powderbird guests with an incredible experience
• Maintain equipment organization, inventory accuracy, and readiness for daily operations
• Other duties as assigned

Required knowledge, skills, and experience:

• High school degree or GED equivalent required
• Valid state issued driver's license
• Organization and attention to detail are critical
• Committed to safety in all aspects of work
• Previous experience in the hospitality or resort industry preferred
• Ability to lift and carry loads up to 35 lbs.
• Ability to communicate effectively both verbally and written
• Must be able to hear normal conversations in a busy, crowded environment
• Vision must be within normal range to work safely and to read written information
• Must have the dexterity to use all equipment and utensils normally associated with the position

Physical Requirements

• Ability to stand and walk for extended periods
• Ability to bend, stoop, kneel, reach, and lift equipment as needed
• Ability to lift and carry up to 35 pounds regularly

Work Environment

• Work is performed in both office and outdoor mountain environments
• Regular exposure to winter weather conditions including snow, cold temperatures, and varying terrain
• Frequent interaction with guests, pilots, guides, and operational staff in a fast-paced setting

Schedule

• Weekends and holidays are required
• 10-hour Shifts w/ full or part-time position available

This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the role. We require all candidates that receive and accept employment offers to complete a background check before being hired and comply with our professional appearance, drug & alcohol, and employee conduct policies.

Powderbird is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.