Power BI & Spotfire Support Specialist
Rahway, NJ/ WestPoint, PA (Remote)
Long Term Contract
Mandatory skills: PowerBI, Spotfire
As a Power BI & Spotfire Support Specialist for the pharmaceutical sector, you will ensure the operational stability and performance of business intelligence solutions. Your focus will be on incident management, report troubleshooting, and maintaining high availability of analytics dashboards for pharma clients.
- Provide support for Power BI and Spotfire dashboards and reports, ensuring high availability and accuracy.
- Manage incidents, service requests, and changes using ServiceNow, following ITIL best practices.
- Monitor BI platform health using Dynatrace and BigPanda, identifying performance issues.
- Troubleshoot report refresh failures, data connectivity issues, and visualization errors.
- Collaborate with BI developers to escalate complex issues and coordinate minor enhancements.
- Document known issues, troubleshooting guides, and user guides in Confluence.
- Track support tickets in JIRA, ensuring SLA compliance and timely resolution.
- Perform routine maintenance tasks and basic automation using shell scripts.
- Coordinate with data teams and cloud infrastructure for AWS/Azure-related issues.
- Provide user support and training on basic BI tool usage.
- Bachelor's degree in Computer Science, Information Technology, Data Science, or a related field.
- 2+ years of experience in BI application support or IT operations.
- Strong understanding of ITSM processes (ITIL certified preferred) and experience with ServiceNow.
- Proficiency with Dynatrace, BigPanda, or similar monitoring tools.
- Experience with JIRA for ticket management and Confluence for documentation.
- Basic shell scripting skills for automation.
- Foundational knowledge of AWS and Azure cloud platforms.
- Basic understanding of Power BI, Spotfire, and data visualization concepts is a plus.
- Excellent problem-solving and communication skills.
- Exposure to GenAI technologies and Gemini for AI-assisted operations and automation is a plus."
Terms & Conditions for Candidate Portal
Last Updated: May 6th, 2026
Please read these Terms & Conditions ("Agreement", "Terms") carefully before using the Candidate Portal ("Portal", "Service") provided by Yochana IT ("we", "us", "our").
By accessing or registering for the Portal, you ("Candidate", "User", "you", "your") agree to be bound by these Terms.
If you do not agree with any part of these Terms, you may not use the Portal.
- Acceptance of Terms
By accessing or using the Candidate Portal, you affirm that you are at least 18 years old and are legally authorized to enter into this Agreement.
If you are accessing the Portal on behalf of an employer or third party, you represent that you have the authority to bind that entity to these Terms.
- Purpose of Portal
The Portal is provided as a digital platform for Candidates to:
- Create and manage profiles
- Upload resumes, documents, and other professional details
- View and apply for job opportunities
- Track application status
- Communicate with recruiters and client organizations
- Access profile and document-related information
These Terms govern your use of the Portal and all related services.
- User Registration & Account Security
- You agree to provide accurate, complete, and current information during signup.
- You are responsible for maintaining the confidentiality of your account credentials.
- You agree to immediately notify us of any unauthorized use of your account.
- You are responsible for all activities that occur under your account.
- Document Upload & Verification
You understand and agree that:
- All resumes, documents, and information you upload must be true, accurate, and valid
- You are fully responsible for the accuracy and legality of the information you provide
- The Portal may use third-party verification services where applicable
- We reserve the right to reject or remove any document or information that appears invalid or misleading
- Use of Portal Services
You agree to use the Portal in compliance with:
- Applicable laws and regulations
- Professional standards for IT professionals
- Client-specific requirements
- Instructions provided on the Portal
Prohibited actions include, but are not limited to:
- Uploading false or misleading information
- Interfering with Portal operations
- Sharing your credentials or login with others
- Attempting to bypass or manipulate application processes
- Job Application
You acknowledge that:
- Job opportunities displayed on the Portal are not guaranteed of employment.
- Applications are subject to client requirements, screening, and approval.
- Job details (role, location, requirements) are subject to change.
- Profile Accuracy & Updates
- You agree to maintain accurate and up-to-date information in your profile.
- Failure to keep your profile updated may impact your eligibility for job opportunities or result in account restrictions.
- Privacy & Data Use
Your use of the Portal is subject to our Privacy Policy, which describes how we collect, use, and safeguard your personal information.
By using the Portal, you consent to the collection and use of information as described.
- Intellectual Property
All intellectual property contained in or presented through the Portal is owned by us or our licensors.
You may not copy, modify, distribute, or otherwise use any Portal content without express written permission.
- Disclaimer of Warranties
The Portal and all content and services are provided "as is" and "as available."
We make no warranties, express or implied, including:
- Merchantability
- Fitness for a particular purpose
- Accuracy or completeness of information
- Limitation of Liability
To the fullest extent permitted by law, we are not liable for:
- Direct, indirect, incidental, special, or consequential damages
- Loss of data, profits, or business opportunities
- Claims arising from job application outcomes
- Amendments
We may modify these Terms at any time.
Changes will be posted on the Portal with an updated "Last Updated" date.
Your continued use of the Portal after changes indicates your acceptance.
- Termination
We may suspend or terminate your access to the Portal if you violate these Terms or for any reason, with or without notice.