Artificial Intelligence (AI), Artificial Intelligence (AI) Agents, Best Practices, Continuous Improvement, Customer Support/Service, Documentation, Environmental Management, Frequently Asked Questions (FAQ), Help Desk, Identify Issues, Knowledge Base, Licensing, Microsoft Product Family, Online Chat, Operational Improvement, Operational Support, Problem Solving Skills, Process Improvement, Systems Administration/Management
Details:
Stefanini Group is hiring!
Stefanini is looking for a Power Platform Support Specialist (Dearborn, MI)
For quick apply, please reach out to Lovkesh Bharti at 248 727 2506/lovkesh.bharti@stefanini.com
The Power Platform & Copilot Studio Support Specialist will provide engineering support for Microsoft Power Platform solutions, including Power Apps, Power Automate, and Copilot Studio. This role supports end users, makers, and business teams by troubleshooting issues, managing incidents, and enabling successful adoption of low-code/no-code solutions and AI-powered agents. This role combines strong customer service skills with technical knowledge of Microsoft 365, Power Platform governance, and conversational AI solutions. Key responsibilities include end-user & developer/maker support and management of Copilot Studio and Power Platform tenant services while providing continuous improvements for support operations.
Responsibilities
- Provide help desk support for Power Platform and Copilot Studio-related issues via ticketing email, chat, and online meetings
- Troubleshoot and resolve common issues with Power Apps, Power Automate flows, and Copilot Studio agents
- Assist users with access issues, permissions, environment configuration, and licensing support
- Follow established Power Platform and Copilot Studio governance, security, and DLP policies
- Assist with environment management tasks, for example solution imports and basic environment troubleshooting *Help enforce best practices for naming, documentation, and solution lifecycle management
- Maintain awareness of platform updates and feature changes
- Create and maintain help desk documentation, FAQs, and troubleshooting guides
- Contribute to internal knowledge bases and self-service resources
- Work closely with platform admins, developers, and business stakeholders
- Identify recurring issues and recommend process or platform improvements
- Support Power Platform and Copilot Studio adoption initiatives and citizen developer enablement
- Proactively resolve incidents and collaborate with Microsoft Support as needed.
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Stefanini International Holdings Ltd