PR Operations Manager Zen Media

PR Operations Manager

Location:
Remote, USA/EST time zone

Zen Media is the go-to B2B marketing and PR agency helping enterprise software, healthcare technology, professional services, and manufacturing brands achieve measurable growth and industry leadership. By combining strategic content, earned media, and social amplification, we help our clients influence discerning buyers, shorten sales cycles, and drive ROI. Our work has been featured in leading publications such as Forbes, Fast Company, Ad Age, and The Wall Street Journal, and we have consistently delivered double-digit growth and increased market share for our clients.

We are looking for an operationally strong profile to support and manage the execution of our proprietary systems including our client-facing platform across multiple product lines such as AI-optimized content programs, structured distribution, AEO (answer engine optimization), and reputation management, while also supporting white-labeled solutions delivered to partner agencies.

This role is execution-focused, requiring you to manage workflows end-to-end, coordinate teams, work directly with clients, and ensure delivery, messaging accuracy, brand protection, and compliance are consistently maintained across all outputs rather than focusing on traditional PR pitching.

Strong use of Claude, Claude Code, Openclaw and AI Automation is a must!

What You'll Do

• Own and manage end-to-end workflows across multiple product lines, including AI-optimized content programs, structured wire distribution, AI SEO, and reputation management.
• Operate and coordinate delivery through proprietary systems, including our client-facing platform, while supporting white-labeled solutions for partner agencies.
• Manage cross-functional teams and ensure all deliverables are executed on time, aligned with client expectations, and meet quality standards.
• Work directly with clients, maintaining clear communication, managing expectations, and ensuring smooth execution across all active projects.
• Oversee content and deliverables to ensure brand messaging, editorial quality, and compliance standards are consistently met.
• Apply PR fundamentals including messaging, tone, and brand protection while focusing on operational execution rather than media pitching.
• Track workflows, identify bottlenecks, and continuously optimize processes to improve speed, efficiency, and output quality.
• Operate effectively in a fast-paced, startup environment where priorities shift frequently, product lines evolve, and multiple client deliveries run in parallel.
• Take ownership in ambiguous situations, adapt quickly without a fixed playbook, and ensure delivery stays on track despite changing requirements.

• 3+ years of experience in an agency environment, with strong operational awareness and the ability to manage multiple workflows and priorities simultaneously.
• Operationally sharp, detail-oriented, and able to own execution end-to-end without constant direction.
• Genuine curiosity about how AI is transforming PR, content, and brand visibility, you don't need to be an expert, but you should actively think about how AI models discover and recommend brands.
• Comfortable working across evolving product lines and adapting quickly as priorities shift in real time.
• Strong understanding of PR fundamentals, including messaging, editorial nuance, and brand protection.
• Not limited to traditional media relations but this role requires a broader, systems and operations mindset.

• Commitment to Excellence: Precision, efficiency, and delivering top-tier work.
• Problem-Solving Orientation: We don't stop at "no", we find solutions.
• Innovative Mindset: Always thinking bigger and smarter to drive growth.
• Team-Centric Attitude: "Zero drama" culture built on collaboration and trust.
• Growth Minded: Continuous learning, feedback, and improvement.
• Purpose-Driven: We empower eCommerce and B2B brands to scale through innovation.

• 100% remote role
• Competitive base salary paid in USD
• Growth opportunities within a rapidly expanding company.
• Access to an AI-powered tech stack
• A culture built on excellence, integrity, and innovation.

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