The Practice Administrator coordinates, processes, reviews and monitors all aspects of the Clinic’s function.This individual is responsible for developing, maintaining, and managing employees and oversees day-to-day operations, planning and coordinating staff coverage, ensures compliance with HIPAA/OSHA standards and identifies problems and makes recommendations for resolutions.
EssentialDutiesandResponsibilities
· Supervisetheday-to-dayfunctionsoftheofficeinaccordancewithfederal,state,andlocalstandards, guidelines, and regulations.
· Maintaintheofficesothatitisincompliancewithcompanypolicyandgovernmentregulations regarding hygiene, safety and maintenance.
· Provideeffective,positiveleadershiptostaff.
· Buildsstrongpositivecommunicationwithphysiciansandworksasateamtoenhancethesuccessof the practice.
· Participatesinexpensemanagement.
· Analyzesandstaffstheclinictomeetneedsofhealthcareprofessionalsandpatientsefficientlyand courteously.
· CollaborateswithHumanResourcestoensurepersonnelpolicydevelopmentandcommunicationto staff to achieve consistency in labor and employee relations.
· Plans,evaluates,recommendsandimplementsnewinitiativeswhenappropriate.
· Monitorspatientservicefeedbackandcontributestotheprocessofresolvingcomplaintsandservice issues.
· Plansandinitiatesprocessimprovementandcostreductionopportunities.
· Establishandmaintaineffectiveworkingrelationshipswithvendors,employees,othermanagers,and physicians.
· Coordinatescleanliness,orderlinessandsafetyofworkingenvironment.
· Responsibleforensuringalllicensing,continuingeducation,etc.ismaintained,inconjunctionwith Central Billing Office.
· Responsibleforpersonnelmanagementandoversightofclinicoperations.
· Responsiblefortheenforcementofclinicpoliciesandprocedures.
· Establish,implement,andmonitorofficepoliciesandprocedures.
· Serveasliaisonandchannelofcommunicationbetweenequipmentandsupplymanagers.
· Resolveanystaffproblemsandkeepslinesofcommunicationopentoensurehighemployeemorale and a professional, healthful clinic atmosphere.
· Controlremovalofmedicalwasteincompliancewithregulatoryrequirements.
· Ensureeducationalmaterialsandcompanymarketingmaterialsareavailabletothepatients.
· Controlandapproveemployeetimeforpayrollbyschedulingthestafftomeetoperational requirements.
· Managetalent-relatedmattersincludingperformanceplanningandappraisal,salaryadministration, discipline and communication, according to company policy and procedure guidelines; address personnel
related problems.
· Workwithphysiciantocreate,edit,andmaintainEHRtemplates.
· Otherdutiesasassigned/required.
CoreCompetencies
ActionOrientation-Targetsandachievesresults,overcomesobstacles,acceptsresponsibility,establishes standards and responsibilities, creates a results-oriented environment, and follows through on actions.
Communications-Communicateswellbothverballyandinwriting.Effectivelyconveysandsharesinformation and ideas with others. Listens carefully and understands various viewpoints. Presents ideas clearly and concisely and understands relevant detail in presented information.
Creativity/Innovation-Generatesnovelideasanddevelopsorimprovesexistingandnewsystemsthat challenge the status quo, takes risks, and encourages innovation.
CriticalJudgment-Possessestheabilitytodefineissuesandfocusonachievingworkablesolutions. Consistently does the right thing by performing with reliability.
CustomerOrientation-Listenstocustomers,buildscustomerconfidence,increasescustomersatisfaction, ensurescommitmentsaremet,setsappropriatecustomerexpectations,andrespondstocustomerneeds.
InterpersonalSkills-Effectivelyandproductivelyengageswithothersandestablishestrust,credibility,and confidence with others.
Leadership-Motivates,empowers,inspires,collaborateswith,andencouragesothers.Buildsconsensuswhen appropriate. Focuses team members on common goals.
Teamwork - Knows when and how to attract, develop, reward, and utilize teams to optimize results. Acts to buildtrust,inspireenthusiasm,encourageothers,andhelpresolveconflictsanddevelopconsensusincreating high-performance teams.
ProfessionalRequirements
Meetsdresscodestandardsandadherestopolicies.
Completesannualeducationrequirements.
Maintainsregulatoryrequirements.
Maintainspatientconfidentialityatalltimes.
Reportstoworkontimeandasscheduled,completesworkwithindesignatedtime.
Wearsidentificationwhileonduty,usescomputerizedpunchtimesystemcorrectly.
Completesin-servicesandreturnsinatimelyfashion.
Attendsannualreviewanddepartmentin-services,asscheduled.
Attendsstaffmeetingsannually,readsandreturnsallmonthlystaffmeetingminutes.
Representstheorganizationinapositiveandprofessionalmanner.
Activelyparticipatesinperformanceimprovementandcontinuousqualityimprovement(CQI) activities.
Complieswithallorganizationalpoliciesregardingethicalbusinesspractices.
Communicatesthemission,ethicsandgoalsofthehospital,aswellasthefocusstatementofthe department.
Promotesprofessionalgrowthofsubordinatesbysharingknowledgeand/ordirectingthemtosources ifinformationappropriatetogivensituation.Utilizesjournals,books,etc.tolearnand/orimprovenew techniques and
equipment.
Assistsotherstaffmembersinperforminganydutythatenhancesthedeliveryofpatientcare.
RegulatoryRequirements
5-7yearsrelatedhealthcaremanagementexperiencepreferred.
Bachelor’sorAssociate’sDegreeinHealthcareorBusinessAdministrationorrelatedfield.
Additionaldegrees,businesstrainingexperienceand/orcertificationsmaybecombinedtomeet minimum qualifications.
MustbeproficientwithWindows-styleapplications,varioussoftwarepackagesspecifictorole.
ExperiencenavigatinglawsandregulationsofPrivatePracticeHealthcare,
Previousmedicalsoftwareexperience.
Ability to Interpret, apply and explain federal, state and local laws, codes, regulations and proceedings, and ensure compliance.
EducatedonandcompliantwithHIPAAregulations;maintainsstrictconfidentialityofclientinformation.
ComplieswithInfectionControl,StandardPrecautionsandOSHAstandardsforthehealthcare professional.
Cernerexperiencepreferred.
Skills
AbilitytocommunicateeffectivelyinEnglish,bothverballyandinwriting.
Basiccomputerknowledge.
Excellenttimemanagementskillsandabilitytomulti-taskandprioritizework
Attentiontodetailand problem-solving skills.
Strongorganizationalandplanningskills.
Excellentverbalandwrittencommunicationskillswiththeabilitytoconveyideasaccurately,clearlyand effectively.
Abilitytocommunicateclearlyandconcisely,bothorallyandinwriting.
Abilitytoexercisesoundindependentjudgmentanddiscretiononmattersofsignificance.
PhysicalDemands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and hear. This position is very active and requires repetitive motions, standing, walking,bending,kneelingandstoopingallday.Theemployeemustfrequentlyliftormoveitemsweighingup to 10 pounds.