Practice Administrator / Healthcare Operations Director

We are a physician-owned fertility practice dedicated to helping individuals and couples build their families through compassionate, patient-centered care. As our organization continues to grow across multiple locations, we are seeking a strong operational leader to help guide the next chapter of our development.

This is not a traditional office manager position.

We are seeking a Practice Administrator / Healthcare Operations Director who can combine strategic thinking with operational execution. This individual will partner closely with physician owners and practice leadership to drive organizational initiatives, strengthen accountability, coordinate multi-site operations, and enhance the patient and employee experience.

The ideal candidate is an experienced healthcare leader who can successfully balance long-term planning with day-to-day operational oversight while building trust and alignment among diverse stakeholders.

Position Summary

The Practice Administrator / Healthcare Operations Director serves as the senior operational leader for the practice, overseeing administrative operations, human resources, facilities, provider onboarding, strategic projects, and organizational initiatives.

This individual will work closely with physician leadership to translate vision into action, improve organizational effectiveness, support future growth opportunities, and create consistency across practice locations.

Success in this role requires strong leadership, excellent judgment, exceptional communication skills, and the ability to navigate complex decisions in a physician-owned healthcare environment.

Key Responsibilities

Operational Leadership

• Oversee administrative and business operations across multiple practice locations.
• Develop and implement operational processes that improve efficiency, consistency, and accountability.
• Lead cross-functional initiatives that enhance patient experience, employee engagement, and organizational performance.
• Monitor key operational metrics and identify opportunities for continuous improvement.
• Ensure consistency of workflows, policies, and service standards across all locations.
• Serve as a trusted operational advisor to physician leadership.

Strategic Growth & Special Projects

• Lead organizational initiatives from planning through implementation.
• Support practice expansion efforts, facility planning, renovations, and new location development.
• Coordinate provider onboarding, growth planning, and operational readiness for new physicians and advanced practice providers.
• Evaluate staffing, workflow, and capacity needs to support future growth.
• Assist with strategic planning and implementation of organizational priorities.

Leadership & Human Resources

• Provide leadership and oversight for recruitment, onboarding, employee relations, performance management, and benefits administration.
• Partner with managers to address employee concerns, coaching opportunities, disciplinary matters, and performance issues.
• Foster a culture of accountability, professionalism, collaboration, and continuous improvement.
• Support employee development and retention initiatives.
• Oversee leave administration, workers' compensation, disability programs, and compliance with employment laws.

Business & Administrative Oversight

• Coordinate payroll administration, accounts payable processes, vendor management, and related business operations.
• Assist physician leadership with budgeting, operational planning, and resource allocation.
• Manage vendor relationships, negotiations, and service agreements.
• Oversee retirement plan administration, employee benefit programs, and insurance renewals.
• Support annual audits, reporting requirements, and administrative compliance activities.

Compliance & Risk Management

• Oversee provider credentialing and licensing activities.
• Ensure compliance with applicable healthcare regulations, employment laws, and organizational policies.
• Coordinate risk management efforts, insurance programs, and regulatory reporting requirements.
• Partner with external advisors, consultants, and legal counsel as needed.

Patient & Physician Support

• Serve as an escalation point for complex patient concerns and service recovery situations.
• Facilitate communication and collaboration between physician owners, clinical teams, and administrative staff.
• Help drive decisions and maintain forward momentum on organizational initiatives.
• Support physician leaders in implementing decisions and achieving strategic objectives.

Qualifications

Required

• Bachelor's degree in Healthcare Administration, Business Administration, Healthcare Management, or related field.
• Five or more years of progressive healthcare leadership experience.
• Experience managing operations within a physician practice, ambulatory healthcare organization, or multi-site healthcare setting.
• Strong leadership, organizational, project management, and communication skills.
• Experience leading organizational change and implementing new initiatives.
• Ability to manage multiple priorities while maintaining strong attention to detail.
• Extensive experience overseeing the full medical practice revenue cycle, including billing operations, accounts receivable, collections, reimbursement, and revenue optimization.
• Strong financial acumen with experience interpreting practice financial statements, productivity and revenue cycle reports, and key performance metrics to drive operational and financial performance.

Preferred

• Master's degree (MBA, MHA, or related field).
• Experience managing multi-location healthcare operations.
• Experience with physician-owned organizations.
• Experience leading growth, expansion, renovation, or facility development projects.
• Experience in fertility care, women's health, surgical services, or specialty healthcare practices.

What Makes Someone Successful in This Role

The ideal candidate is:

• A strategic thinker who enjoys turning ideas into results.
• A confident leader who builds trust and credibility with physicians and staff.
• Comfortable leading through influence rather than authority alone.
• Skilled at creating clarity, accountability, and follow-through.
• Organized, proactive, and highly adaptable.
• Experienced in balancing people, operations, and business objectives.
• Passionate about building strong teams and improving organizational performance.

This is a unique opportunity to play a significant leadership role within a growing physician-owned healthcare organization. You will work directly with physician leaders, help shape the future of the practice, and lead initiatives that impact patients, providers, and employees across the organization.

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