Practice Administrator

PLATINUM PLASTIC SURGERY
  • Las Vegas, NV
    1 day ago

    Job Description

    Job Description

    PRACTICE ADMINISTRATOR

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    Growth & Operations | Career Path to Director of Operations

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    Platinum Plastic Surgery | ASC | MedSpa

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    Las Vegas, Nevada | Full-Time

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    ABOUT PLATINUM

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    Platinum Plastic Surgery is a growing, physician-owned aesthetic healthcare organization in Las Vegas consisting of a premier plastic surgery practice, ambulatory surgery center, and luxury medical spa, all located within the same facility.

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    We are seeking an ambitious, highly capable Practice Administrator to join our leadership team and help take the organization to its next stage of growth.

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    This is not a traditional office manager position.

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    We are looking for someone who is excited by the opportunity to improve an existing organization, build systems, develop people, increase profitability, and help create a scalable business.

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    The successful candidate will initially serve as Practice Administrator, with a clearly defined opportunity to grow into a Director of Operations role as the organization expands and the candidate demonstrates increasing leadership and operational responsibility.

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    THE OPPORTUNITY

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    The primary mission of this position is to help grow and evolve the organization.

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    You will work directly with the physician owner and leadership team to improve the performance of the plastic surgery practice, medspa, and supporting surgical operations.

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    Your responsibilities will span:

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    • Business growth
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    • Operational efficiency
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    • Team leadership
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    • Patient experience
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    • Financial performance
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    • Staffing
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    • Scheduling
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    • Vendor management
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    • Inventory
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    • KPI development
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    • Process improvement
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    • Strategic initiatives
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    The ideal candidate will be someone who sees problems and opportunities before being asked to address them.

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    You should be comfortable asking: "How can we do this better?" and then building and implementing the solution.

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    PRIMARY RESPONSIBILITIES

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    1. PRACTICE GROWTH & BUSINESS DEVELOPMENT

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    The primary focus of this position is helping grow the organization.

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    Work closely with ownership to:

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    • Identify opportunities to increase revenue and profitability
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    • Improve consultation-to-surgery conversion
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    • Improve patient retention and lifetime value
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    • Optimize physician and provider schedules
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    • Identify new services and revenue opportunities
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    • Evaluate marketing and operational performance
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    • Develop scalable systems to support continued growth
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    • Identify opportunities for expansion and organizational development
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    • Track and improve key business metrics
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    The successful candidate will think beyond simply maintaining current operations and will actively contribute to building a larger, more successful organization.

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    2. PLASTIC SURGERY PRACTICE OPERATIONS

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    • Oversee day-to-day administrative operations
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    • Improve scheduling and patient flow
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    • Establish and maintain operational systems
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    • Improve communication between departments
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    • Monitor staffing levels and productivity
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    • Improve patient follow-up processes
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    • Monitor consultation volume and conversion
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    • Develop systems to improve the patient journey from initial inquiry through surgery and postoperative care
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    • Identify bottlenecks and implement solutions
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    • Reduce unnecessary physician involvement in routine operational matters
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    3. MEDSPA OPERATIONS & GROWTH

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    Work closely with the medspa leadership team to improve both operational performance and growth.

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    Responsibilities include:

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    • Monitor revenue and profitability
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    • Improve provider productivity
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    • Optimize treatment room utilization
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    • Improve scheduling
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    • Develop patient retention strategies
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    • Support recurring-revenue and membership initiatives
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    • Evaluate new services and technologies
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    • Develop staff performance standards
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    • Improve the overall patient experience
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    • Identify opportunities to increase revenue per patient
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    4. AMBULATORY SURGERY CENTER

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    ASC experience is strongly preferred because the organization includes an ambulatory surgery center.

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    The Practice Administrator will work with ASC leadership to help ensure efficient coordination between the surgical practice and facility.

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    Responsibilities may include:

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    • Surgical scheduling coordination
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    • Monitoring OR utilization
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    • Staffing coordination
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    • Inventory and supply management
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    • Vendor relationships
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    • Cost control
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    • Operational efficiency
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    • Financial performance monitoring
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    • Coordination between physicians, anesthesia, nursing, and administrative teams
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    • Supporting regulatory and accreditation readiness
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    Candidates with previous experience managing or working within an ASC will have a significant advantage.

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    5. TEAM LEADERSHIP & HUMAN RESOURCES

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    We are looking for someone who can lead people, not simply manage schedules.

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    Responsibilities include:

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    • Recruiting and interviewing
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    • Onboarding and training
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    • Employee performance management
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    • Staff development
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    • Scheduling and staffing optimization
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    • Employee accountability
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    • Performance evaluations
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    • Conflict resolution
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    • Development and implementation of organizational policies
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    • Building a positive, professional, high-performance culture
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    • Coaching department leaders
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    As the organization grows, this position will increasingly focus on developing managers and leaders rather than personally managing every employee.

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    6. FINANCIAL & OPERATIONAL MANAGEMENT

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    The Practice Administrator will develop a strong understanding of the financial performance of each business.

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    Responsibilities include:

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    • Monitor revenue and operating expenses
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    • Assist with budgeting and forecasting
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    • Track payroll and labor costs
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    • Identify opportunities to improve margins
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    • Analyze financial and operational data
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    • Identify revenue leakage
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    • Monitor profitability
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    • Evaluate return on investment
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    • Work with ownership and accounting personnel on financial reporting
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    • Develop financial and operational accountability throughout the organization
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    You don't need to be an accountant.

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    You do need to be comfortable looking at a P&L and asking:

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    "Why did this number change, and what should we do about it?"

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    7. VENDOR NEGOTIATIONS & PURCHASING

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    Take ownership of vendor relationships and identify opportunities to improve pricing and service.

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    Responsibilities include:

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    • Negotiate vendor contracts
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    • Review existing agreements
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    • Evaluate competing vendors
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    • Consolidate purchasing where appropriate
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    • Improve supply pricing
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    • Monitor inventory
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    • Reduce waste and unnecessary spending
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    • Establish inventory controls
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    • Develop strategic relationships with key suppliers
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    Successful candidates should enjoy negotiating and finding ways to improve the economics of the organization.

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    8. KPI & PERFORMANCE MANAGEMENT

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    Develop and maintain a simple, actionable organizational scorecard.

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    Metrics may include:

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    Plastic Surgery

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    • Consultation volume
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    • Consultation-to-surgery conversion
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    • Average case value
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    • Cancellation rate
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    • Lead response time
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    • Revenue per employee
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    MedSpa

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    • Revenue
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    • Revenue per provider
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    • Treatment room utilization
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    • Patient retention
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    • Membership/recurring revenue
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    • Average patient spend
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    ASC

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    • OR utilization
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    • Surgical volume
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    • Revenue per OR hour
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    • Cancellation rate
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    • Turnover time
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    • Supply cost per case
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    • Facility profitability
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    Organization

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    • Revenue growth
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    • Payroll percentage
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    • Operating expenses
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    • Employee retention
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    • Patient satisfaction
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    • Vendor savings
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    • Profitability
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    The goal is not simply to produce reports.

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    You will be expected to identify trends, find problems, develop solutions, and drive measurable improvement.

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    LUXURY PATIENT EXPERIENCE

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    Platinum is positioned as a premium aesthetic organization.

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    Our patients are making significant discretionary investments in themselves, and we believe the experience surrounding their care should reflect the quality of the clinical product.

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    We value candidates with experience in luxury or premium-service environments, including:

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    • Luxury healthcare
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    • High-end dental
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    • Concierge medicine
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    • Luxury hospitality
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    • Four Seasons
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    • Ritz-Carlton
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    • Wynn / Encore
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    • High-end resorts
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    • Private clubs
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    • Luxury retail
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    • Other premium customer-service organizations
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    You should understand that exceptional service is not simply being friendly.

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    It means:

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    • Anticipating needs
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    • Creating consistency
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    • Paying attention to details
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    • Establishing service standards
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    • Training staff
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    • Recovering effectively when something goes wrong
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    • Creating an experience that patients remember
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    WHAT WE ARE LOOKING FOR

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    REQUIRED QUALIFICATIONS

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    • Bachelor's degree in Healthcare Administration, Business Administration, Operations Management, or related field preferred
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    • 3–7+ years of progressive management or operations experience
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    • Demonstrated experience managing people and operational processes
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    · Experience managing a surgical practice with an in-office surgery suite strongly preferred (optimal)

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    · Cosmetic or plastic surgery practice management experience preferred (not required)

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    · Proven managerial experience executing payroll and accounts payable

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    · Proven experience developing or overseeing marketing plans and demonstrating results

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    · Strong organizational and communication skills

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    STRONGLY PREFERRED EXPERIENCE

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    Experience in one or more of the following environments:

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    • Plastic surgery
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    • Aesthetic medicine
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    • Dermatology
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    • Medical spa
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    • Dental practice or DSO
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    • Cosmetic dentistry
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    • Ambulatory surgery center
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    • Ophthalmology / LASIK
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    • Orthopedics
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    • Concierge medicine
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    • Private-pay healthcare
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    • Luxury hospitality
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    • Luxury resorts or hotels
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    • Private clubs
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    • Premium consumer-service organizations
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    Particularly valuable:

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    • Experience helping grow a healthcare business
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    • Experience improving profitability
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    • Experience managing or working within an ASC
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    • Experience managing multiple departments
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    • Experience negotiating vendor contracts
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    • Experience developing KPIs
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    • Experience building operational systems
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    • Experience managing a high-end patient/customer experience
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    Direct plastic surgery experience is not required.

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    ADDITIONAL CHARACTERISTICS:

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    · Strong interpersonal skills, and the ability to communicate effectively with surgeons, hospital personnel, payors, and employer groups at multiple levels

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    · Strong organizational leadership ability; capable of coordinating the interests of surgeons toward the larger objective

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    · Ability to perform well in stressful situations

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    · Neat, professional appearance

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    · Articulate, both verbally and in writing

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    Numbers & Facts

    LocationLas Vegas, NV

    Skills

    • Accountingunmatched
    • Accounts Payableunmatched
    • Anesthesiologyunmatched
    • Budgetingunmatched
    • Business Administrationunmatched
    • Business Growthunmatched
    • Coachingunmatched
    • Communication Skillsunmatched
    • Conflict Resolutionunmatched
    • Contract Negotiationunmatched
    • Cost Controlunmatched
    • Customer Experienceunmatched
    • Customer Support/Serviceunmatched
    • Dentistryunmatched
    • Dermatologyunmatched
    • Detail Orientedunmatched
    • Economicsunmatched
    • Employee Retentionunmatched
    • Financial Analysisunmatched
    • Financial Operationsunmatched
    • Financial Reportingunmatched
    • Forecastingunmatched
    • Healthcareunmatched
    • Healthcare Administrationunmatched
    • Healthcare Qualityunmatched
    • Hospitalunmatched
    • Improvement Metricsunmatched
    • Interpersonal Skillsunmatched
    • Inventory Managementunmatched
    • Investment Analysisunmatched
    • Leadershipunmatched
    • LifeTime Value (LTV)unmatched
    • Marketingunmatched
    • Marketing Planunmatched
    • Medical Productsunmatched
    • Medicineunmatched
    • Negotiation Skillsunmatched
    • Nursingunmatched
    • Office Managementunmatched
    • Office Suitesunmatched
    • Operational Auditunmatched
    • Operational Expenditure (OPEX)unmatched
    • Operational Improvementunmatched
    • Operational Supportunmatched
    • Operations Managementunmatched
    • Operations Planningunmatched
    • Operations Processesunmatched
    • Ophthalmologyunmatched
    • Organizational Development/Managementunmatched
    • Organizational Skillsunmatched
    • Orthopedicsunmatched
    • Patient Careunmatched
    • Patient Follow-upunmatched
    • People Managementunmatched
    • Performance Analysisunmatched
    • Performance Managementunmatched
    • Performance Metricsunmatched
    • Performance Reviewsunmatched
    • Plastic and Reconstructive Surgeryunmatched
    • Policy Implementationunmatched
    • Pricingunmatched
    • Process Improvementunmatched
    • Productivity Managementunmatched
    • Profit & Lossunmatched
    • Purchasing/Procurementunmatched
    • Regulationsunmatched
    • Retailunmatched
    • Retention Programsunmatched
    • Return on Investment (ROI)unmatched
    • Revenue Growthunmatched
    • Scalable System Developmentunmatched
    • Schedule Developmentunmatched
    • Scorecardingunmatched
    • Staff Developmentunmatched
    • Standards Developmentunmatched
    • Strategic Planningunmatched
    • Systems Maintenanceunmatched
    • Team Lead/Managerunmatched
    • Trend Analysisunmatched
    • Vendor/Supplier Evaluationunmatched
    • Vendor/Supplier Managementunmatched
    • Vendor/Supplier Planningunmatched
    • Vendor/Supplier Relationsunmatched
    • Vendor/Supplier Selectionunmatched

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