Practice Administrator

Practice Administrator
Richmond, VA
Pay From: $43 per hour

MUST:
The Practice Administrator must have experience:
Experience: 5 years of experience in a senior practice management position
Preferred experience: Management of an OB/GYN medical practice
Excellent verbal and written communication skills
Customer service skills in handling patient questions and concerns with professionalism, empathy, and patience
Ability to manage multiple tasks efficiently in a fast-paced environment
Ability to maintain strict confidentiality
Ability to document clinical services efficiently and effectively
Ability to work effectively with colleagues in a team environment and to collaborate with others
Ability to consistently maintain and convey a positive attitude and excellent customer service skills

DUTIES:
Responsible for overseeing the day-to-day operations, ensuring smooth workflow processes and addressing any operational management issues that arise
Lead and manage a team of administrative, clinical, and support staff, including recruitment, training, performance evaluations and scheduling
Responsible for managing the care centers financial health and reporting to member physicians about budgeting, billing, payroll and expenses
Ensure compliance with healthcare regulations, HIPAA standards, and legal requirements
Accountable for patient care coordination by monitoring patient flow and satisfaction and implementing improvements to guarantee patient satisfaction
Maintains the care centers physical environment, ensuring all equipment is functional, clean and to industry standards
Audit inventory and manage the purchasing of medical and administrative supplies
Provide ongoing training for employees to ensure they are well-informed and up to date on industry standards, guidelines, and laws
Manage physician and staff schedules by ensuring time off requests are processed in a timely manner, manage shift coverage, and address any unplanned absence or tardiness
Review and prepare financial reports to present to member physicians for an overall financial health update
Respond to patient concerns and complaints in an empathetic, professional, and timely manner
Implement initiatives to improve patient satisfaction and retention
Oversee accounts receivable and payable, resolving billing holds originating at the care center and submitting for payment.
Respond to (patients/vendors/employees)

Quadrant is an affirmative action/equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, status as a protected veteran, or status as an individual with a disability. Healthcare benefits are offered to all eligible employees according to compliance mandated by the Affordable Care Act.