Practice Assistant – Administrative (Medical Receptionist)

Location: Wayland, MA | Onsite | 3-Month Contract
Shift: Monday–Friday, 8:15 AM – 4:45 PM

Sigma Inc. is currently seeking a Practice Assistant – Administrative to support Beth Israel Lahey Health Primary Care in Wayland, MA. This onsite contract opportunity is ideal for a detail-oriented healthcare administrative professional with experience in medical front desk operations, patient scheduling, phone support, and Epic EMR.

Job Summary:

The Practice Assistant will provide administrative and front desk support in a primary care setting. The ideal candidate will deliver excellent patient service, manage scheduling activities, answer incoming calls, and support daily clinic operations while maintaining accuracy and professionalism.

Responsibilities:

• Welcome and assist patients at the front desk in a professional and friendly manner.
• Answer incoming patient calls and provide timely assistance.
• Schedule, reschedule, and confirm patient appointments.
• Maintain accurate patient information and documentation within Epic EMR.
• Support check-in/check-out processes and administrative workflows.
• Communicate effectively with patients, providers, and healthcare staff.
• Handle routine administrative tasks, including data entry and record updates.
• Maintain patient confidentiality and follow HIPAA guidelines.
• Provide excellent customer service in a fast-paced healthcare environment.

Required Qualifications:

• Previous experience as a Medical Receptionist, Practice Assistant, Patient Access Representative, Front Desk Coordinator, or similar healthcare administrative role.
• Must have Epic EMR experience.
• Experience answering phones and scheduling patients required.
• Strong customer service and communication skills.
• Excellent organizational skills and attention to detail.
• Ability to work onsite Monday–Friday, 8:15 AM – 4:45 PM.
• Must live within 30 minutes of Wayland, MA and have reliable transportation.

Preferred Qualifications:

• Primary care or outpatient healthcare experience.
• Experience working in a hospital or medical office environment.
• Knowledge of HIPAA and patient privacy practices.