Practice Assistant Senior

Patient Service Coordinator

Performs both administrative and clinical functions to support smooth and efficient clinical service or practice operations under minimal supervision. Performs administrative duties related to patient visits, including scheduling, check-in, and check-out duties (performs all duties of the other levels at the highest proficiency level). Actual job duties may vary by Department. The purpose of a Patient Services Coordinator is to provide a range of services and support to patients, families, and healthcare providers.

Qualifications

Education: High School Diploma or Equivalent required

Experience: Office experience 3-5 years required

• Managing patient insurance Referrals and Prior Authorization process
• Ensuring the office operates smoothly and efficiently and maintaining office equipment
• Coordinator patient appointment in Book-It and manage providers and NP appointment calendars
• Schedule Medical and Oncology infusions in Opt-In to achieve available bed and Nurse time for patient appointment
• Handle incoming patient inquiries, via phone, email or in person
• Coordinate appointments for doctors, nurses, and other healthcare professionals
• Coordinator scan for patient including all images
• Ensure patient privacy and confidentiality in accordance with healthcare regulations
• Strong organizational and multitasking skills to effectively handle complex multiple tasks and patients simultaneously.
• Exceptional interpersonal communication skills to liaise between patients, healthcare professionals, and insurance companies, and to handle patient concerns and inquiries.
• Attention to detail to ensure accurate record keeping, scheduling of appointments,
• Good computer literacy to use various databases and software for documentation and communication.
• Understanding medical terminology and healthcare procedures to communicate effectively with medical staff and patients.
• Strong customer service skills to ensure patient satisfaction.
• Ability to work well under pressure and adapt to changing situations, as healthcare environments can be fast-paced and unpredictable.
• Participate in training and professional development opportunities to continuously improve skills and knowledge in healthcare practices and customer services techniques.
• Block /update provider template in Epic
• Coordinator payroll in UKG

Patient Service Coordinator Skills

• Strong interpersonal and communication skills
• Ability to multitask
• Organization and critical thinking Skills
• Knowledge of office procedures
• Excellent customer service skills
• Strong organizational abilities
• Knowledge of healthcare regulations

Knowledge, Skills and Abilities

• Strong technology and MS office skills-Advanced Outlook, Word, Excel, PowerPoint
• Knowledge of office operations and standard and understanding of office procedures, including filing and copying, scanning, printing and faxing
• Ability to use the phone system, manage more non-routine phone calls and triage issues as appropriate
• Understanding written sentences and paragraphs in work-related documents, corresponding and communicating with others clearly and effectively (including composing/editing e-mails memos, and letters) and taking complete and accurate messages
• Well-organized and good time management skills to manage multiple tasks effectively, follow established protocol and work within systems
• Ability to proofread and edit written documents

Additional Job Details (if applicable)

Full Time Onsite Monday -Friday 9am to 5:30pm

Remote Type

Onsite

Work Location

32 Fruit Street

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

$19.37 - $27.71/Hourly

Grade

4

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.