Top Healthcare Provider Network
The 61st Street Service Corporation, provides administrative and clinical support staff for ColumbiaDoctors. This position will support ColumbiaDoctors, one of the largest multi-specialty practices in the Northeast. ColumbiaDoctors’ practices comprise an experienced group of more than 2,800 physicians, surgeons, dentists, and nurses, offering more than 240 specialties and subspecialties.
Job Summary:
The Practice Associate IV is an experienced professional with exceptional medical practice support skills. The role uses initiative in completing assignments independently and with minimal supervision. The Practice Associate IV serves as the primary administrative support for 1 or more providers and ensures and efficient daily provider workflow and a positive patient experience related to appointments, referrals, authorizations, and other administrative requests. The Practice Associate IV addresses escalated issues and unfamiliar situations and mentors the Practice Associate I-III roles. The Practice Associate I is part of a team that delivers an exceptional patient experience that contributes to positive health outcomes for patients and a work culture of Service-Oriented, Trust, Empathy, Safety, Inclusion, and Communication
Job Responsibilities:
- Greet patients and visitors.
- Review the daily and weekly schedule frequently to ensure accuracy of the visit provider, appointment duration, patient insurance participation status with the visit provider, visit reason, and visit type. Proactively resolve issues discovered in the review.
- Obtain all required registration and intake information from patients necessary for an efficient check-in and out process; verify and/or update any new insurance eligibility, benefits, or other information prior to the start of the patient appointment in the electronic health record (EHR); accurately indicate arrivals, cancellations, and no-shows in the EHR.
- Schedule follow-up appointments, referrals, and other related tests as requested by the provider. Obtain prior authorizations and referrals for follow up care as needed by insurance plan. May include surgical scheduling as needed.
- Answer patient telephone calls promptly and attempt to resolve patient inquiries.
- Collect all time-of-service and past due payments prior to the start of the appointment. Settle cash drawer in the EHR on a daily basis. Ensures compliance with cash handling protocols. Provides guidance to other Associates regarding compliance.
- Educate patients on benefits on using patient portal and assist patient to sign up for patient portal.
- Provide general administrative support to physicians and manager.
- Serves as a first point of escalation for complex cases or scheduling issues. Determine resolution and/or escalate as appropriate.
- May rotate to other sites and serve as Team Lead and/or Preceptor. May supervise tasks and determine resolution and/or escalate as appropriate.
- Serves as a point person for specific group of providers and provide cross coverage to others as operational needs dictate.
- Assists Supervisor/Manager with special projects as needed. Uses data and system reports to identify trends, troubleshoot and resolve issues. May supervise specific tasks as determined by Manager/Supervisor.
- Provides educational sessions to train new staff in front-end process in an efficient and effective manner to insure that front-end processes, functions and goals are understood and met. Tracks compliance, education and training requirements of the unit.
Job Qualifications:
- Associate's degree is required. May be substituted by 2 years of relevant experience.
- A minimum of 5 years’ relevant experience or a combination of certifications, coursework and experience.
- Candidate must demonstrate strong customer service orientation and the ability to deliver consistent exceptional service while demonstrating tact, respect and sensitivity.
- Candidate must be organized and be able to manage a demanding workload and moderately complex cases.
- Ability to mentor teammates and demonstrate professional and compassionate manner while conveying a positive image of the practice. Encourages positivity and adaptability to new and changing situations.
- Ability to work independently and follow-through and handle multiple tasks simultaneously.
- Candidate must demonstrate excellent verbal and written communication skills. Must be able to communicate to multiple stakeholder audiences.
- Ability to work collaboratively with a culturally diverse staff and patient/family population demonstrating tact and sensitivity in stressful situations.
- Strong proficiency of Microsoft Office (Word & Excel) or similar software is required and an ability and willingness to learn new systems and programs.
- Prior experience in EPIC/EHR is preferred.
- Prior experience in Training is preferred.
- Prior experience in a medical office setting is preferred.
- Bilingual English/Spanish a plus, but not required.
Hourly Rate Ranges: $29.58 - $39.72
Note: Our salary offers will fall within these ranges based on a variety of factors, including but not limited to experience, skill set, training and education.
61st Street Service Corporation
At 61st Street Service Corporation we are committed to providing our client with excellent customer service while maintaining a productive environment for all employees. The Service Corporation offers a competitive comprehensive Benefit package to eligible employees; including Healthcare and various other benefits including Paid Time off to promote a healthy lifestyle.
We are an equal employment opportunity employer and we adhere to all requirements of all applicable federal, state, and local civil rights laws.