Practice Associate IV - Specialty Coordination (Oncology) #Full Time

Top Healthcare Provider Network

The 61st Street Service Corporation, provides administrative and clinical support staff for ColumbiaDoctors. This position will support ColumbiaDoctors, one of the largest multi-specialty practices in the Northeast. ColumbiaDoctors’ practices comprise an experienced group of more than 2,800 physicians, surgeons, dentists, and nurses, offering more than 240 specialties and subspecialties.

Job Summary:

The Practice Associate IV – Specialty Coordination (Oncology) is an experienced professional with exceptional medical practice support skills. The role uses initiative in completing assignments independently and with minimal supervision. The Practice Associate IV – Specialty Coordinator primarily serves as the administrative support for assigned Oncology areas and care coordination/back office responsibilities including but not limited to complex scheduling/coordination, referrals, send-out testing tracking, inter-specialty scheduling, and intercampus scheduling/coordination. The Practice Associate IV – SC, supervises completion of coordinated care needs and addresses escalated issues and unfamiliar situations and mentors the Practice Associate II-III roles. The Practice Associate IV is part of a team that delivers an exceptional patient experience through kindness, inclusion, integrity, accountability, and excellence.

Job Responsibilities:

• Greet patients and visitors.
• Review the daily and weekly schedule frequently to ensure accuracy of the visit provider, appointment duration, patient insurance participation status with the visit provider, visit reason, and visit type.
• Obtain all required registration and intake information from patients necessary for an efficient check-in and out process; verify and/or update any new insurance eligibility, benefits, or other information prior to the start of the patient appointment in the electronic health record (EHR); accurately indicate arrivals, cancellations, and no-shows in the EHR.
• Schedule necessary follow-up appointments, infusion and laboratory appointments, imaging, referrals, and other related appointments/tests as requested by the provider. Obtain prior authorizations and referrals for follow up care as needed by insurance plan. Track that all follow-up items have been scheduled as directed and communicate updates to Oncology team.
• Liaison between relevant clinical teams and the patient for send-out testing, and tracking status of send-out orders. Manage inventory of kits, ensuring stock is well-maintained, stored in compliant manner, and non-expired.
• Serve as liaison with other locations, departments and specialties to ensure care coordination needs are completed, including but not limited to other oncology locations, Radiology, Pathology, etc.
• Collect all time-of-service and past due payments prior to the start of the appointment. Settle cash drawer in the EHR on a daily basis. Ensures compliance with cash handling protocols. Provides guidance to other Associates regarding compliance.
• Educate patients on benefits on using patient portal and assist patient to sign up for patient portal.
• Provide general and oncology specific administrative support to physicians and manager, as assigned.
• Serves as a first point of escalation for complex oncology cases, scheduling issues, and patient care coordination needs. Serve as Team Lead and/or Preceptor. Supervise tasks and determine resolution and/or escalate as appropriate.
• Serves as a point person for specific group of providers and other oncology teams and provides cross coverage as operational needs dictate.
• Assists Supervisor/Manager with special projects as needed. Uses data and system reports to identify trends, troubleshoot and resolve issues. May supervise specific tasks as determined by Manager/Supervisor.
• Provides educational sessions to train new staff in front-end process in an efficient and effective manner to insure that front-end processes, functions and goals are understood and met. Tracks compliance, education and training requirements of the unit.
• Performs other related duties as assigned.

Job Requirements:

• Associate degree is required. May be substituted by 2 years of relevant experience.
• A minimum of 5 years’ relevant experience or a combination of certifications, coursework and experience.
• Candidate must demonstrate strong customer service orientation and the ability to deliver consistent exceptional service while demonstrating tact, respect and sensitivity.
• Candidate must be organized and be able to manage a demanding workload and moderately complex cases in an accurate and timely.
• Ability to mentor teammates and demonstrate professional and compassionate manner while conveying a positive image of the practice.
• Candidate must demonstrate excellent verbal and written communication skills. Must be able to communicate to multiple stakeholder audiences.
• Strong proficiency of Microsoft Office (Word & Excel) or similar software is required and an ability and willingness to learn new systems and programs.
• Prior experience in an oncology outpatient practice is preferred.
• Prior experience in EPIC/EHR is preferred.
• Prior experience in Training is preferred.
• Prior experience in a medical office setting is preferred.
• Bilingual English/Spanish a plus, but not required.

Hourly Rate Ranges: $28.85 - $39.72

Note: Our salary offers will fall within these ranges based on a variety of factors, including but not limited to experience, skill set, training and education.

61st Street Service Corporation

At 61^st Street Service Corporation we are committed to providing our client with excellent customer service while maintaining a productive environment for all employees. The Service Corporation offers a competitive comprehensive Benefit package to eligible employees; including Healthcare and various other benefits including Paid Time off to promote a healthy lifestyle.

We are an equal employment opportunity employer and we adhere to all requirements of all applicable federal, state, and local civil rights laws.
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