Practice Coordinator - Administration

Description:

 The Practice Coordinator provides support to LUK’s clinic and home-based behavioral health services to ensure high quality service for our clients. This position is critical to ensuring timely and accurate information is shared between divisions and with consumers. The ability to support consumers in a professional customer service manner is a must. The successful candidate must have strong communication and organization skills to ensure streamlined workflows. The Practice Coordinator must ensure accuracy of information collected and shared. The Practice Coordinator also works with internal and external systems of information to ensure the Practice Manager is up to date regarding all aspects of the practice. This full-time position reports to the Practice Manager and sits within Operations at LUK.

Qualifications include 2-4 years working in a behavioral health clinic or medical office setting, proficient/advanced tech skills, strong organizational skills, and a passion for working in the human services field! Knowledge of HIPAA and confidentiality policies are a must. We welcome applications from individuals with a variety of life experiences, backgrounds, and perspectives, especially those who can contribute to broadening representation within our organization.

In addition to very competitive salaries LUK offers a substantial and unique benefit package found here .

Introduction to LUK, Inc.

LUK has deep roots in Central Massachusetts. We’re driven by our values and we’re serious about our work. It’s not easy work, but it is rewarding! With Crisis as our middle name (LUK Crisis Center), we are well versed in handling all kinds of issues that may arise. LUK exists to help people thrive – the people we serve and the people who work here. We appreciate creative thinking, uniqueness, and tenacity. We encourage staff to participate in numerous opportunities to grow as an individual and a member of a team, influence others and be influenced, be your best and do your best. We provide individualized services to the people we work with and offer flexibility so that staff can meet responsibilities at work and outside of work. The community is “LUK-y” to have the skills, experience, and talent of our staff!

For more information, please visit our website & social media accounts!

Website | Facebook | Instagram |  YouTube | LinkedIn

Purpose

The Practice Coordinator ensures that the Practice Management office runs efficiently by interfacing with the Practice Manager, clinical staff, and consumers of LUK’s office-based and home-based behavioral health services.

Responsibilities Include

• Daily clients’ calls management and inquiry resolutions
• Scheduling, rescheduling and cancelling clients’ appointments
• Gathering, updating clients’ demographic and insurance information in LUK’s electronic health record system
• Daily billing tasks resolution including, not limited to medication PA requests, Self-pay collections, corrected claims resolution, insurance coverage verifications with payers, credentialing and others as assigned.
• Weekly, Monthly data gathering and reporting to support various programs.
• Interfacing with multiple departments, including Central Scheduling, Central Referral, LUK’s Clinical Team, and the Front Desk
• Creative problem solving
• Assistance with the clinical staff hiring process (resume gathering, credentials, and other required documentation)
• Acquiring a deep understanding and commitment to LUK’s Mission, Vision and Values, programming and advocacy

Requirements:

  Knowledge and Experience Required

• 2-4 years of experience working in a behavioral health clinic or medical office
• Proficient/advanced tech skills, MS Excel knowledge required
• Experience with compiling data and reporting
• Knowledge of HIPAA and confidentiality
• Experience working in electronic health records system
• Knowledge of human services
• A passion and commitment for working with the community
• Associates Degree a plus, but can be substituted with experience and skills

Skills and Abilities

• Excellent customer service skills
• Strong technical skills
• Ability to handle information with the utmost confidentiality
• Strong organizational skills
• Strong communication skills, both verbally and written, with varied audiences
• Proficiency in Microsoft Office
• Safe and reliable transportation
• Creative thinking and problem solving
• Ability to troubleshoot
• Strong internal motivation

How to Apply

Submit a cover letter and resume sharing your interest and unique qualifications for this position to:

Online: Click “Apply for Job” below, fill out demographic information, and attach your resume and cover letter.

Mail: Director of Human Resources
LUK, Inc.
545 Westminster Street
Fitchburg, MA 01420

Email: HR@LUK.org with the subject line “Practice Coordinator”

FAX: 978-829-2210

Job Location
LUK’s Main Office in Fitchburg, MA.

Salary Range and Benefits
Pay Range: 7D. Salary Range: $52,000 – $58,000. Salary ranges within each pay grade are based on qualifications, skills, and experience.

For benefit-eligible positions, LUK provides an extensive and unique benefit package. For more information on LUK’s employment benefits please visit: www.LUK.org/Benefits

Position Overview

LUK Division:   Administrative

LUK Component: Administration______

Direct Supervisor: Practice Manager_____

LUK Staffing Category: _7D_______

This position is __40 hours____ per week

This is a salary position: ?

This is an hourly position: ?

This position is benefit eligible: ?

This position is community-/home-based ?

EOE and Diversity Commitment

LUK is committed to fostering a welcoming and supportive workplace and is an Equal Opportunity Employer. Our team includes talented professionals from a wide range of backgrounds and experiences – from those with firsthand knowledge of the communities we serve to recent graduates and experienced professionals We believe that bringing together people with different perspectives makes us stronger and better equipped to serve our communities.