Animal Care, Change Management, Coaching, Communication Skills, Customer Experience, Customer Support/Service, Dental Insurance, Disciplinary Action, Electrocardiogram, Employee Assistance Plan, Employee Relations, Equipment Maintenance/Repair, Healthcare Customer Service, High School Diploma, Hospital, Leadership, Life Insurance, Lift/Move 40 Pounds, Maintain Compliance, Microsoft Office, Microsoft Product Family, Multitasking, Operational Communications, Operational Support, Operations, Operations Management, Organizational Skills, Patient Care, Performance Management, Physical Therapy, Presentation/Verbal Skills, Problem Solving Skills, Radiography, Record Keeping, Sales Management, Schedule Development, Set Goals, Strategic Planning, Team Building, Team Player, Time Management, Training/Teaching, Ultrasound, Veterinary Medicine, Vision Plan, Writing Skills
Description
Veterinary Practice Coordinator
Pay: $22.60 - $28.85, depending on experience
Peoria Area Veterinary Group is seeking an experienced veterinary professional who is ready to take the next step into leadership as a
Practice Coordinator. This hands-on role combines patient care, client service, team development, and operational oversight—giving you the opportunity to make a meaningful impact on the success of the hospital while continuing to work alongside the team. As a working leader, you'll spend the majority of your time supporting the hospital in a functional role while helping drive accountability, communication, and operational excellence. This position offers exciting opportunities for career development as our PAVG team continues to grow.
Peoria Area Veterinary Group (PAVG) is a progressive network of three dynamic practices located in Peoria, Dunlap, and Chillicothe. We are committed to delivering exceptional patient care and client service while fostering a collaborative, supportive environment where team members can grow and thrive. Our hospitals utilize advanced diagnostic technology, including ultrasound, digital radiography, and electrocardiography, providing opportunities to expand your skills and contribute to high-quality veterinary care.
Position Overview
Our Practice Coordinators are key leaders within our hospitals, helping create an exceptional experience for patients, clients, and team members alike. As the primary leader on shift, you'll partner closely with the Practice Manager to support daily operations, coach and develop team members, address challenges, and ensure the hospital runs smoothly and efficiently. Through hands-on leadership and collaboration, you'll play an essential role in driving team success and delivering outstanding veterinary care.
Essential Duties and Responsibilities:
Managerial:
- Act as the primary leader on shift, ensuring smooth operations and effective communication.
- Create schedules and manage unplanned schedule changes efficiently.
- Resolve issues as they arise in collaboration with the PM.
- Train the team on hospital guidelines and practices to ensure compliance.
- Partner with PM for employee relations inclusive of performance management, disciplinary actions, record keeping, confidentiality and compliance.
- Support team success through coaching, accountability, and ongoing performance feedback.
- Ability to lead meetings and make presentations.
Client Management:
- Oversee client flow to ensure clients and patients are seen and treated in a professional, timely and competent manner.
- Partner with clients to resolve concerns and maintain an exceptional client experience.
- Maintenance of accurate client records.
Organizational:
- Partner with PM to identify areas of opportunity and develop goals and strategy for hospital growth and success.
- Maintenance of facility, equipment and supplies.
- 60-80% of scheduled shifts will be in a functional role such as CSR, CrVT, or VA.
- Other duties as assigned.
Qualifications/Requirements:
- High School Diploma or GED required.
- Minimum of 3 years of previous experience in the client service industry or veterinary experience.
- Must meet the qualifications required for the applicable functional role (CSR, Veterinary Assistant, or Credentialed Veterinary Technician).
- Experience with Microsoft Office suite products.
- Strong multitasking and time management skills.
- Ability to work effectively within a team setting.
- Excellent communication skills, both written and oral.
- Ability to stand, walk, stoop, kneel, crouch as well as manipulate (lift, carry and move) up to 40 pounds.
Benefits and Perks:
- 401K with company match
- Paid time off inclusive of sick, personal, and vacation time
- Medical, vision and dental insurance plans with multiple options
- Employer-paid short-term disability
- Long-term disability option
- Complimentary Life Insurance of $25,000; with options to purchase additional voluntary benefits for self or family
- Company Sponsored Employee Assistance Program (Headspace)
- Progyny-Fertility and Family Building Support
- Employee Discounts for Pet Care
- DailyPay on Demand
- Digital Musculoskeletal & Physical Therapy Programs
- Referral Bonus Program
Peoria Area Veterinary Group is a proud United Veterinary Care Partner hospital. United Veterinary Care supports the unique culture and individuality of each partner hospital while empowering the hospital teams in their care for patients. One of our goals is to support our community of hospitals in creating sustainable, fulfilling careers in a profession we love.
United Veterinary Care provides equal employment opportunities to all employees and applicants for employment in all job classifications without regard to race, color, religion, age, mental disability, physical disability, medical condition, gender, sexual orientation, genetic information, ancestry, marital status, national origin, veteran status, and other classifications protected by applicable state and local non-discrimination laws.
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