Practice Coordinator

Summary:

• Work Mode: ONSITE 100% Ortho Surgery Spine Center, 400 Parnassus Ave, 2nd Floor, Suite A2300, SF, CA 94143
• Duration: ASAP for 6 months
• Schedule: M-F 0800-1700, no weekends

Responsibilities:

• Answer incoming calls from patients and provide information, assistance, and support.
• Schedule patient appointments and coordinate with healthcare providers and clinical staff.
• Verify patient demographic and insurance information.
• Document patient interactions, inquiries, and appointment details accurately.
• Follow established call center protocols, including HIPAA compliance, to protect patient confidentiality.
• Handle patient complaints and concerns professionally and empathetically.
• Provide basic medical information and directions to patients as appropriate.
• Collaborate with clinical and administrative teams to resolve patient issues.

Requirements:

• 6 months to 1 year of relevant experience.
• Must be APeX trained.

Preferred Skills:

• Excellent customer service skills.
• Strong communication abilities.
• A collaborative, team-oriented attitude.
• A willingness to learn and adapt.