Practice Manager

Join Our Team at Mercy Medical Center – Now Hiring a Practice Manager for our Medical Oncology & Hematology! 

Mercy Medical Center is honored to be recognized by Newsweek as one of America's Most Trustworthy Companies for three consecutive years (2023–2025) and as one of America's Greatest Workplaces for Women in 2025. Additionally, we are proud to be a multi-time recipient of Forbes' America's Best Midsize Employers award, most recently in 2025.

As a hospital founded by the Sisters of Mercy, we offer a supportive and empowering environment where dedicated medical professionals thrive. If you're passionate about making a meaningful impact through your work and contributing to a mission of compassionate care, we invite you to apply today and join our Mercy family.

The Oncology and Hematology Practice Manager is responsible for overseeing the operations of a dynamic healthcare practice. This role requires a highly motivated and experienced professional with strong financial skills and a strong work ethic. The Practice Manager plays a pivotal role in ensuring the smooth functioning of the multispecialty clinic, demonstrating exceptional leadership abilities, business management expertise, and a range of skills that are not easily taught. This position requires a commitment to optimizing the clinic's financial performance while maintaining the commitment to excellent patient care. The position also interacts closely with other senior management team members to drive the success of corporate initiatives, practice development and key organizational goals.

• Oversees and maintains the day-to-day operations of busy medical practice in a manner consistent with practice goals, policies and procedures.
• Serves as liaison between staff, providers, patients and others, accurately communicates information between all parties.
• Greets, screens, interviews and assists patients and visitors to the practice according to office guidelines.
• Consistently and accurately documents and communicates appropriate medical information to patients, physicians/providers, staff members and ancillary care providers in an understandable manner.
• Oversees and supports staff who are required to answer multiple, busy phone lines by the third ring, assist callers and take messages and/or delegate calls as appropriate.
• Oversees and supports staff who use computer system for scheduling, patient registration, charge and payment entry inquiries, inter-departmental communication and document preparation and prints encounter forms, lab slips, patient receipts and other information as needed.
• Oversees and supports staff who accurately schedule appointments for physician according to practice requirements and needs and confirms appointments.
• Review patient demographic information for completeness and accuracy, makes follow-up inquiries as appropriate, determines patient co-payment, reminds patients of unpaid balances and updates computer master record.
• Oversees and supports staff who collect patient co-payment, unpaid balances and other self-pay amounts, properly maintain daily patient sign-in logs, charge and payment logs and accurately and efficiently comply with practice protocols to insure the capture of all billable revenue on a daily basis.
• Maintains a current working knowledge of HMOs, managed care plans, and other third party payor regulations in the management of patients of the practice.
• Oversees the effective and efficient administration of a quality referral system.
• Oversees and supports staff who are required to file and pull medical records, and accurately maintain medical records in a neat, organized manner as defined by practice guidelines.
• Follows day end closing procedures, assures cash collected is kept safely stored until deposited, and accurately maintains batch control records.
• Applies principles of growth and development when providing individualized care to Adolescent, Adult and Geriatric patients and families.
• Prepares and oversees budget.

• Bachelor's degree in Healthcare Administration, Business Administration, or a related field.
• Master's in Business Administration preferred
• 2-5 years of practice management required
• 3-5 years medical office experience preferred
• Oncology experience preferred
• Proven experience in practice management, preferably in a multispecialty setting
• Strong financial acumen, with experience in budgeting, financial analysis, and revenue cycle management
• Excellent leadership and people management skills, with the ability to inspire and motivate a diverse team
• Exceptional organizational and time management abilities
• Strong work ethic, self-motivated, and results-oriented
• Outstanding communication, negotiation, and interpersonal skills
• Flexibility to adapt to changing priorities and new challenges

Benefits Eligibility is based on your scheduled FTE status and Job Category

• Competitive health, prescription, vision and dental benefits & wellness credit for eligible employees
• 403(b) retirement plan with generous company match and “catch up” provision
• Paid Time Off (PTO) & company paid holidays
• Tuition reimbursement
• Mental Health resources and other employee related wellness opportunities through our Employee Assistance Program
• Employer paid Short & Long Term Disability benefits for eligible employees
• Voluntary Benefits
• Discounts on auto & home insurance and Verizon plans
• Mercy’s Rewards & Recognition Program rewarding employees for going above and beyond in living Mercy’s Mission and Values

Mercy Health Services is sponsored by the Sisters of Mercy. We are an Equal Opportunity Employer (EEO) recruiting talent for Mercy Health Services, which serves the greater Baltimore Metro and surrounding Maryland areas.