Practice Manager - Sign on bonus eligible!
Program & Location: Outpatient Call Center, Brockton
Education: Bachelor's Degree preferred
Pay Range: $60k
Shift: Monday-Friday, 8am-4:30pm
Status: Full Time
Sign on bonus eligible!
About Us
High Point & Affiliated Organizations is a health and human service agency whose mission is to treat and prevent substance use disorders and mental illness. High Point recognizes, more now than ever, the need for a work life balance! Our leave time package for eligible staff is unmatched and allows employees the time off they need to rest, relax and enjoy life! Time off requests placed with more than 30 days are typically granted and within 30 days a scheduler app assists in trading or filling shifts. Shift trades are allowed even if it accrues overtime. High Point also understands the need to support and recognize staff diversity. In addition to our leave time package, we offer one floating holiday per quarter to allow staff the time off to observe and celebrate their cultures and beliefs! Also, we are consistently monitoring the economy and like agencies to adjust our pay grades at least once a year to, not only remain competitive, but to maintain livable wages. Continued education opportunities assist RN’s in expanding their skills.
Requirements:
· Must present as courteous and professional at all times
· Must have excellent verbal and written communication skills, including the ability to organize ideas in logical and clear fashion
· Must have the ability to work with others in cooperative and collaborative manner
· An understanding of the relationship between substance use and mental health issues and/or self-help programs
· An understanding of boundaries and ethics
· Comply with Federal Regulations, 42 CFR Part 2, Substance Abuse Confidentiality Regulations and HIPAA Regulations
· Demonstrates ability to work with the alcoholic/ chemical dependent population as well as the mental health population
· Must have the ability to facilitate educational training programs for the staff
· Participates in the development and annual review of medical policies and procedures
· Excellent analytical and problem-solving skills
· Computer literacy and knowledge of electronic health record
· Good leadership, motivation, training and goal-setting skills
· Organization, multi-tasking, and time management skills
Duties and responsibilities:
· Managing outpatient medical and all psychiatric provider schedules for scheduling outpatient and inpatient services (including: approval requests for days off/vacation requests/call out coverage);
· On-Call Psychiatric Practitioner Schedule management;
· Payroll Processing for identified practitioners, including: timecards for scheduled hours, per diem pick up forms, On-Call timecard management;
· Management of practitioner schedules in the EHR scheduler with available hours, changes, and time off requests;
· Data Management of On-Call Documentation with monitoring volume, services, and report for payroll;
· Productivity Report Monitoring (monthly/quarterly aggregations);
· Monitoring reports to support outpatient practitioner billing (ie: Note Corrections, Notes in Draft);
· Participation in scheduled practitioner supervision/staff meetings with Chief of Psychiatry, as requested;
· Collaboration with Chief of Psychiatry to address performance related concerns;
· Other duties as assigned by supervisor.
Duties and responsibilities: Outpatient Call Center/Outpatient Services
· Project Management of the Just-In-Time model and monitoring of access;
· Monitoring Call Log and Elevate reports to ensure staffing meets volume of calls;
· Recruitment, training and support of staff for the outpatient call center;
· Create workflows, training documents and service information, as needed;
· Support call center by answering phones, scheduling appointments and service coverage, as needed;
· Coordination between the outpatient call center and identified outpatient services/program leadership to ensure communication and effective problem solving;
· Monitoring missed visit report, return appointment report and outreach to ensure patient coordination;
· Monitoring Event Notification system to coordinate notifications to programs;
· Chair seat and attendance at monthly provider/health service committee(s), OP/Community Based Standards and other committees as assigned;
· Assist in the enhancement of professional growth through staff meetings, case conferences, and in-service trainings;
· Responsible for continued education in the field of substance abuse, mental health and related courses;
· Attendance at quarterly ACCS Human Rights Committee as third party reviewer;
· Other duties as assigned.
Qualifications
· Knowledgeable in the field of chemical dependence and psychiatric illness
· Office Management Experience including scheduling and provider management
· Associates or Bachelors Degree