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Practice Manager for Small Mobile and In-Clinic Veterinary Practice

Dr. Sam”s Veterinary House Calls

Allentown, PA

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JOB DETAILS
SKILLS
Accounts Receivable, Administrative Skills, Animal Care, Billing, Budgeting, Clinical Support, Coaching, Communication Skills, Customer Experience, Customer Relations, Customer Retention/Renewal, Customer Support/Service, Email Technology, Equipment Maintenance/Repair, Financial Reporting, Hospice Care, Inventory Management, Leadership, Medical Office, OSHA, Office Management, Onboarding, Operations, Operations Processes, Organizational Skills, Patient Care, People Management, Performance Analysis, Practice Management Software, Problem Solving Skills, Radiography, Regulatory Compliance, Schedule Development, Spreadsheets, Staff Training, Standard Operating Procedures (SOP), Team Player, Vendor/Supplier Relations, Veterinary Medicine
LOCATION
Allentown, PA
POSTED
3 days ago
Practice Manager – Mobile & In-Clinic Veterinary Practice
Join a close-knit veterinary team that brings compassionate, high-quality care to pets both in the clinic and on the road.

Dr. Sam’s Veterinary House Calls is a full-service Veterinary practice with a standing clinic located in the Lehigh Valley (Allentown area) in eastern Pennsylvania. Our medical care encompasses everything from new puppy/kitten exams, to sick pets, to hospice care. We utilize a variety of portable diagnostic equipment (including mobile radiographs). Working in the home allows us to foster close patient and client relationships, while our clinic allows us the option to see patients in clinic and to perform surgeries and procedures.  We offer a Monday-Thursday 4-day work week, off every Friday, Saturday and Sunday, paid major holidays (for full time employment after 90 days of employment), and a friendly staff. We encourage continued staff education and foster a genuine curiosity and love for the veterinary field.

About the Role

We are seeking an organized, proactive, and people-centered Practice Manager to oversee the daily operations of our small veterinary practice, which provides care through both mobile appointments and in-clinic services. This role is ideal for someone who enjoys building efficient systems, supporting a collaborative team, and creating an excellent experience for clients and their pets.
The Practice Manager will work closely with the practice owner and veterinary team to keep operations running smoothly, strengthen team communication, support client service, and help guide the continued growth of the practice.
 

Key Responsibilities

  • Oversee day-to-day operations for both mobile and in-clinic services, ensuring appointments, workflows, and team communication are well coordinated.
  • Manage staff scheduling, time-off requests, task assignments, and daily coverage needs.
  • Support hiring, onboarding, training, coaching, and performance feedback for team members.
  • Promote a positive, respectful, and accountable workplace culture.
  • Monitor client communications, service standards, and follow-up processes to ensure a warm and professional client experience.
  • Help resolve client concerns with empathy, professionalism, and good judgment.
  • Coordinate inventory, ordering, vendor relationships, equipment readiness, and mobile-service supplies.
  • Assist with billing, deposits, invoices, payroll preparation, budgeting, and basic financial reporting.
  • Maintain practice policies, records, compliance processes, and standard operating procedures.
  • Identify opportunities to improve efficiency, communication, client retention, and practice growth.

What We’re Looking For

  • Previous experience in veterinary practice management, animal healthcare, medical office management, or a comparable operations leadership role.
  • Strong organizational skills and the ability to manage competing priorities in a small, fast-moving practice.
  • Excellent communication skills with staff, clients, vendors, and leadership.
  • Comfort working with practice management software, scheduling systems, email, spreadsheets, and basic financial information.
  • Sound judgment, discretion, and professionalism when handling sensitive client, staff, and business matters.
  • A collaborative leadership style with the ability to coach, motivate, and hold team members accountable.
  • Flexibility and problem-solving ability, especially when supporting both clinic-based and mobile veterinary operations.
  • A genuine commitment to animal welfare, client service, and team wellbeing.

Preferred Qualifications

  • Experience in a small veterinary practice, mobile veterinary service, house-call practice, or mixed-service environment.
  • Knowledge of veterinary inventory, controlled substance protocols, OSHA/safety expectations, and client communication workflows.
  • Experience with budgeting, payroll support, accounts receivable, and practice performance reporting.
  • CVPM certification or interest in pursuing veterinary management continuing education is a plus.

Why Join Us?

  • Small, supportive team environment where your leadership and ideas will make a visible impact.
  • Opportunity to shape systems, improve workflows, and help the practice grow sustainably.
  • Meaningful work supporting pets and families through convenient, compassionate veterinary care.
  • Varied workdays that include both in-clinic operations and mobile-service coordination.
  • Competitive pay based on experience: [Insert hourly rate or salary range].
  • Schedule:  9 hour shifts, Monday through Thursday, no weekend hours
  • Benefits include:  Paid time off, employee pet care discount, continuing education, uniform allowance, retirement plan,  and  health benefits.

Ideal Candidate

Our ideal candidate is a dependable problem-solver who enjoys helping people, loves animals, and understands the importance of clear communication in veterinary medicine. You should be comfortable balancing friendly client service with efficient administrative support, especially in a small practice where everyone pitches in.
 

How to Apply

To apply, please send your resume and a brief cover letter describing your management experience, your interest in veterinary practice leadership, and what excites you about supporting both mobile and in-clinic veterinary care to: humanresources@dr-sams.com.

We are an equal opportunity employer and welcome applicants who share our commitment to compassionate care, respectful teamwork, and excellent client service.
 

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Dr. Sam”s Veterinary House Calls

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