Practice Manager - Libertyville Adult Outpatient

Practice Manager - Libertyville Adult Outpatient

Salary

$91,156.81 Annually

Location

Libertyville Health Center - Libertyville, IL

Job Type

Full-Time

Job Number

15585

Department

Health Department

Division

Behavioral Health

Opening Date

08/11/2026

Salary Grade

Salary.13

• Description
• Benefits
• Questions

General Description

The Practice Manager is a valuable member of our Behavioral Health team who supervises and oversees all aspects of the Adult Outpatient Mental Health and integrated Primary Care Clinic, including psychiatry, therapy, case management, MAR (medicated assisted recovery) and medical services. Provides the clinical direction for the program and is responsible for the adherence and development of the philosophy and delivery of services at the program. Performs work of considerable difficulty managing the daily operations and staff assigned to a Community Health Center clinic site. Manages program budgets and daily operations of all aspects of the services. Work is distinguished by the ability to coordinate activities throughout the entire work site. Supervisory direction is provided to office manager and clinic staff.

Schedule: 40 hours a week

• Monday - Friday (8:30am-5:00pm)

Essential Functions

• Promotes and champions an integrated model of service delivery across disciplines within the clinic.
• Provides clinical and administrative supervision and development of program staff, including completion of evaluations.
• Assures ongoing compliance with agency, mental health and medical regulations (Lake County Health Department and Community Health Center, Rule 132, Rule 140, Joint Commission, HRSA, DMH, etc)
• Provides management direction of daily operations of the Mental Health and Community Health Center clinic site.
• Monitors staff and client scheduling and adjusts accordingly to ensure the highest level of care per the Patient Centered Medical Home (PCMH) care model.
• Prepares, develops, monitors and analyzes clinic budget in accordance with agency guidelines and in conjunction with the Business Manager.
• Monitors and ensures operational compliance with managed care organization (MCO) contracts.
• Implements operating guidelines, procedures and protocols to support an integrated approach to care by following the Patient Centered Medical Home care model, prioritizing work activities, evaluating effectiveness and modifying activities as necessary.
• Collaborates with other supervisory staff to develop department priorities and goals.
• Ensures ongoing training of staff; provides appropriate leadership and direction and promotes positive morale, creativity and teamwork among staff.
• Evaluates employee performance and sets clear goals and expectations.
• Fosters and encourages individual program staff to understand and identify with the full team at the clinic.
• Tracks all program data including Key Performance Indicators and leads Continuous Quality Improvement projects for the program.
• Promotes and facilitates the professional development of program staff by means of in-service training sessions.
• Interviews job applicants for all program positions.
• Provides direction on the scope, types, and evaluation of clinical and administrative programming that is offered utilizing published best practices and empirically proven clinical methodologies in delivery of client care.
• Ensures that staff is trained on quality improvement concepts, tools and techniques.
• Conducts, coordinates, and supervises the program and regular review of clinical records.
• Organizes and participates in treatment-related clinical conferences and staffings on assigned clients.
• Takes responsibility for training in and documenting clinical chart requirements to meet program and state standards.
• Connects and outreach with community leaders and organizations to promote and advance the mission of the agency in providing healthcare to individuals in the community.
• Ensures that the assigned clinical site obtains a "Likely to recommend" score in quarterly patient satisfaction surveys.
• Develops and implements recommendations for cross training for staff so that there is greater understanding of services available for our patients and opportunities to enhance service to existing patients.
• Maintains CLIA manual, forms and protocols and ensures staff compliance with Federal and/or State standards.
• Assist with orientation, oversight and education of learners in the clinic environment.

Knowledge Skills Abilities and Education Required

• Master's Degree in psychology, counseling, social work or related field is strongly preferred
• (4) Four years' experience in the behavioral health field, which includes two (2) years of supervisory or management experience
• For internal candidates - Two (2) years of management experience in healthcare or a combination of healthcare and other operational management experience. Educational requirements may be offset by performance, skills and potential demonstrated during your time as an employee.
• Licensed Clinical Social Worker (L.C.S.W.), Licensed Clinical Professional Counselor (L.C.P.C.) upon hire required.

Supplemental Information

As the largest human service provider in Lake County, we believe that services must be available without barriers. No residents are turned away due to the inability to pay. We believe in providing services in an environment of mutual respect, free of discrimination or bias. Whether assuring accessible and effective care, impacting policy, or assessing and monitoring risks, the Lake County Health Department and Community Health Center has been an essential part of the public health system in Lake County for 60 years. We are looking for passionate, qualified team members who can help make a difference in our agency and, most importantly, in our community.

Additional information about the Lake County Health Department, our culture, and why you should join our team can be found at https://lakecountyil.attract.neogov.com/health-department.

At this time, you must live in Illinois or Wisconsin to be eligible to work at Lake County Health Department. You can find our salary grades at https://www.lakecountyil.gov/4515/Salary-Grades. For unionized positions, a list of our collective bargaining agreements can be found here: https://www.lakecountyil.gov/2686/Collective-Bargaining-Agreements.

Any offer of employment is conditioned on the successful completion of a background screening, drug and alcohol testing and may include a pre-employment medical exam.

The Lake County Health Department and Community Health Center is an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sexual orientation, gender identity or gender expression, national origin, disability, veteran status, and other protected characteristics.

Here at the Health Department, we are proud to employ a diverse workforce of dedicated individuals focused on promoting the health and well-being of all who live, work, and play in Lake County. We are committed to cultivating an inclusive culture that values diversity of thought and collaboration, enabling each employee to perform at their maximum potential and to more effectively work with clients, patients, and employees. We offer:

• Comprehensive Benefits package (medical, dental, vision, etc.) for full-time employees
• Paid Time Off to support work-life balance
• IMRF Pension and 457 retirement plans
• Paid Parental Leave
• Tuition Reimbursement

You can find more details on our benefits on our website at https://lakecountyil.attract.neogov.com/health-department/p/benefits.

01

Please share why you are interested in working for this program and how your experience directly relates to this opening.

02

Please select appropriate license obtained.

• Licensed Clinical Social Worker (L.C.S.W.)
• Licensed Clinical Professional Counselor (L.C.P.C.)
• Licensed Marriage and Family Therapist (L.M.F.T.)
• Other

03

List the types of clinical programs you have experience with.

04

Describe (in detail) your supervisory experience.

05

How many years of direct verifiable supervisory experience do you have?

• 2 years
• 3 years
• 4 years
• 5+ years

06

What is the maximum number of employees you have supervised?

07

Do you have experience with behavioral health treatment planning and mental health assessments.

• Yes
• No

08

Do you have experience with any (EMR) Electronic Medical Records systems; such as NextGen? If yes, explain. If not, lists the systems you have used.

09

Do you have a current and valid drivers license and automobile insurance?

• Yes
• No

Required Question

Employer Lake County

Department Health Department Address 3010 Grand Avenue

Waukegan, Illinois, 60085

Phone 847-377-8000

Website https://www.lakecountyil.gov/148/Health-Department-Community-Health-Cente