Practice Manager (Specialty)- Blanchard Valley Medical Practices

PURPOSE OF THIS POSITION

The BVMP Specialty Practice Manager is responsible for maintaining the daily operations at each Specialty Practice.  The focus of this role is to provide an excellent health care experience to the Specialty Physician Practice patients by providing support and daily direction to the staff, meeting the needs of the providers, and continually monitoring the patient flow process, as well as assuring the quality of the Specialty Physician Practices. This position is also responsible for long range planning in meeting the needs of the community through the services provided at the Specialty Physician Practice’s.    Blanchard Valley Medical Practices is a division of Blanchard Valley Health System, which provides a total continuum of care to more than 100,000 households in an eight-county area. The Blanchard Valley Health System mission is to provide “Caring for a lifetime.”

JOB DUTIES/RESPONSIBILITIES

• Duty 1: Responsible for maintaining daily operations in assigned department(s) through on-site management and participation, managing daily assignments of the staff and assuring that patient and provider needs are met.
• Duty 2: Management of the integrity of the patient registration process; assures that accurate information is collected and appropriate forms are completed.
• Duty 3: Is proficient in the use of computers, software and phone systems and assures that all the staff members are proficient.
• Duty 4: Oversees the maintenance of patient records, assures that records are prepared for each office visit, appropriate labs, radiology reports and all other appropriate information is integrated into the chart in an efficient and timely manner.
• Duty 5: Oversees the physical plan and all supplies are available to provide excellent patient care.
• Duty 6: Promotes service-oriented philosophy in all interactions with the patients, families, associates/staff, medical professionals, visitors and general public.
• Duty 7: Encourages communication and professional service to all customers, responds to associate problems, complaints, and suggestions in a responsive and professional manner.  Reports all incidents to department director.
• Duty 8: Checks with Department Director before implementation of new practices or significant modifications of current work practices.  Assists in seeking associate input on changes that affects any associates work assignment.
• Duty 9: Manages the recruitment, selection and training of competent department associates in collaboration with Human Resources.  Establishes and evaluates ongoing department competency requirements for staff.  Manages associate performance through reward and recognition, timely performance reviews, coaching, and counseling.
• Duty 10: Review and analyze department indicators and use industry standards to enhance service levels, costs, and continual improvements.  Presents service excellence indicators and assists with the education of service oriented practices to help reach the hospitals goals.
• Duty 11: Adheres to policies, procedures, rules, and regulations as they pertain to department and/or regulatory agencies.  Develops, oversee, and reviews registration policies and procedures to ensure compliance with all applicable regulatory agencies.  Manages the EHR process.
• Duty 12: Develops, monitors and maintains provider schedules to maximize appropriate volume acuity mix.  Approves and tracks provider days off and staff practices accordingly. Tracks and manages provider on call schedules.  Assures appropriate departments are informed of coverage.
• Duty 13: Is responsible for assisting in the development of the annual budgets and operating boundaries.  Develops and implements plans to meet performance goals.
• Duty 14: Continually evaluates the need and appropriateness of the addition of new service lines.  Responsible for maintaining the growth and strategic development of service lines, practice sites and the development of staff.
• Duty 15: Takes an active role in the retention of providers and in the development of the strategy of re-negotiation of provider contracts.
• Duty 16: Performs related duties in assisting others as needed with assignments as necessary for the smooth operations of the assigned department(s).

REQUIRED QUALIFICATIONS

• Associates or Bachelor’s degree in Business Administration or a related field, or 3-5 years of direct practice management required.
• Excellent interpersonal communication skills and organizational skills required.
• Professional telephone, organizational and people skills required
• Proven supervisory skills required
• This position may not be inclusive to the BVMP Practice that you are assigned at the time of hire, which may require you to work at another BVMP Practice, as needed.
• A valid driver's license is required (if you do not have a valid Ohio driver’s license you must obtain one within one year of your residency in the state) and you must also meet BVHS's company fleet policy requirements
• Positive service-oriented interpersonal and communication skills required.
• Individual must be able to demonstrate the knowledge and skills necessary to provide care appropriate to the age of the patient served on his/her assigned unit/department. The individual must demonstrate knowledge of the principles of growth and development over the life span and possess the ability to assess data reflective of the patient status.  Must be able to interpret the appropriate information needed to identify each patient’s requirements relative to their age-specific needs and to provide the care needed as described in the area’s policies and procedures.

PREFERRED QUALIFICATIONS

• EMR experience preferred.
• Certified Medical Manager or Certified Executive Practice Manager strongly preferred.
• Familiarity with medical office practice preferred.

PHYSICAL DEMANDS

This position requires a full range of body motion with intermittent walking, lifting, bending, climbing, squatting, kneeling, twisting, sitting and standing.  The associate will be required to walk up to two hours a day, sit for four hours a day, and stand for two hours a day.  The individual must be able to lift 50 pounds and reach work above the shoulders.  The associate must have good eye/hand coordination and fine finger dexterity.  The individual must have excellent verbal communication skills to perform daily tasks.  The associate must have corrected vision and hearing in normal range.

* This position is classified “at risk” for possible occupational exposure to blood borne pathogens (HBV, HIV, etc.)