Practice Manager-Surgical Specialists

Frederick Health is seeking a full-time Practice Manager to join our Surgical Specialists team Monday to Friday 8am to 4:30pm. 

Job Summary

The Practice Manger maintains broad responsibilities for all clinical and administrative functions for the practice and will be responsible for the day to day operations of the practice including practice management, financial, clinical, quality, and administration.  The Practice Manager plans, programs, allocates, and assigns duties to the employees and monitors activities and operations to ensure that the practice successfully meets its objectives.  The practice manager is expected to provide qualified recommendations to Leadership and to adhere to the practice’s mission and vision and implement strategic goals at the operational level. This position works closely with the Medical Director and under the general supervision of the Operations Director.

Supports the Mission of Frederick Health and complies with the Standards of Behavior. 

Required Knowledge, Skills and Abilities 

• Leadership & Management
• • Always models standards of behavior, policies and procedures in accordance with the mission, vision and values of FH
  • Continuously identifies needs & opportunities for clinical and operational growth & improvement needs
  • Creates a culture of teamwork and accountability through promoting an inclusive, respectful and engaging work environment
  • Champions, understands, and contributes to initiatives in all aspects promoting employee engagement
  • Approaches tasks and problem solving through collaborative efforts with stakeholders
  • Fosters positive relationships between staff and providers supporting a constructive and professional work environment
  • Manages members of the clinical, operations, and administration areas while adhering to best practices.
  • Assess staff and performance providing sound solutions and resolving problems.
  • Provides effective coaching, feedback and development action plans to health providers and staff.
  • Analyzes and supervises practice operations, processes, policies, and systems in conjunction with various staff members to create timely and efficient workflow throughout the practice.
  • Assures that all providers and staff members are adequately trained in all areas of practice operations.
  • Maintains contact and positive relationships with suppliers, insurance carriers, community leaders, extended team members, patients and other third parties.
  • Supports and promotes leadership development and the development of desired and/or needed skills for their roles.

o   Reviews production reports for performance standards and trends (productivity, service, patient satisfaction, etc.), with Leadership.

o   Assist in the strategic planning process and the development of strategic business plans.

• Operations
• • Direct Supervision of practice employees,
  • Ensures completion of staff evaluations; 90-day and annual.
  • Performs or participates in employee progressive disciplinary action using appropriate coaching/counseling methodology approved and supported by Human Resources
  • Responsible for or participates in the hiring and onboarding process for new hires to include timely completion of competency skills
  • Ensure employees understand and are incompliance with policies and procedures
  • Monitor personnel to ensure that employees are performing their assignments in a manner designed to maintain a high level of patient care and job efficiency
  • Coordinates the operational schedules to ensure practice is resourced to provide high quality and efficient care meeting provider and patient needs
  • Receives staff call-outs, obtains coverage, fills-in when possible, rearranges schedule when no other coverage is available
  • Promotes a clean and clutter free facility and coordinates maintenance issues, repairs, and safety/security needs with appropriate system resources
  • Oversees office and medical supply inventory including vaccines in compliance with monitoring of expired goods

• Quality/Service
• • Understands quality/service measures and goals relating to staff and provider performance in order to support remediation and improvement efforts
  • Assists with translating population health and quality program requirements into operational workflows and communication efforts to staff and providers in collaboration with quality department resources.
  • Participates in monitoring and collaborating with site personnel to insure all quality/service measures are achieved. 
  • Ensures patient care is delivered in a systematic approach to ensure continuity of care with emphasis on the patient centered medical neighborhoods and the importance of primary care
  • Assists in managing patient experience concerns, engages in customer service initiatives; monitors CG-CAPS metrics and addresses customer service opportunities for improvement
  • Collaborates to address daily operational issues and solve problems to comply with the delivery of quality patient care while maximizing staff productivity
  • Manages patient experience concerns, engages in customer service initiatives; monitors CG-CAPS metrics and addresses customer service opportunities for improvement
  • Maintains compliance with Federal and State regulations regarding affirmative action, safety, and patient care including OSHA/HIPAA.
  • Provides management support to clinical management/operations.
  • Seek innovative approaches to develop goals and plans for the practice in relation to the practice’s mission and vision, establishment of high reliable practices and professional practice which reflects evidence based care and an excellent patient experience.
  • Work closely with medical staff and other disciplines for the successful implementation of patient and organization objectives.

• Finance/Revenue Cycle
• • Works with CBO leadership to ensure practice level point of service collections/ charge entry processes are effective and efficient
  • Assist with billing/ collections opportunities as it relates to the cost of services and reimbursement
  • Participates and ensure compliance with coding and reimbursement audits
  • Monitor routine financial reports and identify areas for improvement including productivity and budget performance
  • Participates in financial data analytics with sound financial and operating controls in place.
  • Manages reporting on detailed criteria such as visits, charges, adjustments, collections, no show appointments, no-charge visits, and others as assigned.
  • Creates and monitors operational and capital budgets with Leadership while effectively evaluating monthly expenses.
  • Establishes processes, procedures, and methodologies which result in meeting or exceeding established practice goals and objectives and initiates cost reduction programs.
  • Works with revenue cycle leadership to ensure practice level point of service collections/ charge entry processes are effective and efficient.
  • Assist with billing/ collections opportunities as it relates to the cost of services and reimbursement by ensuring fee schedules will optimize revenue for the practice
  • Monitor revenue cycle reports regularly and actively problem solves all issues including AR, denials, payments
  • Ensure proper charge entry is completed in a timely manner per policy and reflects all services provided

• Other Duties as assigned      
• • Supports Leadership with day-to-day operations

Minimum Education, Training, and Experience Required

• Five years-experience of leadership/management with broad responsibility for supervision of staff.
• Bachelor’s degree in Healthcare Administration or Business Administration strongly preferred.
• Accomplished skills in personnel management, organizing, planning, exercising initiative, judgement, problem solving, decision making, development and maintaining effective relationships with providers, clinical and administrative staff, patients, and the public.

 Patient Contact*

If applicable, must demonstrate and maintain current knowledge and skills in providing appropriate care/contact for patients in the following age groups:

            ___      Neonate (0 thru 30 days)

            ___      Infant (31 thru 12 months)

            ___      Child (13 months thru 12 years)

            ___      Adolescent (13 years thru 17 years)

            ___      Adult (18 years thru 65 years)

            ___      Geriatric (66+ years)           

*Determined by Practice specialty.

If applicable, must demonstrate knowledge of the principles of growth and development over the life span and possess the ability to assess data reflective of the patient’s status.  Possess the ability to interpret the appropriate information needed to identify each patient’s requirements relative to his/her age-specific needs and to provide the care needed as described in the unit’s/department’s policies and procedures.

Physical Demands:

Sedentary – Light Work – Lifting up to 15 pounds on an infrequent basis (less than one lift every three minutes). While work is mostly done sitting, a certain amount of walking or standing is often necessary. 

Ergonomic Risk Factors:

Repetition: Repeating the same motion over and over again places stress on the muscles and tendons. The severity of risk depends on how often the action is repeated, the speed of the movement, the required force and muscle involved

Sitting at keyboard/terminal/control console 

Working Conditions:

Blood borne Pathogen Exposure Risk Category B – May have exposure to blood or body fluids, when performing tasks.

Reporting Relationship:

Director of Operations

Caring for you as you care for the CommUNITY
Frederick Health offers a comprehensive and affordable benefits package. Health, Dental and Vision insurance are offered the 1st of the month after 30 days of employment to all employees hired to work at least 20 hours per week and we offer multiple plans to best meet your and your family's needs. Life insurance, Short-Term Income Replacement and Long-Term Disability are employer paid for eligible employees. Frederick Health offers a robust Paid Time Off program for eligible employees. Our 403B retirement plan helps you save for your retirement and includes an employer match to eligible employees. All employees have access to free financial planning sessions. We also offer an educational assistance program to support your education goals as well as an employer paid Employee Assistance Program. 

Pay is based on experience, skills and education.   If position is part-time, salary will be pro-rated based on scheduled hours.  The pay range may also vary within the stated range based on specialty if applicable. Non-Exempt positions may have shift differential and/or Overtime paid, if applicable. 

Salary: $71,073.60 - $107,203.20