Practice Manager - SVH General Surgery

SUMMARY

As a Practice Manager, the individual will provide day to day operational leadership to the assigned practice/facility. They will ensure that the practice maintains a patient and customer focus designed to support delivery of the highest quality care. They will seek opportunities to grow the financial health and long-term sustainability of the practice.

ESSENTIAL DUTIES AND RESPONSIBILITES Includes but not limited to the following:

• Responsible for managing all aspects of the assigned practice/facility operation.
• Participates in the selection, training and supervision of non-physician clinic staff. This individual will also participate in performance evaluations, merit increases and disciplinary actions with the support from Cypress’ Corporate Office.
• Responsible for performing thorough financial analysis and cost-benefit analysis on all process improvement projects, capital equipment purchases, etc.
• Review and analyze clinical, financial and operating reports and make correlating decisions based on the data presented to ensure a sustainable and profitable operation.
• In collaboration with Cypress’ Billing & Collection Teams, the Practice Manager will monitor metrics and benchmarks are in acceptable ranges for the managed practice.
• Takes the lead on optimizing patient satisfaction and experience. Implements and monitors patient satisfaction survey tools and social media outlets (e.g. Yelp, Facebook and Google Reviews).

• Excellent communication, interpersonal, and organizational skills to serve as a trusted advisor to the client and leader to team members.
• In-depth knowledge of revenue cycle management, third party reimbursement, regulatory issues and compensation plan methodologies
• Technically savvy with Electronic Medical Records and Practice Management systems.
• Ability to work collaboratively and effectively with the practice lead physicians to drive organizational goals and deliver highest quality of care while maximizing practice performance.
• Creative, flexible and easily adapts to changing priorities.
• Energetic, takes initiative and able to work in a team environment as well as autonomously when needed.
• Exhibits a strong work ethic. This individual must be innovative, efficient and results focused.
• Other duties as required.

EDUCATION and/or EXPERIENCE

• Bachelor’s degree required. MBA or Master’s degree with a healthcare focus preferred.
• Certified Medical Practice Executive (CMPE) highly desirable.
• Minimum of 1 year of experience as a medical practice manager. The ideal candidate has worked in a practice of more than 5 physicians.
• Financial expertise in healthcare fiscal management.
• Valid Driver’s License.

PREFERRED

Bilingual English/Spanish

KNOWLEDGE: The jobholder must demonstrate current competencies applicable to the job position.

• Excellent customer service
• Problem resolution skills
• Critical thinking skills and ability to analyze datasets
• Effective verbal and writing skills
• Microsoft Office knowledge (Word, Excel, and Outlook)
• Demonstrates customer-focused interpersonal skills and interacts effectively with practitioners, the interdisciplinary healthcare team, community agencies, patients, and families who may have diverse opinions, values, and religious and cultural ideals.
• Demonstrates ability to work autonomously and be directly accountable for results
• Demonstrates flexibility
• Exhibits capability to influence and negotiate individual and group decision making
• Possesses skills to function effectively in a fluid, dynamic, and rapidly changing environment
• Displays proven ability to positively influence behavior and outcomes

SKILLS:

• Skill in appropriate assessment and assistance techniques.
• Skill in appropriate use of universal precautions, safe workplace and confidentiality methods.
• Skill in health information management by appropriately charting patient data.

ABILITIES:

• Ability to work effectively as a team member with physicians and other staff.
• Ability to react calmly and effectively in emergency situations.
• Ability to appropriately interact with patients, families, staff and others.
• Ability to flexibly respond to changing demands.
• Ability to plan, organize, prioritize and direct the work of others.
• Ability to communicate clearly and effectively in English, both verbally and in writing.

PROFESSIONAL REQUIREMENTS:

• Must have superior patient service attitude and skills. A CORE VALUES IS "PATIENT FIRST." High patient satisfaction is of critical importance and all employees must strive to achieve 100% patient satisfaction.
• Meets dress code standards; appearance is neat and clean. Personal hygiene and grooming meet appropriate standards for a medical office.
• Completes annual educational requirements.
• Maintains regulatory requirements.
• Maintains patient confidentiality at all times and understands HIPAA rules. Never inappropriately accesses confidential patient information (e.g., does not access medical or billing records for self, family member, friend or acquaintance).
• Observes OSHA and Cal-OSHA workplace safety rules. Familiar with the practice’s Illness & Injury Prevention Program (IIPP).
• Reports to work on time and as scheduled; completes work within designated time.
• Wears identification while on duty, uses computerized punch time system correctly.
• Attends staff meetings.
• Represents the organization in a positive and professional manner in the community.
• Complies with all organizational policies regarding ethical business practices.
• Communicates the mission, ethics and goals of the office.

CONDITION OF EMPLOYMENT:

Proof of identity and legal authority to work in the U.S. is a condition of employment. Cypress Healthcare Partners/Salinas Valley Health Clinics will not sponsor applicants for work visas.