Practice Office Supervisor

Position Summary:
Supports the Senior Office Manager in our Hematology/Oncology Practice in the overall administration and coordination of one or more practice locations, ensuring efficient daily operations and high-quality patient service.

Responsibilities:

• Assist with daily operations, including accounts payable/receivable, payroll, billing, budgeting, and staff support.
• Serve as backup to the Practice Office Manager and support departmental decisions and initiatives.
• Ensure adequate staffing and assist with staff training, coaching, and onboarding.
• Oversee front-office functions, including call management, scheduling, insurance verification, authorizations, and data entry (EPIC).
• Collect and manage patient demographic, financial, and insurance information.
• Perform appointment reconciliation and charge entry; coordinate with the Revenue Cycle team to support accurate billing, A/R management, and revenue goals.
• Maintain records, files, and compliance with organizational policies and regulatory requirements.
• Communicate updates, policy changes, and operational information to staff and providers.
• Participate in staff meetings and support special initiatives and performance improvement efforts.
• Provide culturally competent service and adhere to all organizational policies and procedures.
• Partner with senior leadership to meet Oncology Service Line annual goals within the scope of the Cancer Institute division.

Requirements:

• High school diploma or GED required; Associate’s degree in Healthcare or Business Administration required; Bachelor’s degree preferred.
• Minimum 5 years of administrative or clinic management experience.
• Proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint); knowledge of healthcare operations, budgeting, and personnel practices.
• Ability to work in a fast-paced, high-pressure environment.