Practice Representative – Ophthalmology Call Center

Job ID: 176321

Location: Boston, MA

Company: Sigma Inc.

Client: Beth Israel Deaconess Medical Center (BIDMC) – Ophthalmology Department

Job Type: 3-Month Contract

Work Arrangement: Onsite

Schedule: Monday–Friday, 8:30 AM–5:00 PM

Job Summary

Sigma Inc. is seeking a Practice Representative to join the Ophthalmology Department at Beth Israel Deaconess Medical Center (BIDMC) in Boston, MA. This onsite opportunity is ideal for an experienced healthcare customer service professional with hands-on Epic experience, patient appointment scheduling, and call center support.

The Practice Representative will handle incoming patient calls, assist with appointment scheduling, and provide professional, compassionate customer service to patients seeking Ophthalmology and Optometry services.

Key Responsibilities

• Answer incoming patient calls and assist with appointment requests for Ophthalmology and Optometry clinics.
• Schedule, reschedule, and coordinate patient appointments accurately using Epic.
• Provide excellent customer service and respond to patient questions professionally.
• Verify and document patient information according to established procedures.
• Communicate appointment details and relevant instructions clearly to patients.
• Maintain accurate records and ensure efficient call handling.
• Collaborate with clinical and administrative teams to support patient access and clinic operations.
• Follow department policies, scheduling protocols, and patient confidentiality requirements.

Required Qualifications

• Epic experience is required.
• Previous experience in a healthcare call center, patient access, medical scheduling, or practice representative role.
• Hands-on experience scheduling patient appointments.
• Excellent customer service and verbal communication skills.
• Strong organizational skills and attention to detail.
• Ability to work onsite in Boston, MA, Monday–Friday, 8:30 AM–5:00 PM.
• Candidates must have been separated from BILH (Beth Israel Lahey Health) for at least 6 months to be eligible for consideration.

Preferred Experience

• Ophthalmology or Optometry scheduling experience.
• Experience handling high-volume incoming patient calls.
• Familiarity with Epic scheduling workflows.
• Experience in a hospital or outpatient medical practice environment.