Practice Support Assistant II at UnitedHealth Group
Skip to main content
The UnitedHealth Group Careers website will be undergoing planned maintenance. There will be downtime on Friday March 27th 500 PM Central - Saturday March 28th 500 PM Central.
Blogs
Job seeker resources Login Bookmarked jobs 0
Career areas
Life here
Join our talent community
Search jobs
Clinical ›Corporate and business operations ›Customer and support services ›Early careers›Sales and account management ›Technology and data›Physicians›Advanced practice clinicians›Pharmacy›Behavioral health›Nursing›Medical coding›Clinical support›U.S. ›Ireland & UK ›India ›Philippines ›Culture of Belonging›Employee Benefits›Blog
Job seeker resources Login Bookmarked jobs 0
Career areas
Clinical Physicians Advanced practice clinicians Pharmacy Behavioral health Nursing Medical coding Clinical support
Corporate and business operations Administrative support Consulting Finance and business analytics Legal and compliance Marketing and communications People team Project management
Customer and support services Billing Claims Customer Service Data entry Early careers
Sales and account management Account management Sales Sales management
Technology and data Artificial intelligence Architecture Business systems analysis Data analytics Data engineering Data science Network infrastructure Product management & development Security and risk Software engineering
Life here
U.S. Culture of Belonging Employee Benefits Military Fellowship Program
Ireland & UK Culture of Belonging Employee Benefits
India Culture of Belonging Employee Benefits
Philippines Culture of Belonging Employee Benefits
Join our talent community
Open search form
Keyword or job number
Location
Go Explore remote jobs
Pursue your passion and potential
Practice Support Assistant II
Dedham Massachusetts
Apply
Internal apply
Bookmark job
Jump to
Our values
Job description
Benefits
Testimonial
Awards & recognitions
Related content
Caring. Connecting. Growing together. With these values to guide us our people are committed to making a meaningful difference in the lives of those we are honored to serve. Integrity Compassion Inclusion Relationships Innovation Performance
Practice Support Assistant II
Requisition number 2347918
Job category Healthcare Delivery
Primary location Dedham MA
Date posted 04142026
Overtime status Non-exempt
Travel No
Share this job Facebook X LinkedIn Email
Optum is a global organization that delivers care aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care pharmacy benefits data and resources they need to feel their best.
Here you will find a culture guided by inclusion talented peers comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale.
Join us to start Caring. Connecting. Growing together.
Position in this function performs advanced Practice Support Assistant II duties with a high level of autonomy and competency. Serves as a key member of the medical team delivering excellent customer service and supporting solid patient-clinician relationships. In addition to core responsibilities handles significant higher-level administrative tasks which vary by department.
Position Details
Location 1 Lyons St Dedham MA
Department OBGYNS
Schedule Full time 40 hours week. Monday through Friday will be working an 8-hr shift between the hours of 800AM - 500PM
Will be required to travel to Dedham Wellesley Norwood and Chestnut Hill sites to provide coverage if needed
Primary Responsibilities
Serve as a role model and mentor for support staff assist with onboarding and training
Manage complex scheduling tasks including appointment booking template adjustments and patient outreach
Ensure accurate data collection and reporting handle follow-up activities and referral tracking
Deliver exceptional customer service resolving escalated issues and supporting patient satisfaction
Oversee waiting room operations verify patient information and assist with check-in check-out processes
Complete and process FMLA forms and other documentation
Collaborate with supervisors on coverage and workflow lead huddles as needed
Participate in quality improvement initiatives and special projects
Will be required to float to 4 other practices in the area when needed to provide coverage all sites are approx. a 10-minute drive from home site
What are the reasons to consider working for UnitedHealth Group
Put it all together - competitive base pay a full and comprehensive benefit program performance rewards and a management team who demonstrates their commitment to your success. Some of our offerings include
Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
Medical Plan options along with participation in a Health Spending Account or a Health Saving account
Dental Vision Life & AD&D Insurance along with Short-term disability and Long-Term Disability coverage
401k Savings Plan Employee Stock Purchase Plan
Education Reimbursement
Employee Discounts
Employee Assistance Program
Employee Referral Bonus Program
Voluntary Benefits pet insurance legal insurance LTC Insurance etc.
Youll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications
High School Diploma
UnitedHealth Group is a health care and well-being company that’s dedicated to improving the health outcomes of millions worldwide. We are comprised of two distinct and complementary businesses, UnitedHealthcare and Optum, working to build a better health system for all. Here, your contributions matter as they will help transform health care for years to come. Make an impact with a diverse team that shares your passion for helping others.
What we do
Gain insights on how we work to help people live healthier lives and help make the health system work better for everyone by watching this video.
https://www.youtube.com/watch?v=5PbNyi2IDkY
Caring. Connecting. Growing together.
Being a part of UnitedHealth Group means working to improve health outcomes for everyone, including yourself. Here is how:
• Caring. Your total health and well-being are important to us. Whatever matters most to you — we have resources to help you be your best at work and at home. The benefits range from free Peloton courses to financial counseling. Learn more about what we offer.
• Connecting. We recognize our collective power to make an impact across our communities because we believe the health of any society is measured by the overall health of its people. Learn more about our culture.
• Growing together. UnitedHealth Group is full of inspiring career stories, and we offer a lifetime of opportunities. Discover all the ways you can learn, grow and develop.