Practice Support Assistant II at UnitedHealth Group
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Practice Support Assistant II
Medford Massachusetts
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Caring. Connecting. Growing together.
With these values to guide us our people are committed to making a meaningful difference in the lives of those we are honored to serve.
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Practice Support Assistant II
Requisition number 2351486
Job category Healthcare Delivery
Primary location Medford MA
Date posted 04142026
Overtime status Non-exempt
Travel No
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Optum is a global organization that delivers care aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care pharmacy benefits data and resources they need to feel their best.
Here you will find a culture guided by inclusion talented peers comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale.
Join us to start
Caring. Connecting. Growing together.
Explore opportunities at Atrius Healthpart of the Optum family of businesses. Were an innovative health care leader and multi-specialty group practice delivering an effective connected system of care for adult and pediatric patients at 28 practice locations in eastern Massachusetts. Our entire team of providers physicians APNPs and ancillary clinicians works collaboratively with a value-based philosophy within our group practice as well as with hospitals rehab and nursing facilities. Be part of our vision to transform care and improve lives by building trust understanding and shared decision-making with every patient. Join us and discover the meaning behindCaring. Connecting. Growing together.
Positions in this function perform advancedPractice Support Assistant IIduties with a high level of autonomy and competency. Serves as a key member of the medical team delivering excellent customer service and supporting strong patient-clinician relationships. In addition to core responsibilities handles administrative tasks which vary by department.
Schedule
Monday - Friday 830am - 5pm
Location
26 City Hall Mall Medford MA 02155
Primary Responsibilities
Manage complex scheduling tasks including appointment booking and patient outreach
Ensure accurate data collection and reporting handle follow-up activities and referral tracking
Deliver exceptional customer service resolving escalated issues and supporting patient satisfaction
Oversee waiting room operations verify patient information and assist with check-incheck-out processes
Complete and process forms prior authorizations prescription renewals and other documentation
Collaborate with supervisors on coverage and workflow
Participate in quality improvement initiatives and special projects
Serve as a role model and mentor for support staff assist with onboarding and training
What are the reasons to consider working for UnitedHealth Group
Put it all together - competitive base pay a full and comprehensive benefit program performance rewards and a management team who demonstrates their commitment to your success. Some of our offerings include
Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
Medical Plan options along with participation in a Health Spending Account or a Health Saving account
Dental Vision Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
401k Savings Plan Employee Stock Purchase Plan
Education Reimbursement
Employee Discounts
Employee Assistance Program
Employee Referral Bonus Program
Voluntary Benefits pet insurance legal insurance LTC Insurance etc.
Youll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications
High School Diploma
UnitedHealth Group is a health care and well-being company that’s dedicated to improving the health outcomes of millions worldwide. We are comprised of two distinct and complementary businesses, UnitedHealthcare and Optum, working to build a better health system for all. Here, your contributions matter as they will help transform health care for years to come. Make an impact with a diverse team that shares your passion for helping others.
What we do
Gain insights on how we work to help people live healthier lives and help make the health system work better for everyone by watching this video.
https://www.youtube.com/watch?v=5PbNyi2IDkY
Caring. Connecting. Growing together.
Being a part of UnitedHealth Group means working to improve health outcomes for everyone, including yourself. Here is how:
• Caring. Your total health and well-being are important to us. Whatever matters most to you — we have resources to help you be your best at work and at home. The benefits range from free Peloton courses to financial counseling. Learn more about what we offer.
• Connecting. We recognize our collective power to make an impact across our communities because we believe the health of any society is measured by the overall health of its people. Learn more about our culture.
• Growing together. UnitedHealth Group is full of inspiring career stories, and we offer a lifetime of opportunities. Discover all the ways you can learn, grow and develop.