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Practice Support Supervisor (Santa Barbara Care Center)

CenterWell Senior Primary Care

The Villages, FL

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JOB DETAILS
JOB TYPE
Full-time
SKILLS
Affirmative Action, American Health Care Association (AHCA), Behavioral Health, Billing, Calendar Management, Charter Schools, Coaching, Customer Service Management, Data Collection, Healthcare, Healthcare Administration, Healthcare Providers, Healthcare Quality, High School Diploma, Home Care, Hospice Care, Identify Issues, Insurance, Leadership, Life Insurance, Nursing, Onboarding, Operational Audit, Operational Support, Operations Management, Patient Follow-up, Performance Analysis, Performance Reviews, Pharmacy, Preventive Medicine, Primary Care, Problem Solving Skills, Process Improvement, Reconciliation, Rehabilitation Act, Requirements Validation/Verification, Retail, Training/Teaching
LOCATION
The Villages, FL
POSTED
9 days ago
Become a part of our caring community


As a Practice Support Supervisor, you will be responsible for hiring, training and monitoring administrative needs. You will help maximize efficiency within an organization, increase the organization’s productivity, and ensure the production and delivery of high-quality service that suit patients’ needs. You will ensure that day-to-day operation in the organization supports and helps to achieve that organization’s unique goals.



Location: CenterWell Senior Primary Care office address: 1575 Santa Barbara Blvd, The Villages, FL 32159

Practice Support Supervisor Role Overview:
    • Accountable for operations by analyzing and reviewing procedures/practices
    • Provides supervision of Practice Support operations
    • Responsible for hiring and on-boarding of newly hire Practice Support staff
    • Performs employee coaching as needed, completes annual performance evaluations for staff
    • Trainer for all practice support procedures to staff
    • Collaborates with various departments to assist with training, workflow implementation and process improvement
    • Data collection
    • Follow-up calls to patients, reporting feedback to leadership
    • Patient volume tracking to ensure proper coverage
    • Reports on staff Radix usage
    • Collaborates with billing to help identify and resolve issues related to billing
    • Monitors appointment scheduling and communicates changes to all necessary departments
    • Monitors provider schedules, patient appointments and patient flow
    • Meets with leadership to discuss any schedule improvements for Practice Support staff to streamline the scheduling process
    • Monitors Check-In & Check-Out.
    • Handling day-to-day operations to ensure patient satisfaction
    • Practice Support Supervisor will communicate regularly with care center leadership to address concerns, questions, and review the performance of their departments
    • Works closely with the Care Center Manager, Clinical Supervisor, and Medical Director
    • Monitors completion of daily close to ensure accurate collection and filing
    • Oversee deposits and reconciliation of cash bags regularly
    • In collaboration with Care Center Manager, manage patient panel report to ensure accuracy of panel and insurance PCP assignment.

Use your skills to make an impact


Additional Information
Required
  • High school diploma or equivalent
  •  One to three years of management experience
  • Bachelor’s degree in healthcare administration may be substituted for experience
Preferred
  • Two years of experience in a healthcare organization
     
  • CMPE or FACMPE certification

Practice Support Supervisor Working hours:
Monday to Friday
Scheduled 40 hours per week

**WORKING AT THIS SITE ALLOWS ELIGIBILITY FOR THE CHARTER SCHOOL PROGRAM**

** PLEASE MAKE SURE YOU ATTACH YOUR RESUME TO YOUR APPLICATION (PDF or Word format) **

Benefits
CenterWell offers a variety of benefits to promote the best health and well-being of our employees and their families. We design competitive and flexible packages to give our employees a sense of financial security—both today and in the future, including:


Blue Cross and Blue Shield Health benefits:
  • Dental and vision benefits
  • Matching Health Savings Account (HSA)
  • Life insurance and short-term & long-term disability
  • Paid time off, holidays, and jury duty pay
  • 401(k) retirement savings plan with employer match
  • And much more


Scheduled Weekly Hours
40

Salary is commensurate with experience.

Note: A background screening will be required for candidates hired. For more information about the Background Screening Clearinghouse managed by the Agency for Health Care Administration (AHCA), go to https://info.flclearinghouse.com/


About Us


About CenterWell Senior Primary Care: CenterWell Senior Primary Care provides proactive, preventive care to seniors, including wellness visits, physical exams, chronic condition management, screenings, minor injury treatment and more. Our unique care model focuses on personalized experiences, taking time to listen, learn and address the factors that impact patient well-being. Our integrated care teams, which include physicians, nurses, behavioral health specialists and more, spend up to 50 percent more time with patients, providing compassionate, personalized care that brings better health outcomes. We go beyond physical health by also addressing other factors that can impact a patient’s well-being.

About CenterWell, a Humana company: CenterWell is a leading healthcare services business focused on creating integrated and differentiated experiences that put our patients at the center of everything we do. The result is high-quality healthcare that is accessible, comprehensive and, most of all, personalized. As the largest provider of senior-focused primary care, a leading provider of home healthcare and a leading integrated home delivery, specialty, hospice and retail pharmacy, CenterWell is focused on whole health and addressing the physical, emotional and social wellness of our patients. CenterWell is part of Humana Inc. (NYSE: HUM). Learn more about what we offer at CenterWell.com.
​
Equal Opportunity Employer
It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

Request an Accommodation
If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact 

ada@humana.com

 for assistance.

Employment Fraud Notice
Humana will never ask a candidate for money for work equipment and network access or request access to personal accounts during the application process.  Learn more about identifying and preventing employment fraud or report a suspected employment fraud case.

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Review how we collect and use applicant information in our Applicant Privacy Policy.


 

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CenterWell Senior Primary Care

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