Practice Transformation Coach

Description

• Put Patients First
• Empower Entrepreneurial Provider and Care Teams
• Operate with Integrity & Excellence
• Be Innovative
• Work As One Team

What You'll Do

• Serve as a strategic advisor to provider practices, assessing clinical, operational, and financial performance and identifying opportunities for improvement 
• Exercise independent judgment in prioritizing practice engagements and determining the most effective intervention strategies based on performance data and business impact 
• Develop and lead execution of customized transformation plans to improve quality metrics, operational workflows, and financial outcomes 

• Lead the design and implementation of workflow redesign initiatives, including EHR optimization, clinical documentation, and billing practices 
• Diagnose root causes of quality and financial underperformance and develop targeted, data-driven solutions 
• Provide guidance to providers and care teams to support adoption of optimized workflows and sustainable operational improvements 

• Analyze and interpret complex performance data, including HEDIS, pay-for-performance metrics, and medical cost trends, to inform strategic recommendations 
• Translate data insights into actionable performance improvement strategies tailored to individual practices and market needs 
• Monitor progress against established goals and adjust strategies as needed to ensure performance targets are achieved 

• Partner with internal stakeholders across Market Operations, Quality, and Population Health to ensure alignment on performance improvement initiatives 
• Influence provider and practice-level decision-making through data-driven insights, education, and consultative engagement 
• Serve as a key liaison between provider practices and organizational leadership to escalate risks, share insights, and drive alignment 

• Identify trends and systemic opportunities across practices to inform broader market-level or enterprise performance strategies 
• Contribute to the development of best practices, tools, and frameworks that enhance practice transformation efforts across the network 
• Support special projects and strategic initiatives aligned with value-based care performance goals 

Qualifications

• Bachelor’s degree in nursing, healthcare administration, business, public health, or related field, or equivalent combination of education and progressively responsible experience 
• Equivalent combination of education and progressively responsible experience may be considered  
• 3+ years of analysis or provider/medical operations experience, preferably in the healthcare or managed care industry 
• Experience in value-based care, practice transformation, or quality improvement initiatives preferred 
• Demonstrated experience analyzing performance data and developing actionable, data-driven strategies 
• Experience working directly with provider groups, physicians, or clinical teams preferred
• License/Certifications (if applicable): Licensed Vocational Nurse (LVN), Registered Nurse (RN), Certified Professional Coder (CPC) license preferred, Certified Professional in Healthcare Quality (CPHQ), Master of Health Administration (MHA), Master of Public Health (MPH), Project Management Professional (PMP), or Lean/Six Sigma (Green or Black Belt) certification preferred 
• Demonstrated ability to exercise independent judgment and discretion in evaluating performance data and recommending business-critical solutions 
• Strong understanding of value-based care models, population health, and healthcare quality improvement methodologies 
• Advanced analytical skills with the ability to interpret complex datasets and translate findings into actionable strategies 
• Strong business and financial acumen, including understanding of quality metrics, cost drivers, and performance incentives 
• Ability to influence provider behavior and drive change through consultative and relationship-based approaches 
• Excellent communication and presentation skills, with the ability to engage physicians, care teams, and leadership 
• Strong project management skills with the ability to manage multiple high-impact initiatives simultaneously 
• Proficiency in EHR systems and healthcare data tools 
• Ability to work independently in a dynamic, fast-paced environment 

Environmental Job Requirements and Working Conditions

• This role operates in a hybrid, field-based environment supporting provider practices across the Maryland and Northern Virginia (DMV) region. The Practice Transformation Coach is expected to independently plan and prioritize onsite engagements with physician practices, care teams, and provider organizations to drive clinical and operational performance improvement. The position requires regular local travel (approximately 50–70%) within the assigned region to conduct onsite assessments, facilitate workflow redesign, and support implementation of value-based care initiatives. Travel is primarily regional and may involve driving to multiple practice locations within a given week. When not in the field, the role supports remote work activities, including performance data analysis, development of improvement strategies, preparation of reports, and virtual collaboration with internal stakeholders and provider partners. The Company reserves the right to modify the work arrangement, including travel expectations or transitioning the role to a more onsite-based structure, based on business needs and operational priorities. Disclaimer: This job description is intended to describe the general nature and level of work performed. It is not intended to be an exhaustive list of all responsibilities, duties, or qualifications required. Responsibilities may change based on business needs and organizational priorities.
• The national target pay range for this role is $80,000 - $90,000. Actual compensation will be determined based on geographic location (current or future), experience, and other job-related factors.