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Client Services Jobs in Miami, FL

PRE- ENROLLMENT SUPPORT COORDINATOR

STATE OF FLORIDA

Miami, FL

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JOB DETAILS
SALARY
$34,760–$38,264 Per Year
SKILLS
Americans with Disabilities Act (ADA), Best Practices, Billing, Career Counseling, Case Management, Communication Skills, Community Support, Consulting, Customer Support/Service, Develop and Maintain Customers, Developmental Disabilities, Documentation, Driver's License, Employee Benefits, English Language, Establish Priorities, Federal Bureau of Investigation (FBI), Federal Laws and Regulations, Flexible Spending Accounts, High School Diploma, Law Enforcement, Legal, Microsoft Office, Multilingual, Multitasking, Operations Processes, Organizational Skills, People Management, Performics, Problem Solving Skills, Retirement Funds, Retirement Plan, Service Delivery, Spanish Language, Special Needs, Support Documentation, Team Player, Technical Support, Tuition Fees, Work From Home
LOCATION
Miami, FL
POSTED
Today

Requisition No: 869066

Agency: Agency for Persons with Disabilities

Working Title: PRE- ENROLLMENT SUPPORT COORDINATOR - 67016208

Pay Plan: Career Service

Position Number: 67016208

Salary: $34,760.00 to $38,264.00 Annually

Posting Closing Date:07/05/2026

Total Compensation Estimator Tool

AGENCY FOR PERSONS WITH DISABILITIES

POSITION: HUMAN SERVICE PROGRAM SPECIALIST - Career Service

WORKING TITLE: PRE-ENROLLMENT SUPPORT COORDINATOR

POSITION NUMBER: 67016208

OPEN COMPETITIVE OPPORTUNITY

This posting may close before the posted closing date.

CANDIDATE POOL: Future vacancies may be filled from this advertisement for a period of up to six months.

This position is not a Telework position and is required to report to the APD office in the area it serves.

The Benefits of Working for the State of Florida

Working for the State of Florida is more than a paycheck. The State's total compensation package for eligible employees features a highly competitive set of employee benefits, including:

  • Annual and Sick Leave benefits.
  • Nine paid holidays and one Personal Holiday each year.
  • State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options.
  • Retirement plan options, including employer contributions (For more information, please click www.myfrs.com).
  • Flexible Spending Accounts.
  • Tuition waivers.
  • And more! For a more complete list of benefits, visit www.mybenefits.myflorida.com.
  • Paid Maternity and Parental Leave.
The Agency seeks team members who demonstrate the qualities of being humble, hungry, and smart and lead others to embody the same. This entails lacking excessive ego, sharing credit, being self-motivated, and exercising good judgment and intuition regarding the subtleties of group dynamics.

This position with APD will serve staff and management across the Agency. Your work will impact the workplace culture, our community, and the population we serve as we continuously strive to achieve the Agency's mission.

*Responses to the qualifying questions are required and must be verifiable based on your submitted application, and "see resume" will not be considered an acceptable response.

SALARY RANGE

$34,760.00 - $38,264.00 Annually $1,336.92 - $1,471.69 Bi-weekly

Position Summary

This is a responsible professional position which provides support coordination to consumers with special needs, resulting from a developmental disability. Employees in this position maintain orderly client central records in the APD iConnect system, independently perform complex and detailed reviews of multiple documents, and complete multiple tasks related to the Pre-Enrollment Workstream often under tight timeframes and with limited supervision.

The Work You Will Do

Track and coordinate the Crisis Waiver Enrollment (CWE) requests, update the client's record in APD iConnect including the Crisis Identification Tool, Programs, Divisions, and Notes Tabs as needed, work with families and agencies to obtain missing supporting documentation when processing CWE requests, provide technical assistance to consumers and their legal representatives regarding the CWE review process, identify immediate local, state and community resources to help alleviate the immediate critical needs of the consumer and their families while the CWE review process is underway, and issue the appropriate written notices of crisis denial or approval upon completion of the CWE process.

Facilitate the iBudget waiver enrollment process for Pre-Enrollment clients who have been approved to enroll on the waiver, complete the closure procedures for clients that meet the closure requirements following existing rules and operating procedures, and update and maintain the assigned clients' central records in APD iConnect in accordance with the iConnect Case Management Manual.

Create and update the short form support plan upon the client's initial placement in Pre-Enrollment and the Annual Status Review Form annually thereafter. Consult with individuals and families to identify resources as well as finding and gaining access to natural supports and community resources. Advocate on behalf of the assigned PreEnrollment clients and their families. Document contacts and case management activities in the client's record in APD iConnect. Conduct disaster planning and quarterly review activities for Pre-Enrollment clients in Supported Living. Document ongoing progress notes in APD iConnect to explain coordination activities in support plan development, implementation, use of natural supports and justification of expenditures.

Coordinate and monitor the delivery of APD funded supports and services through the Individual and Family Supports (IFS) program to ensure appropriate delivery of the service and the extent to which the services meet the individuals' needs and expectations. Ensure IFS invoices are authorized and prepared within 5 working days of bills received or services approved, using systems and/or other technology for payment and in compliance with the mandatory requirements in Section 215.422, Florida Statutes and Chapter 3A-20, Federal Administration Code.

Complete other duties and projects as assigned.

Minimum Qualifications
  • High school Diploma or its equivalent.
  • Must have valid Driver's License or other efficient means of transportation to travel for work purposes.
  • Must have knowledge and at least two years professional work experience with Developmental Disabilities or Mental Illness, or the principles and practices of one of the allied health field principles or one of the rehabilitative sciences.
  • Must have case management experience.
  • Must have customer service experience.
  • Preference will be given to candidates who are fully bilingual (English & Spanish speaker).

Knowledge, Skills, And Abilities

Knowledge of:
  • Using databases, electronic files, and Microsoft Office Programs.
  • At least two years professional work experience with Developmental Disabilities or Mental Illness, or the principles and practices of one of the allied health field principles or one of the rehabilitative sciences.
  • Case management best practices.
Ability to:
  • Plan, organize and coordinate work assignments.
  • Actively listen to others.
  • Communicate effectively verbally and in writing with clients and other agencies.
  • Establish and maintain effective working relationships with others.
  • Solve problems and make decisions.
  • Manage a complex case load.
  • Represent the programs, policies, and procedures in an assertive and professional manner. Ability to work independently and as part of a team.
  • Travel for work purposes.
  • Prioritize and schedule work efficiently, determine work priorities and ensure completion of work assignments.
  • Multi-task and work under pressure.

Demonstrate Skills in:
  • Case management.
  • Excellent customer service.

Additional Information

Profile Completion

To qualify for this position, applicants must complete all fields in the Candidate Profile, including their work history with the month and year.

Resumes and other documentation can be attached to provide additional information but will not replace the required completed Candidate Profile.

Retiree Notice

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be suspended or voided, and you will be required to repay all benefits received depending upon your retirement date.

Direct Deposit Program

As a condition of employment, a person appointed to a position in the State Personnel System is required to participate in the Direct Deposit Program. Rather than receiving a paper paycheck, your funds will be deposited directly into your account at your financial institution. This will be accomplished by Electronic Funds Transfer. Banks, savings and loan associations, and credit unions are eligible to accept such deposits. Retirement funds are also required to be in the Direct Deposit Program.

Background Screening Requirement

It is the policy of the Florida Agency for Persons with Disabilities that applicants for employment undergo Level 2 employment screening in accordance with the requirements of Chapter 435, Florida Statutes, as a condition of employment or being permitted to serve as a volunteer.

No applicant for a designated position will be employed or permitted to volunteer until the Level 2 screening results are received, reviewed, and approved by the Agency.
Level 2 background screening shall include, but not be limited to, fingerprinting for Statewide criminal and juvenile records checks through the Florida Department of Law Enforcement and Federal criminal records checks through the Federal Bureau of Investigation and may include local criminal records checks through local law enforcement agencies.

Pursuant to S. 110.1127(1), Florida Statutes, this position requires a background investigation, including fingerprinting.

APD only hires U.S. citizens and those lawfully authorized to work in the U.S. APD participates in the U.S. government's employment eligibility verification program (E-Verify), which electronically confirms an employee's eligibility to work in the U.S. after completing the employment eligibility verification form (I-9).

All applicants should complete the online application process. If you need assistance applying for this position, please call the People First service center at 1-877-562-7287.

Responses to the qualifying questions are required to be considered for this position. Answers to the qualifying questions must be verifiable based on your submitted application.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS' PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans' Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans' Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans' Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement.

Location:

About the Company

S

STATE OF FLORIDA

The Mission of the Department of Children and Families is to improve the economic and social well-being of Wisconsin’s children, youth and families. The Department is committed to protecting children and youth, strengthening families, and supporting communities.

Our five overarching goals are:

  1. Children are nurtured, safe and engaged
     
  2. Enhance prevention and early intervention efforts throughout Wisconsin
     
  3. Families will have access to quality early care and education
     
  4. Parents will secure and maintain meaningful jobs
     
  5. Fathers will be more engaged in the lives of their children
COMPANY SIZE
500 to 999 employees
INDUSTRY
Government and Military
WEBSITE
https://dcf.wisconsin.gov/

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