Pre-Litigation Legal Case Manager – Tennessee

Location: Tennessee | Fully Remote
Employment Type: Full-Time

ARC Group is recruiting for our client, a growing personal injury law firm seeking experienced Pre-Litigation Legal Case Managers to join its team. This is a fully remote opportunity for candidates located in Tennessee who have experience managing personal injury cases through the pre-litigation process.

The Legal Case Manager will play a key role in managing client relationships and moving personal injury cases forward from the initial stages through settlement. The ideal candidate is organized, compassionate, detail-oriented, and comfortable managing a high-volume caseload in a fast-paced environment.

What You Will Do

• Manage personal injury cases throughout the pre-litigation process, serving as a primary point of contact for clients.
• Build strong relationships with clients and provide consistent communication, guidance, and support throughout their case.
• Help clients navigate the medical treatment and claims process while ensuring appropriate documentation is collected.
• Coordinate with attorneys, clients, medical providers, insurance companies, and other parties involved in each case.
• Request, review, organize, and summarize medical records and medical bills.
• Track case deadlines, treatment, documentation, insurance information, and other important case developments.
• Prepare demand packages and supporting documentation for settlement negotiations.
• Help move cases forward efficiently and identify issues that may impact the value or resolution of a claim.
• Maintain accurate and up-to-date case files and documentation.
• Manage a high-volume caseload while maintaining a high level of accuracy and client service.
• Use case management technology and other tools to efficiently manage workflow and case information.
• Communicate regularly with clients to ensure they understand the status of their case and next steps.
• Work collaboratively with attorneys and other members of the legal team while independently managing assigned responsibilities.

What You Bring

Required

• 2+ years of experience handling Personal Injury pre-litigation cases in Tennessee.
• Strong knowledge of the personal injury claims and pre-litigation process.
• Experience requesting, reviewing, and summarizing medical records and medical bills.
• Strong organizational skills and exceptional attention to detail.
• Ability to manage a high-volume caseload in a fast-paced environment.
• Excellent written and verbal communication skills.
• Strong client-service and relationship-management skills.
• Ability to prioritize competing tasks, meet deadlines, and work independently.
• Ability to work effectively in a fully remote environment.

Preferred

• Bachelor's degree or Paralegal Certificate.
• Experience working in a high-volume or rapidly growing personal injury law firm.
• Familiarity with insurance claims and settlement procedures.
• Experience preparing demand packages.
• Experience with case management platforms such as Filevine, Clio, SmartAdvocate, or similar systems.
• Comfortable adapting to evolving processes, systems, and technology.

What Makes Someone Successful in This Role

The ideal candidate takes ownership of their work, communicates effectively, and genuinely cares about helping clients through a difficult period in their lives.

Successful candidates will be:

• Accountable: Takes ownership of assigned cases and follows through on commitments.
• Organized: Keeps case information, deadlines, documentation, and communications accurate and up to date.
• Client-Focused: Provides compassionate, professional, and responsive service.
• Detail-Oriented: Understands that small details can have a significant impact on a personal injury case.
• Adaptable: Comfortable working in a growing organization where processes and priorities may evolve.
• Driven: Works with urgency and takes initiative to keep cases moving forward.
• Collaborative: Works effectively with attorneys, case managers, and other members of the legal team.

What We Offer

• Fully Remote – Work from anywhere in Tennessee
• Competitive salary based on experience
• Performance-based bonus opportunity
• Medical, dental, and vision insurance
• 401(k) with company match
• HSA
• Life insurance
• Disability coverage
• Paid time off
• Parental leave

ARC Group is an equal opportunity employer.

If you are an experienced Personal Injury Legal Case Manager with Tennessee pre-litigation experience and are looking for a fully remote opportunity with a growing organization, ARC Group would like to hear from you.

Please apply below or reach out directly to our dedicated recruiter, D.A. Longhi, at dlonghi@arcgonline.com.