Pre-Litigation Manager - Houston, TX A growing legal organization is seeking an experienced Pre-Litigation Operations Leader to oversee daily business functions, drive performance, and improve efficiency across a high-volume personal injury practice. This role is responsible for aligning people, processes, and systems to support strong case outcomes and a consistent client experience. Responsibility
Operations & Leadership
Direct daily operations across intake, case management, and administrative support functions
Develop, implement, and refine workflows to enhance efficiency and case progression
Promote accountability and performance standards across all levels of staff
Partner with executive leadership on operational strategy and continuous improvement initiatives
Ensure a consistent, high-quality client experience
Team Management
Oversee hiring, onboarding, training, and performance management processes
Coach and develop team members and leaders to achieve performance goals
Establish and enforce KPIs and operational benchmarks
Address performance concerns and foster a professional, results-driven work environment
Case Management, Process Oversight
Monitor the lifecycle of pre-litigation cases from intake through resolution
Identify inefficiencies or delays and implement solutions to improve workflow
Collaborate with attorneys and case staff to enhance documentation and case handling practices
Support processes that contribute to favorable outcomes and client satisfaction
Case management cycle: demands, establishing liability, coordinating with insurances, gathering evidence, settlement, medical records, medical treatment coordination, assisting with negotiations
Financial & Administrative Management
Assist in managing operational budgets and optimizing staffing resources
Partner with accounting to ensure effective billing and expense management processes
Identify opportunities to improve profitability through operational efficiencies
Systems & Technology
Oversee utilization and compliance of case management platforms
Recommend and support implementation of tools to improve operational performance
Ensure adherence to standardized processes within internal systems
Creating and reading reports using File Vine
Qualifications
Required
35+ years of leadership or senior level experience within pre-litigation personal injury case management
Strong understanding and experience in pre-litigation case management
Demonstrated experience managing teams in a professional services setting
Strong leadership, coaching, and performance management skills
Excellent communication, organization, and problem-solving abilities
Ability to thrive in a fast-paced, high-volume environment
Experience driving process improvements and operational efficiency
Preferred
Experience overseeing intake, case management, or paralegal teams
Familiarity with case management systems such as Filevine, Clio, or Litify
Background or experience in personal or team KPI tracking and performance analytics
Experience leading multiple departments or functions
Bilingual (English/Spanish) preferred
HOUAC49
Numbers & Facts
Location
Houston, TX
Skills
Accountingunmatched
Administrative Managementunmatched
Administrative Skillsunmatched
Benchmarkingunmatched
Billingunmatched
Budget Managementunmatched
Case Managementunmatched
Coachingunmatched
Communication Skillsunmatched
Continuous Improvementunmatched
Customer Experienceunmatched
Customer Satisfactionunmatched
Documentationunmatched
English Languageunmatched
Expense Managementunmatched
Financial Administrationunmatched
Leadershipunmatched
Legalunmatched
Litigationunmatched
Maintain Complianceunmatched
Medical Recordsunmatched
Medical Treatmentunmatched
Multilingualunmatched
Negotiation Skillsunmatched
Onboardingunmatched
Operational Improvementunmatched
Operational Strategyunmatched
Operationsunmatched
Operations Managementunmatched
Paralegalunmatched
Performance Analysisunmatched
Performance Managementunmatched
Performance Metricsunmatched
Personal Injuryunmatched
Problem Solving Skillsunmatched
Process Improvementunmatched
Process Managementunmatched
Professional Servicesunmatched
Profit & Lossunmatched
Reimbursementunmatched
Spanish Languageunmatched
Team Lead/Managerunmatched
Utilization Managementunmatched
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