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Pre-Litigation Manager

Burnett Specialists

Houston, TX

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JOB DETAILS
SKILLS
Accounting, Administrative Management, Administrative Skills, Benchmarking, Billing, Budget Management, Case Management, Coaching, Communication Skills, Continuous Improvement, Customer Experience, Customer Satisfaction, Documentation, English Language, Expense Management, Financial Administration, Leadership, Legal, Litigation, Maintain Compliance, Medical Records, Medical Treatment, Multilingual, Negotiation Skills, Onboarding, Operational Improvement, Operational Strategy, Operations, Operations Management, Paralegal, Performance Analysis, Performance Management, Performance Metrics, Personal Injury, Problem Solving Skills, Process Improvement, Process Management, Professional Services, Profit & Loss, Reimbursement, Spanish Language, Team Lead/Manager, Utilization Management
LOCATION
Houston, TX
POSTED
6 days ago
Pre-Litigation Manager - Houston, TX
A growing legal organization is seeking an experienced Pre-Litigation Operations Leader to oversee daily business functions, drive performance, and improve efficiency across a high-volume personal injury practice. This role is responsible for aligning people, processes, and systems to support strong case outcomes and a consistent client experience.
Responsibility

  • Operations & Leadership

  • Direct daily operations across intake, case management, and administrative support functions

  • Develop, implement, and refine workflows to enhance efficiency and case progression

  • Promote accountability and performance standards across all levels of staff

  • Partner with executive leadership on operational strategy and continuous improvement initiatives

  • Ensure a consistent, high-quality client experience

Team Management


  • Oversee hiring, onboarding, training, and performance management processes

  • Coach and develop team members and leaders to achieve performance goals

  • Establish and enforce KPIs and operational benchmarks

  • Address performance concerns and foster a professional, results-driven work environment

    Case Management, Process Oversight


    • Monitor the lifecycle of pre-litigation cases from intake through resolution

    • Identify inefficiencies or delays and implement solutions to improve workflow

    • Collaborate with attorneys and case staff to enhance documentation and case handling practices

    • Support processes that contribute to favorable outcomes and client satisfaction

    • Case management cycle: demands, establishing liability, coordinating with insurances, gathering evidence, settlement, medical records, medical treatment coordination, assisting with negotiations

      Financial & Administrative Management


      • Assist in managing operational budgets and optimizing staffing resources

      • Partner with accounting to ensure effective billing and expense management processes

      • Identify opportunities to improve profitability through operational efficiencies

        Systems & Technology


        • Oversee utilization and compliance of case management platforms

        • Recommend and support implementation of tools to improve operational performance

        • Ensure adherence to standardized processes within internal systems

        • Creating and reading reports using File Vine

        Qualifications Required

        • 3–5+ years of leadership or senior level experience within pre-litigation personal injury case management

        • Strong understanding and experience in pre-litigation case management 

        • Demonstrated experience managing teams in a professional services setting

        • Strong leadership, coaching, and performance management skills

        • Excellent communication, organization, and problem-solving abilities

        • Ability to thrive in a fast-paced, high-volume environment

        • Experience driving process improvements and operational efficiency

          Preferred


          • Experience overseeing intake, case management, or paralegal teams

          • Familiarity with case management systems such as Filevine, Clio, or Litify

          • Background or experience in personal or team KPI tracking and performance analytics

          • Experience leading multiple departments or functions

          • Bilingual (English/Spanish) preferred


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              About the Company

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              Burnett Specialists

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