Pre-Litigation Medical Assistant

Position Summary: The Pre-Litigation Medical Assistant serves as a key medical resource within the Pre-Litigation Department, providing medical insight, supporting case reviews, and assisting with training initiatives. Working closely with legal nurses, attorneys, case managers, and clients, this role helps interpret medical records, clarify treatment and injury-related issues, and support informed case evaluations. Success in this role requires strong medical knowledge, analytical skills, attention to detail, and a commitment to accuracy, compliance, and client service.

Key Responsibilities:

• Complete case medical assessments
• Update client medical appointments
• Assist with coordinating medical treatment and transportation
• Monitor client medical conditions and report changes to legal team and attorneys.
• Provide medical education to team members and clients, ensuring clarity on injuries and treatment plans.
• Assist clients and teams in understanding case-related injuries, probable treatment, and medical terminology.
• Review and/or summarize medical and billing records throughout the treatment phase.
• Conduct literature reviews using multiple databases for case-related research.
• Assist with medical writing for internal and external publications and training materials.
• Design and deliver training, both one-on-one and group sessions, virtual and in-person, while educating employees during orientation and onboarding on essential medical knowledge
• Communicate with clients to clarify treatment procedures and emphasize their importance.
• Deliver compassionate support and assistance to clients when needed, ensuring a positive experience.

Professional Standards:

• Maintain up-to-date knowledge of medical and organization processes to ensure accuracy and compliance.
• Demonstrate strong organizational skills, attention to detail, and proficiency in multiple software applications.
• Ability to work independently and follow direction in a high-volume, fast-paced, sometimes stressful environment.
• Perform other duties as required to support departmental and organizational success.

Qualifications:

• State-approved Medical Assistant or Certified Nurse Assistant training program preferred
• High-school diploma/GED; Associate degree preferred
• Medical Records review experience desired
• 2 or more years of medical experience preferred in one or more of the following: Primary Care, Emergency Room/Urgent Care, Orthopedic or Neurology
• Teaching ability: desire to share information directly contributes to the success of others
• Exceptional verbal and written communication skills on the phone, in person and email
• Advanced Research skills
• Proven success in meeting expectations as part of a team
• Proficient use of Microsoft Office applications
• Ability to maintain a high degree of discretion dealing with confidential information
• Superb organizational and time management skills; meticulous attention to detail
• Able to work under pressure and adhere to deadlines
• Perform other duties and responsibilities as requested by leadership
• Law firm experience a plus

Physical Requirements:

• Office environment with normal business hours necessary to satisfactorily perform job functions.
• Stationary Position - Must be able to remain in a stationary position up to 50% of the time.
• Move or Traverse - This position needs to occasionally move about inside the office to access file cabinets, meeting rooms, office machinery, etc. May occasionally ascends/descends the stairs to get to other floors, cafeteria and parking area.
• Dexterity - constantly operates a computer and other office machinery such as a copy machine/printer.
• Move, Transport, Position, Put, Install, Remove - Occasionally moves supplies weighing up to 10 pounds for various presentation and event needs.
• Communicate, Detect, Converse with, Discern, Convey, Express oneself, Exchange information - The ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations.
• Detect, Determine, Perceive, Identify, Recognize, Judge, Observe, Inspect, Estimate, Assess - The ability to observe details at close range (within a few feet of the observer).

Benefits and Perks:

• Medical, dental, vision
• Company paid Life and AD&D Insurance
• Company Paid STD (with no waiting period)
• Option to purchase additional LTD, Life, and AD&D Insurance
• Voluntary Critical Illness, Accident, and Hospital Indemnity Coverage
• 401(k) with company contributions
• Paid Time Off
• 10 Company Holidays
• Tuition Reimbursement