Pre - Sales & Technical Support Engineer

Pre - Sales & Technical Support Engineer - DoveRunner Skip to content

Are Your Mobile Apps Prepared for 2026 Threats? Download Now

-

!

Book a Demo

Login

• Solutions
• By Sectors

Mobile App Security

Protect mobile apps from threats and vulnerabilities.

Gaming

Banking

O2O

Retail

Online Casino

Ride Hailing

E-Wallet

Fintech

Healthcare

Hospitality

OTT

Content Security

Safeguard digital content from piracy and leaks.

EdTech

Live Streaming

Media & Entertainment

Content owner

DoveRunner vs. Competitors

DoveRunner vs. Guardsquare

DoveRunner vs. Promon

Doverunner vs. AppDome

DoveRunner vs. Protectt.ai

• Products
• Complete Security for Mobile Apps & Content

Mobile App Security

Protect apps from fraud and hacking.

Android

iOS

Data Encryption

On Premise Security

Content Security

Secure content from piracy and leaks.

Multi-DRM

Multi-DRM Client SDK

Content Packaging

License Service

DRM License Cipher

Forensic Watermarking

Distributor Watermarking

Anti-Piracy

Supported DRM

Secure content from piracy and leaks.

Apple FairPlay DRM

Google Widevine DRM

Microsoft PlayReady DRM

Huawei Wiseplay DRM

DoveRunner vs. Competitors

DoveRunner vs. Guardsquare

DoveRunner vs. Promon

Doverunner vs. AppDome

DoveRunner vs. Protectt.ai

• Resources
• Resources Library

Blogs

Insights, trends, and updates on security.

White Papers

In-depth research on security solutions.

Webinars

Expert discussions on security challenges.

Case Studies

Real-world solutions for security threats.

Events & Conferences

Industry networking and security trends.

Reports & Factsheets

Get detailed mobile app and content security reports.

Data Sheets

Feature breakdowns and technical specifications of our solutions.

Checklists

Step-by-step checklists to help you stay security-ready.

Press Release

Latest announcements and milestones from our organization.

Cybersecurity Podcast

Expert conversations on mobile app security, live streaming security and real-world defence strategies.

Featured Resources

Two Agent-Readiness Scans: What Our Infrastructure Scores Actually Mean

This is the third post in a series applying a

Read more

Measuring Agent Readiness: A Two-Layer Framework for Docs Evaluation

This is the second post in a series applying a

Read more

• Developers
• Developers Resources

Doverunner Docs

Technical documentation for Doverunner integration

DRM Supported Environments

Client platforms and streaming formats info

Dev Console

Tools for integration testing

Featured Resources

Two Agent-Readiness Scans: What Our Infrastructure Scores Actually Mean

This is the third post in a series applying a

Read more

Measuring Agent Readiness: A Two-Layer Framework for Docs Evaluation

This is the second post in a series applying a

Read more

• Company
• About DoveRunner

About Us

Learn more about our mission and vision.

Customers

Trusted by leading brands and businesses.

Partners

Collaborating for innovation and growth.

Careers

Explore opportunities and grow with us.

Contact

Reach out for support and inquiries.

Featured Resources

Two Agent-Readiness Scans: What Our Infrastructure Scores Actually Mean

This is the third post in a series applying a

Read more

Measuring Agent Readiness: A Two-Layer Framework for Docs Evaluation

This is the second post in a series applying a

Read more

• Pricing

• En

• En

• Contact Us

• Start a Free Trial

×

Search

Two Agent-Readiness Scans: What Our Infrastructure Scores Actually Mean Measuring Agent Readiness: A Two-Layer Framework for Docs Evaluation What Agent Readiness Means for Technical Documentation (And Why It Matters Now) Table Test Mobile EDR - Guide to Endpoint Detection and Response (EDR) in Mobile Defense

Contact Us

Try For Free

Are Your Mobile Apps Prepared for 2026 Threats? Download Now

-

!

×

Search

Two Agent-Readiness Scans: What Our Infrastructure Scores Actually Mean Measuring Agent Readiness: A Two-Layer Framework for Docs Evaluation What Agent Readiness Means for Technical Documentation (And Why It Matters Now) Table Test Mobile EDR - Guide to Endpoint Detection and Response (EDR) in Mobile Defense

• Solutions
• By Sectors

Mobile App Security

Protect mobile apps from threats and vulnerabilities.

Gaming

Banking

O2O

Retail

Online Casino

Ride Hailing

E-Wallet

Fintech

Healthcare

Hospitality

OTT

Content Security

Safeguard digital content from piracy and leaks.

EdTech

Live Streaming

Media & Entertainment

Content owner

DoveRunner vs. Competitors

DoveRunner vs. Guardsquare

DoveRunner vs. Promon

Doverunner vs. AppDome

DoveRunner vs. Protectt.ai

• Products
• Complete Security for Mobile Apps & Content

Mobile App Security

Protect apps from fraud and hacking.

Android

iOS

Data Encryption

On Premise Security

Content Security

Secure content from piracy and leaks.

Multi-DRM

Multi-DRM Client SDK

Content Packaging

License Service

DRM License Cipher

Forensic Watermarking

Distributor Watermarking

Anti-Piracy

Supported DRM

Secure content from piracy and leaks.

Apple FairPlay DRM

Google Widevine DRM

Microsoft PlayReady DRM

Huawei Wiseplay DRM

DoveRunner vs. Competitors

DoveRunner vs. Guardsquare

DoveRunner vs. Promon

Doverunner vs. AppDome

DoveRunner vs. Protectt.ai

• Resources
• Resources Library

Blogs

Insights, trends, and updates on security.

White Papers

In-depth research on security solutions.

Webinars

Expert discussions on security challenges.

Case Studies

Real-world solutions for security threats.

Events & Conferences

Industry networking and security trends.

Reports & Factsheets

Get detailed mobile app and content security reports.

Data Sheets

Feature breakdowns and technical specifications of our solutions.

Checklists

Step-by-step checklists to help you stay security-ready.

Press Release

Latest announcements and milestones from our organization.

Cybersecurity Podcast

Expert conversations on mobile app security, live streaming security and real-world defence strategies.

Featured Resources

Two Agent-Readiness Scans: What Our Infrastructure Scores Actually Mean

This is the third post in a series applying a

Read more

Measuring Agent Readiness: A Two-Layer Framework for Docs Evaluation

This is the second post in a series applying a

Read more

• Developers
• Developers Resources

Doverunner Docs

Technical documentation for Doverunner integration

DRM Supported Environments

Client platforms and streaming formats info

Dev Console

Tools for integration testing

Featured Resources

Two Agent-Readiness Scans: What Our Infrastructure Scores Actually Mean

This is the third post in a series applying a

Read more

Measuring Agent Readiness: A Two-Layer Framework for Docs Evaluation

This is the second post in a series applying a

Read more

• Company
• About DoveRunner

About Us

Learn more about our mission and vision.

Customers

Trusted by leading brands and businesses.

Partners

Collaborating for innovation and growth.

Careers

Explore opportunities and grow with us.

Contact

Reach out for support and inquiries.

Featured Resources

Two Agent-Readiness Scans: What Our Infrastructure Scores Actually Mean

This is the third post in a series applying a

Read more

Measuring Agent Readiness: A Two-Layer Framework for Docs Evaluation

This is the second post in a series applying a

Read more

• Pricing

• En

• En

• Contact Us

• Start a Free Trial

< Go back Careers Page

Pre - Sales & Technical Support Engineer

• Fulltime
• Bangalore

About Doverunner

Doverunner is a leading cybersecurity company specializing in advanced application security, mobile protection, and threat mitigation solutions for digital-first businesses. We work with enterprises across BFSI, Gaming, Fintech, and O2O ecosystems to secure applications, transactions, and customer trust at scale.

Role Overview

We are looking for a customer-focused Technical Support Engineer to provide L1/L2 support for our application security and digital protection solutions. In this role, you will troubleshoot complex technical issues involving APIs, SDKs, cloud services, and application integrations while working closely with customers and cross-functional engineering teams. You will be responsible for ensuring timely issue resolution, delivering exceptional customer experience, and supporting product implementations and deployments. The role also involves technical demonstrations, root cause analysis, and continuous improvement of support processes and documentation. This is an excellent opportunity for professionals passionate about solving technical challenges in a fast-paced SaaS and cybersecurity environment.

Roles & Responsibilities

• Provide L1/L2 technical support to customers via email, chat, ticketing systems, and virtual meetings.
• Guide customers through product onboarding and assist with the successful integration of DRM solutions into Web, Android, and iOS applications.
• Assist customers with API, SDK, player, and DRM integration, including license token generation, authentication, and playback configuration.
• Investigate, troubleshoot, and resolve application, API, SDK, DRM, and integration-related issues.
• Analyze browser developer tools, application logs, network traffic, and API requests to identify and resolve playback and integration issues.
• Reproduce customer issues in test environments and collaborate with Engineering teams to drive timely resolutions.
• Support customers in using Linux-based packaging tools and DRM packaging workflows for content preparation and testing.
• Partner proactively with the Customer Success team to ensure a seamless onboarding experience, drive product adoption, and maximize customer satisfaction.
• Conduct technical product demonstrations, proof-of-concept (POC) sessions, technical workshops, and customer enablement activities.
• Create and maintain technical documentation, integration guides, troubleshooting guides, FAQs, and knowledge base articles.
• Collaborate closely with Product, Engineering, QA, DevOps, and Customer Success teams to improve product quality and customer experience.
• Participate in customer meetings to understand technical requirements and provide implementation guidance and best practices.
• Identify recurring technical issues and provide product improvement feedback to Engineering teams.
• Act as the primary technical point of contact for customer escalations and coordinate cross-functional teams to drive issue resolution.
• Track support KPIs, maintain high customer satisfaction, and ensure timely response and resolution of customer requests.

Required Skills

Technical Skills

• Strong understanding of REST APIs, HTTP/HTTPS, JSON, XML, and API authentication mechanisms such as OAuth, JWT, and API Keys.
• Good knowledge of Linux/Unix operating systems and command-line tools.
• Experience troubleshooting web applications, backend services, APIs, SDKs, and client integrations.
• Hands-on experience debugging Web, Android, and iOS applications using Chrome Developer Tools, Android Studio, and Xcode.
• Experience troubleshooting browser-based applications, network requests, and media playback issues.
• Working knowledge of one or more programming languages such as Python, Java, or JavaScript for debugging, scripting, and troubleshooting.
• Familiarity with Git and software development workflows.
• Basic understanding of SQL and database troubleshooting.
• Experience using API testing tools such as Postman.
• Exposure to cloud platforms such as AWS is preferred.
• Familiarity with ticketing tools such as Jira, ServiceNow, Zendesk, or similar platforms.
• Basic understanding of DRM technologies (Widevine, PlayReady, FairPlay) and video content encryption is an advantage.

Preferred Technical Knowledge

• Good understanding of software architecture and client-server applications.
• Good understanding of video codecs (H.264, H.265/HEVC, VP9, AV1) and media formats.
• Good understanding of video streaming technologies including HLS, MPEG-DASH, CMAF, and adaptive bitrate streaming.
• Familiarity with browser-based media playback technologies and developer tools.
• Hands-on experience using Postman or similar API testing tools.
• Familiarity with Linux-based media packaging tools such as Shaka Packager or similar CLI tools.
• Hands-on experience with log analysis tools such as OpenSearch, Elasticsearch, Kibana, or similar platforms.
• Basic understanding of AWS services such as Amazon S3, CloudFront, Lambda, and CloudWatch.
• Knowledge of DRM technologies (Widevine, PlayReady, FairPlay), content protection, and video encryption is a strong advantage.

Soft Skills

• Excellent analytical and troubleshooting skills.
• Strong verbal and written communication skills in English.
• Customer-centric mindset with the ability to explain technical concepts clearly to both technical and non-technical audiences.
• Strong ownership and accountability.
• Ability to work independently as well as collaboratively in a cross-functional environment.
• Excellent documentation and knowledge-sharing skills.
• Strong presentation and customer-facing communication skills.

Qualifications

• Bachelor's or Master's degree in Computer Science, Information Technology, Electronics, or a related field.
• 5-10 years of experience in Technical Support, Customer Engineering, Application Support, Solution Engineering, or Software Support.
• Experience supporting SaaS products, APIs, SDKs, or enterprise software platforms.
• Experience working directly with customers during onboarding, integration, implementation, or technical consulting is preferred.

Nice to Have

• Experience working with Agile development teams.
• ITIL Foundation certification or equivalent is a plus.
• AWS Certified Cloud Practitioner or AWS Associate-level certification is a plus.

Apply For This Job

Full Name*

Email*

Phone*

Location*

Position

Security Sales DirectorSenior User Experience (UX) / Product DesignerFractional Finance PositionUI Developer

Cover Letter

Attach Resume*

Join our newsletter

Stay updated with the latest mobile app security and content security insights.

Solutions

App Security

• Gaming
• Banking
• O2O
• Retail
• Online Casino
• Ride Hailing
• E-Wallet
• Fintech
• Healthcare
• SuperApp
• Hospitality

Content Security

• EdTech
• Live Streaming
• OTT

Product

Mobile App Security

• Android
• iOS
• Data Encryption
• On Premise Security

Content Security

• Multi-DRM
• SDK
• Packaging
• License Service
• DRM License Service
• Forensic Watermarking
• Distributor Watermarking
• Anti-Piracy
• Apple FairPlay DRM
• Google Widevine DRM
• Microsoft PlayReady DRM

Resources

• Blogs
• White Papers
• Webinars
• Case Studies
• Events & Conferences
• Checklists
• Reports & Factsheets
• Cybersecurity Podcast
• Vulnerability Disclosure
• Signup with AWS

Developers

• Doverunner Docs
• DRM Supported Environments
• Dev Console

Company

• About Us
• Customers
• Partners
• Careers
• Contact
• Trust Center
• DoveRunner Status

Pricing

• Product Pricing
• Product Demo
• Free trial

Company Registration number EIN: 38-4099145, 3003 North First Street#322, San Jose, CA 95134

2026 DoveRunner Inc

Privacy Policy

Terms of Service

.

Mobile App Security

• O2O
• &

Content Security

• &

Mobile App Security

• Android
• iOS

Content Security

• Multi-DRM
• SDK
• Anti-Piracy
• Apple FairPlay DRM
• Google Widevine DRM
• Microsoft PlayReady DRM

• &
• DoveRunner TV
• Exclusive

Developers

• Doverunner Docs
• DRM

• IR
• &

Company Registration number EIN: 38-4099145, 3003 North First Street#322, San Jose, CA 95134

2026 DoveRunner Inc

Privacy Policy

Terms of Service

Scroll to Top