Pre Service Rep - Patient Access Central - Full Time Day Shift (23944)

Join Our Team at Bergen New Bridge Medical Center!

 We are dedicated to providing high-quality, compassionate care to our diverse community. As a leading healthcare provider, we offer a supportive and inclusive work environment. If you’re passionate about making a difference and thrive in a collaborative setting, Bergen New Bridge Medical Center is looking for a Pre Service Rep.  

Responsibilities:Ensuring proper service date, codes, demographic and insurance information is input into the hospital scheduling system.

Scheduling/booking appointments.

Obtaining pertinent patient, procedure and physician information.

Ensuring all processes are completed daily in a timely manner.

Properly verify and obtain prior authorization when needed.

Follows up on any requests and/or messages left on work phone immediately.

The preservice representative assures that all patients have all information they need so that they will arrive on time and prepared for their appointment and the hospital has all the information required to properly bill or services.

The preservice rep will follow very specific protocols in scheduling and the collection of financial information.

Refers patients that are self-pay to the financial assistance department to schedule an appointment prior to services.

Obtains financial clearance and approval for any patient seeking services.

Preregisters the patient by verifying the accuracy of demographics and insurance information at the time of scheduling.

Collects payments for deposits to meet deductibles and co-insurance.

Participates in educational programs and in-service meetings.

Promote the mission, vision, and values of the hospital.

Greet all patients, families, and visitors with a positive attitude.

Other Duties:Performs other duties as assigned to support the overall objectives of the department and organization.

Position Qualifications:• 2+ years’ work experience in customer service or related field required. • Proficient knowledge of medical terminology, billing practices and coding.• Proficient computer skills.• Proficient with MS Office Suites.• Excellent communication skills, both verbal and written.• Proficient mathematical skills.• Outstanding people skills.• Strong organizational skills.• Bi-lingual a plus in speaking Spanish and conversing in Spanish

Education:High School Diploma, GED, or suitable equivalent required.

Salary commensurate with experience within posted range:

$23.21 per hour

We provide a comprehensive benefits package, including a competitive medical, dental, and vision plans. We prioritize work-life balance with a generous time off policy that includes ample vacation days, personal time, sick leave and nine paid holidays. Additionally, we are committed to the personal and professional growth of our employees, offering robust tuition reimbursement and continuing education programs to help support our employees ongoing development.

Please note that selection of the candidate for any position will depend on several factors, including the individual’s educational background, skills, and professional experience.