About This Role
The Pre- Service Surgery Coordinator exists to advocate for Redirect Health members by coordinating surgical care, managing costs, and ensuring high-quality outcomes at fair, negotiated rates.
In this role, you will:
- Serve Redirect Health members navigating surgical procedures
- Be responsible for coordinating surgical care, negotiating costs, and advocating on behalf of members
- Directly impact member confidence, access to care, and affordability within the healthcare system
This is a hands-on role for someone who:
- Enjoys advocacy, coordination, and problem-solving in complex healthcare situations
- Takes ownership and follows through
- Wants their work to have a real-world impact on people’s lives and health
What You’ll Do
In this role, you will:
- Own: Surgical coordination from intake through completion, including timelines and communication
- Support: Members by prioritizing their needs with compassion and clarity
- Collaborate with: Internal providers, hospitals, surgical facilities, anesthesiologists, and external provider offices
- Improve: Cost management, care coordination efficiency, and member experience
- Advocate for: Members by negotiating fair and equitable rates with providers
A strong performer in this role is known for:
- Building trust with members during high-stress healthcare moments
- Communicating clearly and confidently with providers and facilities
- Consistently meeting or exceeding KPIs tied to coordination and advocacy goals
How Success Is Measured
Success in this role is measured by:
- Timely and effective coordination of surgical care
- Successful negotiation of fair procedural costs
- Member satisfaction and confidence throughout the surgical process
- Achievement of coordination, cost-management, and advocacy KPIs
What We’re Looking For
We’re looking for someone who:
- Brings relevant experience in healthcare administrative support or case management
- Communicates clearly and with empathy
- Takes ownership and follows through
- Uses analytical and decision-making skills to navigate complex care scenarios
- Works well across teams and external partners
- Cares deeply about advocating for patients
- High School Diploma or GED, required
- 1 year of experience in a healthcare administrative support or case management-related role, required
- Medical billing background, preferred
- Proficiency in Microsoft Word, Excel, and an EMR system, preferred
Why Join Redirect Health
What “Free Healthcare” Actually Means
When we say free, we mean no money out of your paycheck and no cost when you need care:
- No monthly premiums
- No cost to add your spouse or children
- No deductibles (we reimburse them)
- No out-of-pocket maximums
This benefit alone can save families tens of thousands of dollars.
What You’ll Earn
- Starting pay: $21.00/hour
- FREE healthcare for you and your entire family
- Dental & Vision insurance
- Paid time off & sick time
- 401(k) access
- A mission-driven team that believes in doing the right thing
Ready to Make a Difference?
If you’re looking for more than just a job—and want to help reshape how healthcare works for families—we’d love to hear from you.
Legal Stuff
Redirect Health is an Equal Opportunity Employer (EOE). Employment with Redirect Health is at-will. Nothing in this job posting or the application process creates a contract or guarantee of employment. Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities required for this role. Duties, responsibilities, and activities may change at any time with or without notice. Redirect Health does not provide employment-based visa sponsorship now or in the future for this position. Applicants must be currently authorized to work in the United States without sponsorship.