Prelitigation Client Relations Specialist

Description

Key Responsibilities

• Support pre-litigation paralegals and attorneys by communicating with clients mainly by phone and email regarding case updates, treatment status, and next steps.
• Answer client questions or direct them to the appropriate team member when needed.
• Document client communication and case updates accurately in the firm’s case management system.
• Identify client concerns, delays, or follow-up needs and escalate them appropriately.
• Maintain organized follow-up tasks to help support overall case progress 
• Follow firm procedures and maintain confidentiality in all client and case-related communications.

Qualifications

• 3+ years of customer service, client relations, call center, or professional office experience require.
• Excellent communication skills with strong empathy, patience, and active listening.
• Highly organized with strong follow-through, attention to detail, and the ability to manage client follow-up tasks.
• Ability to remain professional and calm when speaking with upset or frustrated clients.
• Willingness to learn the full personal injury case process and firm procedures.
• Comfortable learning new software and maintaining accurate case notes.

Why Rutter Mills?

• Paid Time Off 
• Health insurance 
• Supportive team environment with opportunities for growth
• 401(k) with matching after 1 year