Banking Services, Best Practices, Business Growth, Card Processing, Check Processing, Communication Skills, Credit Cards, Customer Experience, Customer Relations, Customer Relationship Management (CRM) Systems, Customer Support/Service, Data Visualization Tools, Detail Oriented, Health Insurance, Merchant Services, Microsoft Excel, Multitasking, Onboarding, Organizational Skills, Payment Processing, Presentation/Verbal Skills, Problem Solving Skills, Process Improvement, Product Demonstration, Project/Program Management, Regulatory Compliance, Sales, Sales Management, Sales Support, Startup, Team Player, Writing Skills, eCommerce
Overview
The Premier Client Implementation Specialist will be a member of the Premier Team to on-board, train and support new customers as they are signed with Allegiance.
We’re seeking a detail-oriented, tech-savvy professional who can communicate with confidence, manage multiple projects, and ensure that each client’s first 90 days are nothing short of exceptional.
This role will work as a liaison between the Sales and Client Experience Teams while maintaining relationships with Allegiance customers. The ability to delegate responsibilities as needed will be imperative.
Roles & Responsibilities
- Collaborate with Sales Team Members to provide white-glove hand-offs and maintain continuity in client experience
- Own the on-boarding experience for newly signed clients, ensuring a smooth and confident transition into Allegiance’s platform
- Configure and customize Allegiance’s fintech solutions based on each client’s operational needs, compliance requirements, and business goals
- Lead live training sessions for executive teams and operations staff, clearly demonstrating product value and best practices
- Deliver high-touch support through the critical first 90 days, acting as the client’s go-to resource for success
- Track and document in CRM and support systems to ensure clear visibility and proactive problem-solving
- Identify opportunities to streamline on-boarding workflows and contribute to process improvements
Apply if you Have:
- Proven ability to manage client on-boarding or implementation in a merchant services or related environment
- Strong problem-solving skills with a consultative approach to client interactions
- Excellent verbal and written communication skills—able to present complex information clearly to executives and end-users alike
- Self-starter with exceptional organizational skills and attention to detail
- Familiarity with CRM systems and ticketing platforms
- Ability to quickly adapt to evolving client needs, product updates, and fast-paced team dynamics
Bonus Points For:
- Experience working with payment processing, digital banking, compliance platforms, or related fintech products
- A passion for delivering standout customer experiences and building long-term relationships
- Comfort in a scale-up environment where innovation moves fast and flexibility is key
WHO IS ALLEGIANCE?
Allegiance Merchant Services is an industry leading FINTECH company committed to growing businesses through payment technologies, know-how and enthusiasm. Our full-service options include; debit and credit card processing, electronic gift card processing, electronic check processing, merchant cash advance programs and e-commerce solutions. We are dedicated to earning clients’ trust through innovative solutions, easy-to-understand statements, no-contract agreements and unmatched personalized service.
Allegiance is known as a pioneer in the credit card payment processing industry. We operate like a start-up company with a culture built on rapid idea generation, innovation, collaboration and an emphasis on the growth and empowerment of our best asset, our people! We're a hard-working crew that's having amazing success and a ton of fun while doing it.
ALLEGIANCE 5 CORE VALUES
- Accountability
- Seeking Understanding
- Have Passion
- Fulfilling Dreams
- Growing in Greatness
Opportunities & Benefits
Allegiance Merchant Services is a rapidly growing company and we are constantly adding creating new opportunities for our employees and the company as a whole. Along with growth opportunities we offer:
ANNUAL SALARY: $50,000
- Exceptional Industry Training
- Paid vacation, holidays and sick days
- FREE health insurance enrollment with opportunity to add family members on day one
- 401(k) plan
- Recession-Proof Industry
- Work hard, play hard environment that fosters teamwork
- A really cool workplace in the heart of Plaza Midwood
Skills & Qualifications.
- Bachelor’s Degree Preferred or Comparable Experience
- 3+ years of experience in high level sales or customer support role
- Exceptional oral and written communication skills
- Must possess a good technical aptitude and ability to multi-task
- Willingness to grow and expand duties and assist where needed
- Strong proficiency in Excel and other data visualization tools
Equal Opportunity Employer
It is the policy of Allegiance to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
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Allegiance Merchant Services