PremierOne Remote System Admin

MOTOROLA INC

SALT LAKE CITY, UT(remote)

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JOB DETAILS

SKILLS

Analysis Skills, CAD (Computer-Aided Design) Software, Communication Skills, Computer Networks, Computer Science, Customer Relations, Customer Support/Service, Database Technology, Enterprise Applications, Genetics, Hewlett-Packard Product Family, Hospital, Leading Edge Technology, Maintenance Services, Mobile Technology, Multitasking, Operational Audit, Operational Improvement, Operational Strategy, Operational Support, Operations Processes, Performance Analysis, Policy Development, Presentation/Verbal Skills, Problem Solving Skills, Procedure Development, Process Improvement, Product Support, Public Safety, Records Management, Resolve Customer Issues, Safety Systems, Software Patches, Strategic Planning, Systems Administration/Management, Systems Maintenance, Technical Operations, Technical Support, Willing to Travel, Writing Skills

LOCATION

SALT LAKE CITY, UT

POSTED

Today

Company Overview At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that's critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future. Department OverviewThe Forward Deployed Resources Team is dedicated to supporting public safety agencies across the Command Center Software platform. Our mission is to provide cutting-edge technology and innovative tools, empowering customers to make faster, smarter, and safer decisions. The FDR team supports products such as Computer Aided Dispatch, Records Management Systems, Jail Management Systems and Mobile Data Computing, among other offerings. FDR is a fast-paced environment that seeks motivated and professional individuals willing to work towards our goals as an organization. Grow professionally, work with cutting-edge technology, and be at the forefront of the public safety sector.Job Description The PremierOne (P1) Remote System Admin will be responsible for traveling to customer sites as needed to address technical issues, backfill for Onsite System Administrators, support new customer cutovers, and perform routine system maintenance. * Responsibilities of the Remote System Administrator include but are not limited to: * Provides tailored technical customer operations support * Develops strategies for implementing operational efficiencies by reviewing work flows, procedures, and performance * Executes customer operations policies and procedures * Builds and maintains positive, effective, and mutually beneficial-working alliances with customers * Initiates problem solving action and follows through to resolution * Performs root-case analysis for problems to formulate and recommend improved alternative operations * Identifies and suggests possible system and/or process improvements when applicable. * Perform periodic system maintenance and software patching, in accordance with Motorola Solutions supplied guidelines, on physical and virtual servers covered within the scope of the Maintenance and Service Agreement. * Run diagnostics using approved MSI tools. * Provide system performance reporting using approved MSI tools when requested. * Assist with contractually covered database system back-ups * Understand system dependencies and related connections * Work with Customer to implement Motorola Solutions Technical Notification (MTN) vulnerability resolution and repair procedures. Preferred Qualifications: * 3+ years Computer Science, Networking, Engineering, System Maintenance experience (public safety system experience preferred). * 3+ years of Public Safety Applications experience involving CAD/RMS/Mobile, and other emergency 911 center equipment greatly preferred. * Proven track record working with or deploying enterprise hardware and software solutions; HP preferred * Experience creating positive working relationships with customers and application end users. * Able to function effectively in a fast-paced, demanding environment that regularly requires the ability to multitask. * Excellent verbal and written communication skills. * Comfortable working both alone and in a team environment. * Experience... For full info follow application link. Motorola Solutions is an Equal Opportunity Employer committed to no discrimination because of race, color, creed, marital status, age, religion, sex, national origin , citizenship, sexual orientation, gender identity or expression, genetic information, disability, protected veteran, or any other legally protected characterist c. #InformationTechnology

About the Company

MOTOROLA INC

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