Install and maintain wiring in the central office, DLC, cross connections in the loop environment and on the customer premise
Tests functionality and isolates problems using various test sets and deductive reasoning
Explains products and services to customers, works to resolve customer understanding of products and services, and uses customer contact opportunities to sell products and services
Accesses information systems as needed to make corrections for repair, ADSL, Fiber/IPTV order information, to activate/deactivate services, or to reassign equipment/facilities
Maintain, upgrade, and create existing and new technical documentation
Uses various hand tools and power equipment to install and make repairs to outside plant systems
Interfaces with customers in the resolution of customer installation and repair issues
Prepares customer bills for repair and installation work performed
Interfaces with call center technicians to resolve customer installation and repair problems
Climbs poles
Drives company vehicle
May be required to cross train others
Responsible for the installation and repair of inside wiring and jacks, including CAT5
Responsible for installation and repair of wired and wireless networking
Responsible for installation and repair of fiber to the home services
Experience/Background
Demonstrated experience in the installation or repair of POTS and Broadband services
Demonstrated experience in an assignment requiring significant customer interaction
Demonstrated ability to work independently as well as in a team environment
Demonstrated experience in current PC operating systems - Vista, Win XP, 2000, 98
Demonstrated experience in use of a PC and desktop applications
Demonstrated experience with wired and wireless networking
Demonstrated experience in fusion splicing
Demonstrated experience in customer premise inside wire repair and replacement
Demonstrated experience in use of test equipment and interpretation of test results
Associate Degree or Certifications in a related technical field would be Beneficial or Equivalent experience
Work Environment
Reporting location: Various
Wears appropriate safety equipment and follows established safety practices and procedures
Performs work both inside and outside in all kinds of weather
Works in various building and surroundings, i.e., attics, basements, offices
Interacts with customers on a daily basis
Works independently with minimal supervision
May work for long periods of time in confined areas such as crawl spaces
May work in greasy, dirty or muddy surroundings
May work aloft on poles, hydraulic lift bucket or ladders
May work 8-hour or 10-hour tours - including non-traditional tours: May work day, evening, night or weekend tours, overtime, emergency callouts, weekends and holidays required
May be required to quality for 10,000# GVW Certification
Prerequisites
High School Diploma/GED or Equivalent Work Experience