Job Description
Hallmark Aviation Services is NOW HIRING friendly, fun, and professional customer service agents to provide exceptional service for a Prestigious International Airline
ESSENTIAL DUTIES AND RESPONSIBILITIES (other duties may be assigned)
Premium host provides exceptional customer service with an emphasis on delivering personalized premium service to First Class, Lounge Guests, Platinum, Frequent Flyer Members and major corporate accounts, ensuring a seamless travel experience. The Premium host is responsible for pre-flight preparations for all First, Chairmans, and Platinum customers including liaising with key airport and Airline departments.
Key functions for pre and post flight operations include.
- Reviewing emails to ensure all requests are actioned and or cleared, creating a shift report after requests are reviewed.
- Monitor flights for next day to prepare notes for handover of host.
- Communicating with lounge on customers arrival details.
- Brief Customer Service Agents on any specific requirements.
- Populating customer details into flight and note plans for customer arrival.
Key functions for greeting and assisting passengers include.
- Host, greet and welcome all customers.
- Invite customers to join Customer Service Agent at the check in desk.
- Managing customer issues relating to booking or experience.
- Accompany customers to airport security/immigration/ Premium lounge.
- Provide customer handover to the Lounge Host
The Premium Host ensures that customer service staff maintain Airline''s standards of service excellence throughout the customer journey, including handling administrative duties and managing situations arising from flight disruptions. The primary focus is on delivering exceptional service to the premium guests. The Premium host will demonstrate a positive and analytical approach to problem solving and capacity to produce results within tight timeframes. The position is a key airport liaison position that role models consistent quality customer service and team centric behaviors.
Numbers & Facts
| Location | Atlanta, GA |
| Industry | Travel, Transportation and Tourism |
| Company Size | 500 to 999 employees |
About Company
Hallmark Aviation ServicesHallmark Aviation Services – recognized as the emerging leader in above-the-wing ground handling services – takes pride in our rapid growth and success since our inception in 1989. We attribute our success to a steadfast commitment to you, our Client, your Customers, our 800+ Employees and our Community. Our experienced management team – with over 100 years of combined service – is committed to upholding these guiding principles on which Hallmark Aviation Services was founded. And these principles will guide us to even greater achievements in the coming years.
Combine these factors with our genuine passion for the airline industry, as well as our financial strength through our strategic partnerships with Swissport and QANTAS, and we have an unbeatable formula for success – not solely for Hallmark, but for you, our Client.
Skills
- Administrative Skillsunmatched
- Airport Securityunmatched
- Analysis Skillsunmatched
- Aviation Industryunmatched
- C++ Active Template Libraries (ATL)unmatched
- Customer Relationsunmatched
- Customer Support/Serviceunmatched
- Flight Planningunmatched
- Flyersunmatched
- Major Accountsunmatched
- Problem Solving Skillsunmatched
- Service Deliveryunmatched
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