Premium Services Manager

Premium Services Manager

The University of South Carolina offers a valuable benefits package including but not limited to:

• Health and Life Insurance
• Retirement Programs
• Paid Tuition
• Dependent Scholarships
• Annual Leave
• Sick Leave
• 13 Paid Holidays (including an extended December holiday)
• Paid Parental Leave
• Professional Development Opportunities

Advertised Job Summary - Premium Services Manager for Colonial Life Arena (CLA), reports to the Senior Assistant General Manager for CLA. Position ensures the overall satisfaction of suite holders as well as actively selling group tickets for all family shows and events. Works to promote the use of executive and entertainment suites in the arena, maintain customer accounts, and manage sales efforts to increase arena revenue in the areas of group and premium sales.

Job Related Minimum Required Education and Experience - Requires a bachelor's degree in a job related field and 2 or more years of job related experience, which may be substituted by an equivalent combination of job related certification, training, education, and/or experience.

Knowledge/Skills/Abilities - Knowledge of sales and superior customer service skills. Proficiency with MS Office applications and word processing, spreadsheets, database, presentation, graphic design and Powerpoint. Excellent verbal and written communication skills, organization and negotiation skills. Ability to multi-task under time limits. Attention to precise details and accuracy of specified standards. Ability to handle a high volume of contracts, work nights, weekends and holidays as required.

Job Duties

• Process all group and premium ticket orders via the ticketing system; Complete administrative tasks and assure that reports are timely and accurate. Perform other duties as assigned.
• Assist in management and supervision of intern training program to improve overall experience of interns at CLA.
• Maximize premium revenue for each event via dynamic pricing, packaging, incentives, and other new creative processes. Prospect manage and maintain group and premium sales accounts for premium events.
• Serve as the main contact for suite holders and group leaders during events; Communicate event details to suite holders; Coordinate suite rentals/grids and provide to key internal contacts. Monitor executive and entertainment suite appearance and upkeep.
• Manage all group sales efforts for each arena event. Coordinate with the marketing department to maximize reach to local groups, within the email database and externally. Work with community partners, especially those partnered with the Athletic department, to increase super group sales.

Safety Sensitive or Security Sensitive - No

Hazardous weather category - Essential

Number of Vacancies - 1

Job Open Date - 05/29/2026

Job Close Date - 07/13/2026

Open Until Filled - No

EEO Statement - The University of South Carolina does not discriminate in educational or employment opportunities or decisions for qualified persons on the basis of age, ancestry, citizenship status, color, disability, ethnicity, familial status, gender (including transgender), gender identity or expression, genetic information, HIV/AIDs status, military status, national origin, pregnancy (false pregnancy, termination of pregnancy, childbirth, recovery therefrom or related medical conditions, breastfeeding), race, religion (including religious dress and grooming practices), sex, sexual orientation, veteran status, or any other bases under federal, state, local law, or regulations.

Supplemental Questions

Required fields are indicated with an asterisk (*).

1. * Do you have at least a bachelor's degree in a job related field and 2 or more years of job related experience, which may be substituted by an equivalent combination of job related certification, training, education, and/or experience?
   • Yes
   • No

Applicant Documents

Required Documents

1. Resume
2. List of References and Contact Information

Optional Documents

1. Cover Letter